AE Factory Service Complaints and Reviews

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AE Factory Service
Main address: Customer Relations 78664 Round Rock TX
1-800-905-9505, ,
  • 1,048+10 mobile complaints
  • $370K claimed losses
  • $349 average
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  • 6 hours ago
  • Repairs
  • Sebastopol, California
  • Repair Tech Never Shows Up To Fix Lg Refrigerator
  • 1

The gasket on one of the door on my LG refrigerator was tearing so I called for warranty A&E tech comes out and orders parts and makes an appointment for two weeks later between 1-5 to fix. Their customer service calls and changes the appointment for the same day between 10-2. I had to miss my class to wait for them. No one ever shows up, never calls. I call Customer service and the woman... Read more

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  • 9 hours ago
  • Repairs
  • Mesa, Arizona
  • Samsung Dryer
  • 3

Our Samsung dryer when on bedding setting does not work properly. It does not detect that the clothes are already dry and it won't stop. I am afraid that it will cause a fire. Called the warranty service several times . 1st technician order some parts. 2nd technician came and said it is fixed. No , it was not fixed. 3rd technician said there was nothing wrong and said not to use the bedding... Read more

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  • 14 hours ago
  • Repairs
  • Phoenix, Arizona
  • Lg Refrigerator Lfx28979St
  • 7

My new LG refrigerator arrived and when installed, the water dispenser would not work and the ice machine would not make ice. I called LG and they sent A&E out to diagnose the problem. I waited 9 days for their busy scheduled tech to arrive. The tech final showed up and he could not dis-assemble the fridge to diagnose. He apologized and left. I had to call LG to get a new tech out and wait 5... Read more

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  • 2 days ago
  • Repairs
  • San Diego, California
  • Samsung Washer Repair
  • 13

I have a broken Samsung washer under warranty. AE is the company the warranty company chose to service the washer. Four different men came to my house to work on it, two of them ordering parts. The fourth guy came out, said the washer was fixed, and took the parts with him. I have been unable to get any resolution at all on this problem. Called their office and was told that the washer was fixed.... Read more

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  • Sep 24
  • BBB - Better Business Bureau
  • Wall Township, New Jersey
  • Refrigerator Repair
  • 15

A&E can't fix my refrigerator after 4 repair calls and over $500 in charges. All they seem to be training their repair people to do is sell extended warranties. The earliest appointment you can get each time is one week out, and with my mother being ill that's a real problem. When I call to speak to a supervisor I get the "I understand" line but no help. They say they'll see what they can do... Read more

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  • Sep 24
  • Repairs
  • Richfield, Minnesota
  • Unprovided Repair Service
  • 14

My story is like so many others. Waiting weeks between appointments, order a part, come back out, not the problem, order another part, wait... Just utterly insane. You know what machine I have, you know exactly what the symptoms are.. You know it will be one of a couple things. I'm waiting weeks for you to come out. You can't come prepared the first time? I called the retailer (higher end than a... Read more

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I was recommended via AHS. The technician shown up late, left a message on my door "sorry I was not there to accept the service". Once I returned home and found the note was placed on hold for greater than 40 minutes. Asked for the number to corporate office and was refused 9/22/2014 Add comment


  • Sep 22
  • Repairs
  • Arizona, United States
  • Stove Repair
  • 28

Waited 7 days and then 1/2 a Saturday morning for A&E Factory service. The Tech called my cell phone but since I did not recognize the number I did not answer. A&E called moments later and said, "the Tech was trying to reach you call back" but they gave me the number for Sears. When I called the number, Sears did not know anything about the issue. Bottom line, after waiting all that... Read more

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  • Sep 21
  • Repairs
  • Houston, Texas
  • Dryer Repair
  • 22

Our Sears dryer quit working 2 weeks ago, So I called Sears Service. They sent a technician from A & E factory appliance repair and spent the next 2 days "guessing" as to what was wrong with our dryer. I took off a total of 1 1/2 days off from work to be at home - for nothing! Ever been without a dryer for a couple of weeks? The technician then ordered some more parts that showed up the... Read more

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  • Sep 19
  • Repairs
  • Kitchen Aid Refrigerator
  • 26

Kitchen Aid refrigerator (purchased from Lowes) started leaking water at only one year old; takes a week for A & E to come out and all they did was order a part without even looking at it, so nothing was fixed yet. A couple more weeks before next visit to replace the part but it continued leaking. Now a new appointment is scheduled for him to come again in another week but he won't be fixing... Read more

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