AE Factory Service Complaints and Reviews

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  • Customers like
    • Professional repairman3
    • Ease of scheduling service1
    • Professional repair man1
  • Customers don't like
    • Poor customer service27
    • Lack of integrity19
    • Disrespectful attitude18

I had an appointment for someone to come out to fix myg refrigerator an the service man waits till the day off my appointment to tell me they have him an order for a drive an that he don't work on refrigerators.....that's such bull ***...one unhappy person Add comment

  • 3 hours ago
  • Appliances and Electronics
  • Kill Devil Hills, North Carolina
  • 2

This is in Kitty Hawk, NC. I scheduled on May 12 for a warranty repair on an ice maker in our new Maytag refrigerator for May 22. They called on May 21 to confirmed. Waited all day and they were a no show. Did not call us. Then they have the nerve to inform us that we had to wait for the next available appointment on June 8. The refrigerator was purchased from Lowe's and they scheduled us... Read more

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  • 2 days ago
  • Repairs
  • Fort Wayne, Indiana
  • Washing Machine
  • 18
  • REVIEW RATING 4/5

on May 11 Service person came to fix GE washer. He found what he thought was the problem and quoted parts and labor to fix the washer to be $310.00. He took my credit card and ordered the part and told me it would be coming directly to my house. The part arrived, and the service man returned on May 15 to install. (about a 5 minute fix). He claimed he tested the machine and it worked fine. I... Read more

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  • May 20
  • Appliances and Electronics
  • Palo Alto, California
  • Samsung Refrigerator Repair
  • 12
  • REVIEW RATING 4/5

We called with a non working refrigerator. They are the only Samsung approved service center for Northern California. They gave us a service date in eight days. Everything has rotted. We have paid lots of money for ice and are a four person family with kids living out of a cooler. I am a school teacher. I was told they couldn't give me a time except for 1-5 pm. I told them I couldn't be home... Read more

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  • May 17
  • Repairs
  • Aliquippa, Pennsylvania
  • Dryer Repair
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

I scheduled a repair on 5/6/15. the repairman did not have the part needed. so the part was ordered, and we paid for it, and a new appt. was scheduled for 5/15/15. I was told( by an automated message,not even enough respect for a real person to call), that someone had to be here, between 8am and 5 pm. I never received any call from the repairman abt. what time he would be here.Finally at 2:32 pm,... Read more

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  • May 14
  • Repairs
  • Sterling Heights, Michigan
  • Freezer Repair
  • 19
  • REVIEW RATING 4/5

We called to have are freezer repaired, when they came out all they did was unplug it and plug it back in. So when he left the freezer still didn't work and now the frig didn't work. When we called back we were told no one could come back out till today. When I asked to talk to a supervisor they gave me a number to call, I called and was given no help or answers. We have been with this... Read more

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  • May 08
  • Repairs
  • Dallas, Texas
  • Staff
  • 2
  • 2
  • 57
  • REVIEW RATING 4/5

First they called at 6:00 am on the day that they were supposed to make the service call. But they were explicitly instructed to dial 0 when the auto attendant on our phone system answered their call. They did not and as a result had to re-schedule 4 days later. Then their serviceman arrived as scheduled but a few minutes later said he could not read the model # and said he could not work on... Read more

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  • Apr 30
  • Repairs
  • Atlanta, Georgia
  • Ge Dishwasher
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

Company called day before to confirm date and time of schedule appointment. I received a call the day of during the time frame notifying me that the company "booked too many jobs" for the technician and i would have to reschedule. Horrible customer service. Horrible experience. Unprofessional. If Lowes confirms this company for you, DO NOT ACCEPT them unless you want to be frustrated and waste... Read more

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My sister took out the A&E sevice Contract when she bought her fridge from Lowes. She has had to call out their service 6+ times and they have not been able to fix her Samsung refrigerator. Either they are inept or Samsung sold her a lemon. I will certainly not buy the fridge or the A&E Service contract. Add comment

  • Apr 24
  • Repairs
  • Newark, Delaware
  • Samsung Oven
  • 53
  • REVIEW RATING 4/5

I had an appointment on Friday, April 24 for A and E to repair my Samsung oven again. It was first repaired two months ago and I purchased the extra warranty. My service visit today was free but after the repairman left I checked the oven and it still was not holding the preset temperature. I called A and E within 45 minutes of the service person leaving and I was told that they would have him... Read more

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