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1.4 Based on 110 reviews
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  • Customers like
    • Professional repairman 4
    • Professional repair man 3
    • Repairman jovial 2
  • Customers don't like
    • Poor customer service 30
    • Disrespectful attitude 21
    • Lack of integrity 21

I have a brand new GE profile, counter-depth, french-door refrigerator. I bought the suite of appliances to get slate color. The refrigerator quit cooling. The fan motor malfunctioned and software is programmed wrong. This is a known problem with these models but GE will not do a recall or warn anyone. Instead, they send A&E. The first time, I missed a whole day of work and the tech never showed up. The second time, he came at 4:50 but did not... Read more

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I had the service from Sears to repair my refrigerator and the man was saying it's not the ice machine it's the freezer but the ice machine wasn't even working the man was a dummy and he told me I would have to pay for the repair I have told him I was covered still so he had to call the company which took him 30 to talk to the person but the fun part was I show the dummy the bill of sale all A E has working for them are all dummies no wonder... Read more

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I had them come out to repair my washer on 3/25/16. He said they would send the part to my house. Well I got it on 3/30/16. They scheduled to come back on 4/5/16. I looked up to see what the problem was with my washer. Its a common problem,why wouldnt you stock this part.Now they call me this morning and said tech was sick. Now they want to reschedule for tomorrow. Which I have Dr Appointments .So I don't know when they are coming back .What a... Read more

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Horrible service, Horrible customer service. These clowns couldn't their own shoes. I'm not sure why GE has these jokers performing warranty work. They came to the house and diagnosed the problem with the washer. GE sent the parts to my home but A & E never showed back up to do the repairs on the washer. I have rescheduled three times now. Not sure if the third time is a charm, I guess we will see. They lied to me on several occasions and at one... Read more

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at a Kenmore elite washer would not power up. I told them it's possibly the circuit board. They sent a repairman out and he determined that the circuit board need to be replaced. He gave me a price I said okay with getting done. Waited 10 min. for him to check his van he did not have part. He then went online to order it. Then he came back and told me it would be two weeks before they can come back and install the part. I asked him this is the... Read more

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A & E Factory Service is the worse repair service that I have ever had the displeasure of dealing with.  My washer (4 month old Samsung top load washer) went out on Wednesday, March 16, 2016.  The pump is defective I believe.  The next day, I called where I purchased the washer from, Home Depot, and was told my 3 month warranty had expired (typical, right?).  I called Samsung who got me in touch with A & E.  A & E called and said a repair tech... Read more

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Absolutely the worst service I have ever witnessed! (A&E repair order # 417-533-87) The repairman couldn't find the parts list, said he hated LG, and argued that the temperature settings display does not control the refrigerator's temperature. Then he packed up without even looking at the broken ice maker or the freezer that stays around 30 degrees, despite being set for -4 degrees. As he left, he refused to provide his full name or employee... Read more

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I would never recommend A&E factory service. After waiting two weeks for the technician to come, a part was ordered to repair my Sony Bravia tv. The part arrived, the technician came, installed the part, which was non-functioning, in fact worse than the part it was replacing. So once again a part was ordered, the time scheduled for the following week. However that appointment was cancelled abruptly and put off for an additional two weeks.... Read more

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Incompetent diagnostics, terrible communication, one month of scheduling stalling excuses! Oven repair should have been easy to fix an igniter cleaning turns into parts ordered that were not used. The "repairman" had never fixed a a range top before and spent most of his time looking at his computer trying to figure out how to perform fix...which never happened. No money back, no local rep to talk with, frustrating! stress! save yourself the... Read more

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A&E - Hired through American Home Shield and initially though we would have a reputable company.  Started repair when and discovered they needed another part.  Technician states he was under his supervisor's direction NOT to complete repair despite being capable and insisted our home warranty company send a different vendor. Refused to order part and install. Given resolution line to A&E but refused to inquire further... Read more

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