Ae Factory Service Complaints and Reviews

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  • Customers like
    • Professional repairman3
    • Professional repair man2
    • Repairman jovial1
  • Customers don't like
    • Poor customer service28
    • Lack of integrity19
    • Disrespectful attitude18

  • 15 hours ago
  • Other
  • Halethorpe, Maryland
  • 3

I call the beginning of June for someone to services my wash machine. they send two different people out who did have a clue on what was wrong and the 3rd person that came did find the problem and order the part I needed on June 17, 2015 two weeks later no part came and when I call about that I was told that it went too the wrong address and I would have to wait another week for the same part... Read more

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  • 1 day ago
  • Repairs
  • Humble, Texas
  • 4
  • REVIEW RATING 4/5

PLEASE READ BEFORE YOU CONTACT SEARS OR A E FACTORY FOR ANY REPAIR NEEDS! I want to let everyone know that they should not use A E Factory Service 888-638-3114. I have been waiting for 2 weeks to have my dryer repaired. I had a 3-6 pm appointment time. (Which I made arrangements with my employer so that I could be here). I received a call at 3:53 from the tech informing me that he will not be... Read more

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  • Jun 28
  • Repairs
  • Worcester, Massachusetts
  • Samsung Refrigerator
  • 17
  • REVIEW RATING 4/5

I called A&E and was told that there would be a service charge of $95. That's fine. Then the service man put in a $20 part and charged me $201 service charge. That is outrageous . I would like an answer as to why this was done. My service order nr is 421447895. Will be waiting a reply from you. This needs to be attended to as I really think someone here is way out of line. The service man was... Read more

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  • Jun 25
  • Repairs
  • Kintnersville, Pennsylvania
  • Repair Service
  • 23
  • REVIEW RATING 4/5

The repair person did not show up today, as scheduled. I received a text from him at 3:44 pm saying "im on my way" and 4 hours later he had still not arrived. In between I called the scheduling line twice to confirm and was told he was coming. After he finally called me and said he wasn't actually coming and the first next available date is 7 DAYS FROM NOW, he hung up on me when I said that was... Read more

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  • Jun 19
  • Repairs
  • Newtown Square, Pennsylvania
  • Refrigerator
  • 42
  • REVIEW RATING 4/5

It took over a week to schedule a repair for a broken refrigerator. They did not show up for the scheduled appointment, and lied about it. They were unapologetic and rude on the phone, they put us on hold and then disconnected us, and when we phoned back pretended they had no idea who we were. They are not interested in customer service. This is the company that is used when you buy and warranty... Read more

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  • Jun 19
  • Repairs
  • Washington, District Of Columbia
  • Samsung Washer
  • 31
  • REVIEW RATING 5/5

For the last month give or take, I have been working with A&E to get a technician in to do some warranty work on my Samsung washer; which I had less than a year. To give a little background, my washer one night "decided" that it wasn't going to cycle through any wash option and/or fill with water. After going through the basic trouble shooting, Samsung agreed to pay for the warranty work.... Read more

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  • Jun 16
  • Repairs
  • Midlothian, Virginia
  • Whirlpool Washer Repair
  • 31
  • REVIEW RATING 3/5

This company is nothing but liars and thieves. Do not do business with them. A & E basically called me a liar when I called and told them and read to them from my receipt that my appointment was for 6/16/15 from 8-12noon!! They preceded to tell me my appointment was for 6/24/15. As if I am *** and can't read my own receipt. They did not call or leave notice on my door. All they cared about... Read more

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  • Jun 08
  • Repairs
  • Virginia Beach, Virginia
  • Washer And Dryer Repair
  • 1
  • 1
  • 98
  • REVIEW RATING 5/5

Last Tuesday, June 2nd a technician from one of your sub-contractors showed up to check out our washer.  The individual was from A & E Factory Services and made a bad impression upon his arrival.  We live in a condo and our living room floor is carpeted.  I was in the computer room and when I first saw him he was standing in the living room wearing work boots.  He had already checked the... Read more

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  • Jun 04
  • Repairs
  • Minneapolis, Minnesota
  • Samsung Washing Machine
  • 62
  • REVIEW RATING 4/5

A&E was contracted by Lowe's to repair my Samsung washing machine. It took approximately a week for them to fit me into their schedule. A repairman came out and did not have the correct parts to fix my machine. He ordered the parts and scheduled a follow up for a week later. He arrived on the correct scheduled day, but was late. After he installed the new parts, he left. I put a load of... Read more

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  • Jun 04
  • Repairs
  • Palm Desert, California
  • Maytag Washing Machine Repair
  • 60
  • REVIEW RATING 5/5

Yesterday I had the repairman out to replace a sensor in the washing machine. $201.00. No problem I needed it fixed. This morning I did a load of laundry and when I went to check on it my hallway was flooded. The repairman didn't put the drain hose back in the drain...really? What kind of train do they get? Naturally I took pictures and a video. Called A&E which transferred me to a claims... Read more

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