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  • Customers like
    • Professional repairman 4
    • Professional repair man 3
    • Repairman jovial 2
  • Customers don't like
    • Poor customer service 30
    • Lack of integrity 21
    • Disrespectful attitude 20

This company does not listen. It has been the worst service call experience ever. Now after reviewing the Consumer Affairs, I can clearly see why they have a poor grade. I should have done the reviews prior to selecting them. Please anyone reading do not go through the upset that is bound to happen. here is the concern I have. The technician they sent to service my Electrolux washer, was... Read more

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It doesn't get any better. Repair man showed up late, after scheduled appointment. Did nothing. Looked up error code on computer and serial number, had to order part. DID NOTHING ELSE. Wait another week. Called the night before and says he will be here between 10 - 2. Waits till noon to call and cancel and reschedule. I guess they are so busy they can only work one day a week. All I get... Read more

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Theses are the absolute worst people you can call if you need anything fixed in your home! If they ever get to you, they probably won't have the part to fix it. The technician couldn't find our home first of all. Then he called me to get directions, twenty-two minutes after he was supposed to be here. Of course he didn't have the part to fix our refrigerator and told me it had to be mailed to... Read more

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Had to use them through whirlpools warranty for our hot water heater, have had them out twice and never solved the problem. Had to wait a week between appointments, and still no hot water. Add comment

This was warranty work done by a tech that was to show from 10am to 2pm; he show at 6:00pm and proceeded to try to be part of a conversation we were having with guests. Has he worked he made sounds like he was humping the floor. At that time I should of asked him to leave. When I call to file a complaint with the company I got the oh well tone! Add comment

I read all the reviews and was expecting the worst. Glad I didn't pay attention to the reviews. I had a great experience and would use again. Repairman showed up early, had all the needed parts and when he left, my washer was working. While another repair shop wanted me to wait a week for a service call, A & E showed up the very next day after I made the appointment. Give them a chance,... Read more

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This warranty company is a run around joke of managers that cant answer anything, they wont listen, they speak over you but you cant understand anyone. 10 calls for 2 broken appliances needless to say blood pressure went through the roof. Read more

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We had 2 appliances break down & the techs that fixed them were ok but the lies & BS that A&E reps told us was ridiculous. This A&E warranty company is a JOKE. You cant understand anyone & they wont transfer you to anyone else. You finally get a manager after getting upset & then they know NOTHING!!! And you cant understand them either. The 4 managers after 10 calls,... Read more

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Had an appointment tiday from 8 am to 5 pm, called at 4:45 and was told the tech is on his way. Called at 6pm after no show and was told tech cancelled appointment at 5 and went home. We never got a call or anything. Very unprofessional Add comment

Scheduled repair through GE as microwave is a 4 months out of warranty. They sent A&E, a sears company, instead of a GE tech. I was told on the phone that it would be $85 to diagnose. Fine. Tech comes and gives me a diagnosis that it wasn't broken and the outlet was bad. OK. Visit charge was $99 + labor = $144. That seems really high. Most companies will include up to an hour labor in the... Read more

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