1.6
  • Professional repairman1 votes
  • Ease of scheduling service1 votes
  • professional repair man1 votes
  • Poor Customer Service6 votes
  • Lack of Knowledge4 votes
  • Disrespectful Attitude4 votes
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  • 2 days ago
  • Repairs
  • Dishwasher Repair
  • 7
  • REVIEW RATING 4/5

Dishwasher broke, had service come out to assess the problem. Service ordered part, which took 2 weeks to arrive. When Service arrived another week later, it was the wrong part. Not even from the same manufacturer. My dishwasher is a Kenmore and the part was a Whirlpool part. The wrong part could be forgiven, but one week from Christmas and the technician didn't even bother to offer to... Read more

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  • Dec 18
  • Repairs
  • Forest, Virginia
  • Kitchenaid Oven
  • 8
  • REVIEW RATING 4/5

Oven has never worked properly, bought new from Lowes in June, 2014. A&E has been here 3 times, lied about how it was supposed to work (convection runs all the time) and after a confrontation and call to Kitchenaid, begrudgenly ordered a new fan kit and board. After waiting all day (they will not give you a time, they only say they will come between 8 and 5) he showed up at 4 and "fixed the... Read more

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  • Dec 18
  • Repairs
  • San Antonio, Texas
  • Refrigerator Repair
  • 9
  • REVIEW RATING 3/5

Samsung arranged to have A&E come out to repair the gasket of our new fridge. The repair guy showed up but didn't have the new gaskets. He had us sign an invoice for "work performed" and said the gaskets would be shipped to us and that we should install them ourselves. When I called Samsung back, they said that we could try to install the gaskets, but if they get damaged then the warranty... Read more

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  • Dec 09
  • Household Services
  • Johnston, Rhode Island
  • Double Wall Oven
  • 76
  • REVIEW RATING 4/5

When i made the appt. I was told that it was a 75.00 service fee, I was then asked what brand the oven was and replyed a jen air . The service man came out and the repir would cost 360. because the board would have to be sent out because the oven was over 10 yrs old, I SAID NO NOT WORTH IT ! I then was charged 129. service fee and told that because it was in the wirlpool famly the service charge... Read more

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  • Dec 06
  • Repairs
  • Stafford, Virginia
  • Kenmore Washer
  • 69
  • REVIEW RATING 4/5

Have maint contact with Sears for washer/dryer combo. Washer is leaking and had an appointment 12/6/14 8am-noon. Tech called at 11:40 saying 15-20 minutes away. I told him ok, but cant be late. As wife and I were leaving house for the day at 12:07, we see he is parked on edge of my property (more on neighbor) and in front of mail box and fire hydrant. I told him mail will not be delivered if he... Read more

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  • Dec 06
  • Repairs
  • Fort Worth, Texas
  • Refrigerator
  • 37
  • REVIEW RATING 4/5

A&E repairman's 1st visit was on Wed. The problem with a dead fridge was diagnosed, the part ordered & a return visit was scheduled for Friday morning from 8a-11a. The part arrived Thu. and the company called to confirm part arrival & the Fri. 8a-11a service appt. On Friday morning after taking time off from work, I waited until 11a. the I called to inquire and was told that repair... Read more

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  • Dec 03
  • Repairs
  • San Diego, California
  • Washer Warranty
  • 51
  • REVIEW RATING 4/5

Bought a washer at lowes and added extended warranty for 3 years. First year was appliance rescue. Great. After first year is a and e factory services. Horrible. We are a family of 8 with 6 kids between 1 and 16. I called to schedule an appt for service and they said they could not get someone until 14 days later. I told them what the issue was and so 14 days no laundry. Tech comes out and spend... Read more

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  • Dec 01
  • Repairs
  • Winfield, Indiana
  • Lg Washer
  • 2
  • 2
  • 45
  • REVIEW RATING 4/5

Dishwasher wouldn't drain in late July. AE Serviceman adjusted the drain hose and seemed to clear up issue. 100 days later issue resurfaced. New AE Serviceman found a loose wire on the motor. Issue seems to be resolved however why didn't the first guy check the wiring??? Now I paid $140 twice to repair the same issue in less than 4 months time. Teresa in the "A&E Executive Office" was... Read more

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  • Nov 29
  • Repairs
  • Santa Rosa, California
  • Positive Experience
  • 51
  • REVIEW RATING 3/5

This is a complaint about the marketplace. A refrigerator needed replacement parts. Steve A&E 12816 was on time, quick with repair, and added much helpful advice on this appliance. We manage a number of properties and appliances and used to do many of our own repairs. Current technology makes this almost impossible. Some appliance parts are designed to be fragile and to need replacement or... Read more

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