AE Factory Service Complaints and Reviews

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AE Factory Service
Main address: Customer Relations 78664 Round Rock TX
1-800-905-9505, , http://www.aefactoryservice.com/csform/csform_c.php
  • 1,064+11 mobile complaints
  • $370K claimed losses
  • $348 average
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  • Nov 17
  • Repairs
  • Sacramento, California
  • Samsung Refrigerator
  • 1
  • 1
  • 14

A & E are scam artists, they can not fix anything but constantly try to schedule more service calls to bill for. I, like other people bought what I thought was a top line refrigerator, only to have it break two weeks after the one year warranty. Samsung only refers you to A&E who in turn refers you back to Samsung. Neither will take action or order parts. I am now without a refrigerator... Read more

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  • Nov 03
  • Repairs
  • Pittsburgh, Pennsylvania
  • Repair Service
  • 56

I was told when I made the appointment it would cost $55. He was on time and assessed it (spending most of the time there figuring out what to charge us, he is probably subcontracted out is my guess). We decided that it wasn't worth it to get it repaired. I would NEVER have kept the appointment if I knew it would cost that much. That is their flat rate according to the customer service... Read more

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  • Nov 02
  • Repairs
  • Samsung Washer
  • 31

The man who was sent to our home was more interested in staying on time with his schedule than fixing our problem with our Samsung washer. He did not believe me when I voiced the problem as the problem did not replicate when he was present. He was vey condesending and did not want to take time for us. It was very frustrating and Samsung is a brand I will not buy again. It was a big circle of poor... Read more

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These people are *** idiots. Arrogant *** in some call center in another country. This company profits off of screwing people and other companies by throwing a bunch of parts on whatever is broken and eventually they will get the right part replaced. Add comment

     

  • Nov 01
  • Repairs
  • New Virginia, Iowa
  • Samsung Washer
  • 1
  • 1
  • 34

I have a samsung washer that quit working after being used 5 times. It took 2 weeks for a tech to come out. Pump was bad and had to order a new one. He said I should install it when it comes or wait another 2 weeks for him to come back. I installed it and it did not fix the problem. I called to try and schedule another appointment and was told I could not. I'm getting *** around by these people... Read more

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  • Oct 31
  • Repairs
  • Tennessee, United States
  • Lg Front Load Washer
  • 1
  • 1
  • 34

Repair guy was supposed to meet someone to unlock my house (washer repair) He spoke with her as she was in route (10 min away). She arrived @ 9:20 finding a note stating he waited until 9:30. He reported to the company he waited until 9:40. She actually passed him on his way out! He didn't call her or anyone else before leaving! She contacted him as she was passing him, he refused to come back!... Read more

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  • Oct 30
  • Repairs
  • Fountain Valley, California
  • Washing Machine Repair
  • 26

Have a ext. warranty so called to repair washer. Tech replaced the pump. When I went to use the washer the next day, I had the same original problem. Had to wait a week for another tech to come out. Tech supposedly repaired but I still have same problem. I contacted A&E to complain about service and that I needed a tech out immediately and was told it would be another 6 days. I am now... Read more

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  • Oct 29
  • Repairs
  • Chantilly, Virginia
  • Whirlpool Washer
  • 2
  • 2
  • 42

My window was 1-5 pm for a washer repair. At 11 AM I phoned A&E just to confirm and I was told the tech anticipates between 2-4 pm based on current calls. At 5:09 I phoned a&e to be told that the tech is running late at last call but will be coming, no time could be provided. At 7PM another call to A&E - this time was told that they didn't know whether a tech would come. When... Read more

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  • Oct 21
  • Repairs
  • Eloy, Arizona
  • Refrigerator Repair
  • 1
  • 1
  • 81

Technician was rude, with an attitude before he started the job,he indicated he was not going to stay late to complete the job and then just said the unit was unrepairable which in most cases would cover his butt. He indicated on the phone to his back office he would not stay late to repair the refrigerator, and then put in a compressor after assuring me the test he ran had indicatied it need a... Read more

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  • Oct 19
  • Repairs
  • Incompetent Specialists
  • 56

ONLY 100 WORDS? SINCE JULY 2014, IT'S A TOSS UP NISI OR A& E. REPAIR SERVICE COMPANIES ARE THERE TO WEAR YOU DOWN WHILE SAMSUNG AND OTHER PRODUCTS REFUSE TO HONOR THEIR WARRANTIES. THEY AND THE BOX STORES WILL NOT DO THE RIGHT THING. I JUST BOUGHT A NEW APPLIANCE AND WILL NEVER BUY FROM A BOX STORE AGAIN! THEY HAVE HOMES TOO, GOOD LUCK TO YOU ALL. KARMA'S A #@!$^# BTW, MY CABINETS AND... Read more

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