AE Factory Service Complaints and Reviews

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AE Factory Service
Main address: Customer Relations 78664 Round Rock TX
1-800-905-9505, ,
  • 1,022+6 mobile complaints
  • $350K claimed losses
  • $336 average
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  • Jul 24
  • Repairs
  • Fredericksburg, Virginia
  • Whirlpool Microwave Repair
  • 25

Technician (ID #0585679) / Service #40739790 came to house to assess malfunctioning Whirlpool Microwave on 14/7/2014. After assessment, Technician (Kevin) informed me that microwave could not be repaired. He then submitted email to claims department of Assurant. However, when I contact Assurant's customer service department (spoke to Karen), they informed me that A&E Technician "failed" to... Read more

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  • Jul 18
  • Household Services
  • Bainbridge Island, Washington
  • Bad Repair Services
  • 10

Attached is the email I just sent to A&E after a botched repair yesterday. Of course I got the perfect A&E response: the email was returned as "undeliverable"!!! A&E is the "only" washing machine repair service in our County (Kitsap) in Washington State. They know this, hence the "***" attitude once they had my check. After putting a stop payment on my check ($30), I have... Read more

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  • Jul 15
  • Repairs
  • Beaverton, Oregon
  • Washer Repair
  • 14

Working with the A&E company and the values that they instill for the foundation of their company is completely out of sync. I wanted to have my kitchen aid washer repaired but the punctuality of the company is very disappointing. I came home from work early for my 1-5PM service call but called around 4:30PM wondering when they would arrive but the service representative changed the work... Read more

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  • Jul 15
  • Household Services
  • Middletown, New Jersey
  • Appliance Repair
  • 29

Whirlpool had them come to repair my water heater. They replaced the parts...fine. The repairman left and never told me he broke the valve that supplies the water to my faucet. I went to use the hot water and nothing came out. I went to check if the water was turned back on and the handle kept turning without catching to turn it on or off. I called the technician and said that I have no... Read more

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  • Jul 14
  • Repairs
  • Houston, Texas
  • Dishwasher Repair
  • 1
  • 36

I called Maytag that my 2 year old dishwasher has a problem with the soap dispenser not working. They set me up with A&E. They changed everything in my dishwasher and made me spend $600.00 on a $600.00 dishwasher. It felt like they knew exactly what was wrong and deliberately avoided it to the very last replacement. And the last guy even tried to lecture me on how things are meant to survive... Read more

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  • Jul 11
  • Repairs
  • Oklahoma City, Oklahoma
  • Samsung Fridge
  • 31

My husband called our extended warranty company for our Samsung fridge. We recently changed the water filter like the fridge was telling us to then the water didn't work anymore. A&E sent a tech out and he explained that this part needs to be replaced but we could leave the filter out and still have water pressure and have ice made it just will not be filtered. We left the house after the... Read more

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My appointment to repair my Kitchenaid refrigerator. The service is scheduled between 8 and 5. Who does that? Do they not understand that people need to work? Add comment

  • Jul 10
  • Appliances and Electronics
  • Anchorage, Alaska
  • Samsung Tv
  • 27

Purchased tv from Amazon, installed, watched for 2hrs, turned off and went to bed. Next evening went to watch tv and it would not turn on. 7/1/14 Called samsung, they arranged for a service company to call us within 24hrs.(A&E) 34hrs later my wife calls again to find out the repair order was sen to the wrong place. My wife was able to schedule repair for 7/9/14. Between 1-5 pm. We live in... Read more

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  • Jul 01
  • Repairs
  • Rockford, Illinois
  • Appliances Repair
  • 35

A&E was here twice both times the service technician reviewed the problem and told ME what I NEED to do. My refrigerator wasn't working properly so they came and assessed the problem said "we're not allowed to clear anything" and he told me what to do. I had to hold a hairdryer in the freezer for 20 minutes to unthaw the obstruction. The 2nd did nothing, he looked at the freezer and said its... Read more

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  • Jun 30
  • Household Services
  • Orlando, Florida
  • Kenmore Refrigerator
  • 1
  • 42

Have a Kenmore fridge. Problem with water filter. Tech showed up, before he even got to my kitchen told me that it wasn't his problem to fix. He explained away everything; very unpleasant, rude. Then wanted to be paid my warranty company'd deductible. I called my warranty company, they took care of the tech, and he left in a huff. I called Sears to complain; they apologized, said they would... Read more

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