AE Factory Service

I went through Whirlpools website to get a factory authorized service company to fix my dryer as it was not drying properly. The website only allows you one appliance entry at a t...

I was referred to A&E when i contacted Maytag because my refrigerator had stopped working. A visit was scheduled, the technician arrived and informed me the compressor would have t...

We had a broken ice maker and A&E came out to our home to repair it. They left, and after some days, boom, now we get no ice. We called them again, and they came back to fix it - b...

I AM NOT AT ALL IMPRESSED WITH THEIR BUSINESS METHODS. I called their 800 number to see if they serviced my zip code and if they serviced my brand of washer. I only had the optio...

They never show up on time. I purchased an extended warranty, which goes through A&E. This is my 5th service call in 5 years, and they have never shown up on time. Once the tech di...

Called A&E Factory Service, Middleburg Heights Ohio (800)905-9505 and requested a service call. Customer Service Rep. was cordial and dispatched a technician within 26 hours (showe...

Yesterday, the repair man came and I thought fixed my dryer, said it was a fuse. It worked overnight and tonight it stopped working again, (the fuse). When I called tonight to ha...

My note to GE customer service in response to my complaint about the "NO Show Repairman"Samantha,We were home, however, we were on the phone when the tech c...

A&E came out on a Friday and claim to repair a Maytag refrigerator and promised that if there was an issue later in the day to call and they would be right back out. The technicia...

Purchased a Maytag front load washer in January.Also purchased a factory warranty. Five loads of laundry and it quit. I call Whirlpool ,they send out A/E. It has been as of today 5...

Had an appointment for service on my washer and dryer between 8 and 12 noon. Saw the truck down the block from my house and saw driver get out and walk across the street and go in...

Scheduled an appointment time between 1 and 5. Was told they would give me a 20 minute heads up. They called me at 1:16. I missed it. I called them back at 1:35 and had to leave a ...

Whirlpool Washer stops working, called recommendation from service manual. They work weekdays only had to take a day off from work, the fellow shows up checks it out tells me it n...

I have a maytag front loading washer that has been giving us problems since we purchased it. Maytag's service calls are handled through A& E. Most representatives have limited ...

We have owned a Kitchen Aid refrigerator since 2005. The icemaker is located in the door. This is a very poorly design because when the freezer door is opened, warm air goes into...

They are supposed to come and fix my washing machine for the 2nd time in a month today. No show for the appointed time and when I call and ask what is going on, I am repeatedly lie...

A&E did not show up for my appt. I waited all day. When I called to complain they said there was not a tech available due to overtime and I needed to reschedule. They transferre...

Fri Apr 13, a tech came to diagnose our maytag refrigerator. He determined that the ice maker was broken, ordered the part, and made an appointment for Fri Apr 20 between 1-5pm.Whe...

This is not a complaint. This is a compliment on one of your technicians. His name is Michael. He serviced my broken dishwasher. My dishwasher proved to be not fixable. The circuit...

A wasted 5 hours on Friday afternoon. They didn't even show up for the appointment. What more can you say about a company? They don't even bother showing up, and they have ...

Several of you asked how I came out on my LG washer complaint. I did not contact the referred to response. I had complained to the supervisor the first nite that they had not sho...

I purchased a standup side by side refridgerator and freezer separate units on 8/15/12. The 1st week of April 2012 I called A&E Factory Service to schedule a service call for the...

I have been dealing with the repair of my cooktop for two solid months. DO NOT CALL SEARS for the repair of any appliance if they refer you to A&E Factory Service. No repair, app...

Customer service is absolutely terrible. Whirlpool sent them out to look at my washing machine, they said nothing was wrong with it. A week later Whirlpool sent another company, ...

On April 11th A&E Factory service sent their tech out to service my kitchen aid oven. Tech named Jose was so unprofessional and all he was suppose to do is fix the pyro glass that ...

Dryer getting too hot and tripping the breaker. Service man just turned on the dryer and watced it for a few minutes and it didnt trip breaker so he said it was running ok. When ...

At the end of the day, local repair business cannot handle the volume of work, that a national provider (A&E Factory Service) can and does on a daily basis. Manufacturers are smar...

Five weeks ago my refrigerator stopped blowing cold air from the freezer vent into the frig side. Having paid for a service contract on this appliance, I called the number on my E...

The problem: Originally our Kitchen Aid dishwasher, purchased from SEARS, with extended warranty, originally did not dispense the soap solution correctly. The tray dispenser would ...

We scheduled an appointment with A&E to have our LG washer repaired. We had to go with them because Conn's contracts with them for their extended warranties. The time of arrival fo...