AE Factory Service Complaints and Reviews

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AE Factory Service
Main address: Customer Relations 78664 Round Rock TX
1-800-905-9505, ,
  • 1,042+10 mobile complaints
  • $370K claimed losses
  • $350 average
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I was recommended via AHS. The technician shown up late, left a message on my door "sorry I was not there to accept the service". Once I returned home and found the note was placed on hold for greater than 40 minutes. Asked for the number to corporate office and was refused 9/22/2014 Add comment


  • 1 day ago
  • Repairs
  • Arizona, United States
  • Repair A Stove
  • 17

Waited 7 days and then 1/2 a Saturday morning for A&E Factory service. The Tech called my cell phone but since I did not recognize the number I did not answer. A&E called moments later and said, "the Tech was trying to reach you call back" but they gave me the number for Sears. When I called the number, Sears did not know anything about the issue. Bottom line, after waiting all that... Read more

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  • 2 days ago
  • Repairs
  • Houston, Texas
  • Dryer Repair
  • 14

Our Sears dryer quit working 2 weeks ago, So I called Sears Service. They sent a technician from A & E factory appliance repair and spent the next 2 days "guessing" as to what was wrong with our dryer. I took off a total of 1 1/2 days off from work to be at home - for nothing! Ever been without a dryer for a couple of weeks? The technician then ordered some more parts that showed up the... Read more

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  • Sep 19
  • Repairs
  • Kitchen Aid Refrigerator
  • 20

Kitchen Aid refrigerator (purchased from Lowes) started leaking water at only one year old; takes a week for A & E to come out and all they did was order a part without even looking at it, so nothing was fixed yet. A couple more weeks before next visit to replace the part but it continued leaking. Now a new appointment is scheduled for him to come again in another week but he won't be fixing... Read more

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  • Sep 13
  • Repairs
  • San Jose, California
  • Lg Refrigerator
  • 45

A&E is the authorized repair service. It took them 4 days to come out to diagnose problem. They had to order the parts, which arrived at my house the next day, but they could not come back for a week. The next week, they "repaired" the refrigerator. The next day I called them to say it was not working again. I had to wait a week for the next available appointment.... Read more

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  • Sep 11
  • Repairs
  • Atlanta, Georgia
  • Electrolux Icon Range
  • 1
  • 1
  • 53

I scheduled a repairman from A&E Factory Service to repair an Electrolux range. I had the part waiting from Electrolux but just needed it installed. With GREAT detail, I explained the issue and the model of the range to the A&E prior to a repair appointment being made. A tech called me on my appointment day and said he couldn't fix the range but would confirm in an hr. He called in an... Read more

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  • Sep 10
  • Repairs
  • Jupiter, Florida
  • Refrigerator Repair Appointment
  • 17

Samsung scheduled an apt for my refridge under warranty. i am on my third apt due to incompentent scheduling. i called customer service several times, information was conflicting than got hung up on! they can't get appointments scheduling due to ack of communication. customer is rude, and will dissconnect you if you ask for a supervisior. no respect for the customers time, and no... Read more

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  • Sep 02
  • Repairs
  • Port Orchard, Washington
  • Dishwasher Repair
  • 2
  • 2
  • 61

Bought a brand new Dishwasher, it was on sale I know why now. Installed it, and it never worked, called in Samsung and they called A&E. They couldn't figure out what the issue was so they called in support and ordered a controller board. Everything was fine until they came back and installed it, and when they could get it to start a cycle they left, without fully checking it out. Well not... Read more

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  • Aug 26
  • Repairs
  • Part Delivery
  • 42

Here it is 25 days later and still no washer. Said part is on back ordered and no date as to when it will ship. They lie to you every time you call. Saturday I called and the part was extradited and today Tuesday, it's on back ordered. The 800 number keeps calling us to call them back to make an appointment for the service call to put the part in. They did not know what they are doing! ... Read more

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A&E factory service. Destroy my Whirlpool washer &dryer Duet. Set the kept ordering parts repairing the same problem. Over and over never Repairing. It. They kept doing This until their warranty. Ended I still have lost a year I had To buy new set I am still trying To get restitution do not call A&E factory. Service they will Destroy. Your. Appliances Add comment

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