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  • Customers like
    • Professional repairman 4
    • Professional repair man 3
    • Repairman jovial 2
  • Customers don't like
    • Poor customer service 30
    • Lack of integrity 21
    • Disrespectful attitude 21

I had the service from Sears to repair my refrigerator and the man was saying it's not the ice machine it's the freezer but the ice machine wasn't even working the man was a dummy and he told me I would have to pay for the repair I have told him I was covered still so he had to call the company which took him 30 to talk to the person but the fun part was I show the dummy the bill of sale all A E has working for them are all dummies no wonder why Sears is going out of business good I now buy from pc Richard n sons or Costco Vinny Staten... Read more

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I had them come out to repair my washer on 3/25/16. He said they would send the part to my house. Well I got it on 3/30/16. They scheduled to come back on 4/5/16. I looked up to see what the problem was with my washer. Its a common problem,why wouldnt you stock this part.Now they call me this morning and said tech was sick. Now they want to reschedule for tomorrow. Which I have Dr Appointments .So I don't know when they are coming back .What a way to run a Business. I recommend find someone else to use. DONT USE A&E they SUCK. Read more

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Horrible service, Horrible customer service. These clowns couldn't their own shoes. I'm not sure why GE has these jokers performing warranty work. They came to the house and diagnosed the problem with the washer. GE sent the parts to my home but A & E never showed back up to do the repairs on the washer. I have rescheduled three times now. Not sure if the third time is a charm, I guess we will see. They lied to me on several occasions and at one point accused of cancelling the service call. Really? why would I cancel a service call? This is... Read more

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at a Kenmore elite washer would not power up. I told them it's possibly the circuit board. They sent a repairman out and he determined that the circuit board need to be replaced. He gave me a price I said okay with getting done. Waited 10 min. for him to check his van he did not have part. He then went online to order it. Then he came back and told me it would be two weeks before they can come back and install the part. I asked him this is the only part that I need he said no that's only part that he can identify at this time that is broken.... Read more

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A & E Factory Service is the worse repair service that I have ever had the displeasure of dealing with.  My washer (4 month old Samsung top load washer) went out on Wednesday, March 16, 2016.  The pump is defective I believe.  The next day, I called where I purchased the washer from, Home Depot, and was told my 3 month warranty had expired (typical, right?).  I called Samsung who got me in touch with A & E.  A & E called and said a repair tech would be here on Monday, March 21, 2016.  So, on Monday, A & E calls and leaves a message saying the... Read more

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Absolutely the worst service I have ever witnessed! (A&E repair order # 417-533-87) The repairman couldn't find the parts list, said he hated LG, and argued that the temperature settings display does not control the refrigerator's temperature. Then he packed up without even looking at the broken ice maker or the freezer that stays around 30 degrees, despite being set for -4 degrees. As he left, he refused to provide his full name or employee ID. One star is too much for this company. Read more

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I would never recommend A&E factory service. After waiting two weeks for the technician to come, a part was ordered to repair my Sony Bravia tv. The part arrived, the technician came, installed the part, which was non-functioning, in fact worse than the part it was replacing. So once again a part was ordered, the time scheduled for the following week. However that appointment was cancelled abruptly and put off for an additional two weeks. Efforts to move it up proved fruitless. These people have no interest in customer service whatsoever. I... Read more

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Incompetent diagnostics, terrible communication, one month of scheduling stalling excuses! Oven repair should have been easy to fix an igniter cleaning turns into parts ordered that were not used. The "repairman" had never fixed a a range top before and spent most of his time looking at his computer trying to figure out how to perform fix...which never happened. No money back, no local rep to talk with, frustrating! stress! save yourself the headache!!! Too many good repair companies to call instead of these ripoffs Read more

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A&E - Hired through American Home Shield and initially though we would have a reputable company.  Started repair when and discovered they needed another part.  Technician states he was under his supervisor's direction NOT to complete repair despite being capable and insisted our home warranty company send a different vendor. Refused to order part and install. Given resolution line to A&E but refused to inquire further within their own company. Never completed a job they started!!!! Customer resolution line will never... Read more

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On March 9, 2016, my elderly sister had service to repair a burner on her gas range that was not igniting. The technician from A&E Factory Service walked in and immediately diagnosed that a tiny port leading from the igniter to the burner was clogged. The technician stuck a tiny tool in the port and immediately cleared the clog. The burner worked and the whole process took approximately 3 MINUTES! He then went to his truck and came back with a bill for $205.77. The charge was $189 for the service and $16.77 tax. She questioned the amount... Read more

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