Ae Factory Service Complaints and Reviews

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  • Customers like
    • Professional repairman4
    • Professional repair man3
    • Worst service2
  • Customers don't like
    • Poor customer service29
    • Disrespectful attitude20
    • Lack of integrity20

  • 1 day ago
  • Repairs
  • Tehran, Tehran
  • Air Conditioner Damage
  • 8
  • REVIEW RATING 4/5

i bought a air conditioner about 3 or 4 years ago . but this product didn't work good. and all time dosen't work. i pay a lot of money more than it's price for reparation . and i am sad about it. i am living in iran - tehran. my warranty's name is goldiran company. they didn,t pay any attention , and they said to me your warranty wasn't inclusive about this problem. but i have gold warranty and... Read more

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  • 2 days ago
  • Repairs
  • Gulf Breeze, Florida
  • Lg Refrigerator
  • 21
  • REVIEW RATING 4/5

Had an appointment set for thursday morning 0800-1200. called at 1000 and they said they were on their way. Called at 1100 they said they wouldnt be there till 1330. tried to find out why. They transfered me all the way to their escallation department who yelled at me, told me they would transfer me to someone else and just put me back on the voice command prompt menue. When i called back i found... Read more

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  • 2 days ago
  • Repairs
  • Fort Walton Beach, Florida
  • Samsung Tv
  • 2

This is the second time in two years that I had a repair scheduled and no one showed up and no courtesy call to let me know the tech was not coming. Spent hours on the phone trying to get an answer. I have yet to receive an answer. The next day, they sent an email with a new appointment schedule (without consulting me) for ten days later. Wow, now I'll be without my tv for another 10 days. ... Read more

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  • Aug 22
  • Repairs
  • Redmond, Washington
  • Ae Factory Service Washing Machine Repair
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

I had the worst experience with a service provider from a an e,,,, I been waiting over a month for service to my washer,,,he came here Monday and did not service my washer and took the part UPS delivered to me,,,, he was so mean and had a terrible attitude,,,, I'm still waiting on service from this company,,, this man left an did nothing for me,,,,, it's only a knob for a front loader... Read more

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  • Aug 21
  • Repairs
  • Indianapolis, Indiana
  • Ae Factory Service Water Softener Repair
  • 12
  • REVIEW RATING 4/5

We have a Sears Kenmore Water Softener that needed repair. Let me tell you how it went.... Our lawyer will be reviewing this case in 2 business days if this is not resolved IMMEDIATELY. On July 31, 2015, Alex from a&e came to our home to fix our water softener. After telling me I owe him $40 more than the original quoted price, he said he would take apart our water softener, clean it and fix... Read more

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  • Aug 20
  • Repairs
  • Tucson, Arizona
  • 13
  • REVIEW RATING 3/5

The repairman from this company did not call (as was stated on the order) before coming to repair my Kenmore portable dishwasher. I waited for the full 3 hours (near a phone) for the call. Instead, "Kevan" left a card on my front door, with the time he had been there. When I complained about this to Sears Home Service, and asked for a Sears technician instead of someone from a&e, I was given... Read more

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  • Aug 19
  • Repairs
  • Stedman, North Carolina
  • Samsung Rf263Aewp French Door Refrigerator Repair
  • 11
  • REVIEW RATING 4/5

$224 in labor charges to replace a gasket around the freezer door. Took less than 10 minutes to install. I was told to manually defrost the freezer before they came out in order to speed up the process which I did. Looking back now I should have let them defrost it. Associate emailed me and said the charges would have been the same if the technician was there for 5 hours or 10 minutes. Seriously?... Read more

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  • Aug 15
  • Repairs
  • Eldersburg, Maryland
  • 21
  • REVIEW RATING 4/5

They called an hour before service call to reschedule. I told them that it was not possible and they said they would inform management and the service call was still scheduled. They never showed up, when I called Sears said it wasn't their problem that's on AE. I was confused since Sears called originally to try to reschedule. After one hour of phone calls I was able to connect with a foreign... Read more

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  • Aug 12
  • Repairs
  • Ae Factory Service Dishwasher Repair
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Terrible! Beware if you are thinking of purchasing a Lowe's service plan! They contract their repairs out to A&E. A&E's repairmen do not work weekends. So the Lowe's customer that works full time is SOL! I schedule repair for my dishwasher and after waiting a week for my TUESDAY appt. my dishwasher is still not working properly called to get the repair person back out and was told I... Read more

Was this review helpful? 0 0

They have the worst scheduled to repair a freezer .It's going .on a month still no freezer.Some customer service rep are rude.I also talk to the manager and he had said to me "I'll call you back in an hour "I'm still waiting for his call. Add comment

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