AE Factory Service Complaints and Reviews

1.6
  • Professional repairman2 votes
  • Ease of scheduling service1 votes
  • Professional repair man1 votes
  • Poor customer service27 votes
  • Lack of integrity18 votes
  • Disrespectful attitude18 votes
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My sister took out the A&E sevice Contract when she bought her fridge from Lowes. She has had to call out their service 6+ times and they have not been able to fix her Samsung refrigerator. Either they are inept or Samsung sold her a lemon. I will certainly not buy the fridge or the A&E Service contract. Add comment

  • 2 days ago
  • Household Services
  • Newark, Delaware
  • Samsung Oven
  • 14
  • REVIEW RATING 4/5

I had an appointment on Friday, April 24 for A and E to repair my Samsung oven again. It was first repaired two months ago and I purchased the extra warranty. My service visit today was free but after the repairman left I checked the oven and it still was not holding the preset temperature. I called A and E within 45 minutes of the service person leaving and I was told that they would have him... Read more

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  • 2 days ago
  • Professional Services
  • Clay, New York
  • 8
  • REVIEW RATING 3/5

On April 7, 2015, I saw on the internet that my Bosch dishwasher had a recall. I called Bosch, and they told me that they would send me the parts and when I receive them I have to call Sears and set up an appointment for someone to come to my house and install the parts. On Friday, April 24, 2015, I had an appointment with Sears between 8a.m. and 5p.m. At 2p.m., I received a phone call from... Read more

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  • Apr 22
  • Repairs
  • Colorado Springs, Colorado
  • Ice Maker
  • 10
  • REVIEW RATING 4/5

Approximately April 10th started to have issues with ice maker. Went through my owner's manual for troubleshooting the ice maker with no luck. So I turned it off contacted Appliance Factory Outlet where I purchase the machine from, was informed that while they do a have a service dept. they do NOT service the products they sell. I was instructed to contacted GE cares service dept. they set me up... Read more

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  • Apr 18
  • Repairs
  • Randallstown, Maryland
  • Washing Machine
  • 33
  • REVIEW RATING 4/5

Our washing machine keeps breaking. At first, they 'fixed it', then they came out and gave lectures and accused us of 'customer abuse'. One man named Ed actually pointed his finger at me, raised his voice and then left. The second one told me that if I didn't listen to him, he would leave and they would never come back. Our washer is covered under a service contract with Sears, and if they fix it... Read more

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The worst experience ever! I have been waiting forever for my washer to be fixed! They are lairs and unlearned!I will never ever buy from Sears again because they contract through A&E Add comment

  • Apr 14
  • Repairs
  • Richmond, Virginia
  • Refrigerator Repair
  • 33
  • REVIEW RATING 4/5

I haven't seen a technician yet. First, I set up an appointment with Sears home repair for my washer kept rescheduling. On the day that the technician was supposed to come I had to call the 800 number to find out what's going on. The agent on the line apologized and said that the technician was sick. So if I didn't make the call no one was going to call and inform me of the delay. Now I have a... Read more

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  • Apr 01
  • Appliances and Electronics
  • Pittsburgh, Pennsylvania
  • Refrigerator
  • 92
  • REVIEW RATING 4/5

$2200.00 - 1 year old refrigerator - freezer hasn't work correctly since October 2014 (first repair appointment). The repairman was nice, took his time and tried to do the repair correctly. January 2015, 2nd appointment- same problem (freezer motor freezes up). Repairman comes to the door, I have my 6 month old lab puppy on a leash. He said get it outside. He was miserable at the start, as if I... Read more

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  • Apr 01
  • Repairs
  • Renton, Washington
  • Washer And Dryer Repair
  • 27
  • REVIEW RATING 4/5

Terrible experience: Worst I have experienced in my 70 years. They made an appointment and decide a part was needed ($550) and it takes two weeks to return and then they determine an additional part is needed ($330). I decided that because that is close to what I paid originally to cut my losses and return the part and get a refund less the $80 service fee. It takes another two weeks for them... Read more

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  • Mar 27
  • Repairs
  • Kitchenaid Refrigerator
  • 31
  • REVIEW RATING 3/5

By far, A&E is the most undependable and untrustworthy appliance repair company in Los Angeles. Good luck with getting someone to show up when they say the will if even at all. Good luck with them correctly ordering new parts. Good luck with rescheduling a service visit because the parts did not show up on time. Good luck when you complain to a call center in another country that tells... Read more

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