Submit ›
or
1.4 Based on 122 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Professional repairman 4
    • Professional repair man 4
    • Technician was very nice and personable 3
  • Customers don't like
    • Poor customer service 30
    • Disrespectful attitude 21
    • Lack of integrity 21
Advanced
search
loading...
More Less

I recently had a repair made for a "high temperature' reading in both sections. #1 - needed cleaning and defrost behind Freezer door - replaced sensor #2 - replaced computer board #3 - re-defrosted behind Freezer door - replaced replaced sensor - replaced separate part on defrost unit - replaced Fan - verified heater element OK Now, 4 days later the Refrigerator temp is rising; there is frost on the ice chute in the Freezer door. Can none of... Read more

Was this review helpful? 0 0

After showing up one hour after the latest specified time 8:30am to 12:30pm, Dan H. the technician at aefactoryservice.com did not repair my ice maker. He was unprofessional, smelled of smoke and through a paper towel on the floor of my kitchen upon his exit. He walked out of my home without my escort through my dining room and without telling me he was leaving. Dan spoke with Bill P. also of aefactoryservice.com on speaker phone providing... Read more

Was this review helpful? 0 0

8/4/16 Katy, TX. I have a side-by-side Kenmore refrigerator. The water dispenser tube has broken. Sears would not tell me how much approximately it would cost to fix. Only that Sear can send a technician out to appraise, and this will cost $104.00.... Something that looks so simple to fix, thinking that the $104 would come off of the cost of the repair. When the technician arrived and inspected the refrigerator he said that it would cost a... Read more

Was this review helpful? 0 0

This company is a joke. I work for a service department who uses A&E for our out of office customers. I will use a thousand independent contractors before I ever use A&E again. Every time I call with a complaint, I'm met with resistance. They don't care about fixing things, they don't care about the customer, and their "escalation" department is just as useless as the rest of the company. Not one time have I seen a favorable result come out of... Read more

Was this review helpful? 0 0

Out of Warranty. DON’T call A&E or Any Repair Group!!! Had a problem with our refrigerator. Made an appointment online with A&E/Sears. Understood the $105 trip charge if I didn't want to make the repair after diagnosed or that it would be applied to the quoted service charge. That all sounds proper until what's really going on is on the *** of being a well thought out pricing scam. At the time you make the appointment, you provide the make and... Read more

Was this review helpful? 0 0

I have an extended service contract with Home Depot for my Maytag washer. I called them about scheduling a service repair appt. to fix a problem with the soap dispenser not working correctly. They gave me an appt. and I told them they need to contact me the day of to let me know an approximate time when they will be there for the appt. That never happened and they service person just showed up. My 85 yr. old husband who has dementia was... Read more

Was this review helpful? 0 0

I found out that AE factory repair is Sears. I purchased a home and it had a home warranty. My washer went out of commission during the warranty. AE came out to repair it and charged me $100. He diagnosed it by just looking at a computer screen and told me it would be a week and a half before he could make it back because the parts had to get here. The parts came, he returns after waiting a week and a half and installed the parts. However his... Read more

Was this review helpful? 0 1

Purchased Samsung refrigerator from Lowe's Home Improvement. Purchased 5 year extended warranty. Placed service call for leak of water, both inside & outside 'fridge. Repairman came out on Mar 17, saw the water and told us it was due to internal ice dam. Cut off the tip of the drain hose & told us issue would be resolved once I defrosted (FROST FREE!) refrigerator. Fast forward, warranty expired and we're out of town when the leak recurs. ... Read more

Was this review helpful? 0 0

Purchased a washer with Best Buy and got the 5 year warranty. Washer broke, no power and still had clothes in washer. Filed a claim with Best Buy and got a&bye factory service to fix it. Appointment scheduled for June 28. Technician didn't come because he Is waiting for the part. Had it rescheduled for June 30. Technician called and said he ordered the incorrect part. How does he know if he hasn't check the washer! Had another... Read more

Was this review helpful? 0 0

The repair man came out and told me he had to overnight a part that would be in tomorrow and to call when I receive it to schedule a 15 minute install. Two days later when it didn't arrive, I was told it would not be in until the middle of the next week. When I called to book service, I was told an appointment had already been made for another day I would not be home. The company doesn't care about the dissatisfaction of customers and has no... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Ae Factory Service.
Filing a new complaint about
×