AE Factory Service Complaints and Reviews

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AE Factory Service
Main address: Customer Relations 78664 Round Rock TX
1-800-905-9505, , http://www.aefactoryservice.com/csform/csform_c.php
  • 1,035+9 mobile complaints
  • $350K claimed losses
  • $332 average
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  • Aug 26
  • Repairs
  • Part Delivery
  • 22

Here it is 25 days later and still no washer. Said part is on back ordered and no date as to when it will ship. They lie to you every time you call. Saturday I called and the part was extradited and today Tuesday, it's on back ordered. The 800 number keeps calling us to call them back to make an appointment for the service call to put the part in. They did not know what they are doing! ... Read more

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A&E factory service. Destroy my Whirlpool washer &dryer Duet. Set the kept ordering parts repairing the same problem. Over and over never Repairing. It. They kept doing This until their warranty. Ended I still have lost a year I had To buy new set I am still trying To get restitution do not call A&E factory. Service they will Destroy. Your. Appliances Add comment

A&E. Factory service. Distory my Lg Refrigerator ordering wrong parts and installing them Knowing that they. Were wrong doing more. Damage I have no working refrigerator I call lg and A &E still. No. Response That is why you should never. Call A &E factory service they are. In business to destroy your appliances not to repair it Add comment

  • Aug 20
  • Repairs
  • Woking, England
  • Dryer Repair Appointment
  • 2
  • 2
  • 85

I was scheduled for a service call from 1pm to 5pm on 8/19/14. I left work and missed 4 hours of work to ensure I would be home to let in the tech. At 5:17 still no one, I called A & E to inquire and was told that the tech was running late and would be to my home within the next 25 to 45 minutes. 7:29 and still no one. I called A&E back and now the person I spoke to seems to not even be... Read more

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  • Aug 19
  • Repairs
  • Jacksonville, Florida
  • Refrigerator Repair
  • 28

LG refrigerator repair. $95.00 dollars for estimate plus $139.00 labor for 10 minutes of work. They then charged $67.00 for a $20.00 part. Good work if you can get it. The web site says there is no estimate charge if you okay the repair, but they refused to honor this and said i miss understood the meaning of 'no extra charge'. Ask what the labor rate is before you hire anyone. As a part of... Read more

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  • Aug 14
  • Repairs
  • Louisville, Kentucky
  • Broken Fridge Repair
  • 2
  • 2
  • 54

A & E sears is a ripoff company the Technician Dale # 597948 called us in the am and asked if we had the money yes it didn't sound right but are you coming to fix the fridge he said yes all he did was open the door and said since there is no serial number he cant do anything he didn't even try to see what was wrong even is it didn't have a serial number he could have tried to tell us what... Read more

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  • Aug 10
  • Appliances and Electronics
  • Navarre, Florida
  • Broken Fridge
  • 2
  • 2
  • 26

been without a fridge for one month teck keeps changing times he will be out to fix while no one is home,,,,,..... had parts at my house to fix for two weeks,,, we schedule time to fix and they change the time and day without telling up wtf they really suck .they have ordered parts that was not needed then said it might be compresser has been .. shiped to house been here for two weeks still... Read more

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  • Aug 09
  • Repairs
  • Newnan, Georgia
  • Dryer Repair Appointment
  • 66

I am a 52 year old reasonable, level-headed, calm woman and Sears and a&e factory service have me sitting here actually crying over a dryer repair appointment! What a zoo! Just stay clear of them. No more business from my family! This is the third day that we have tried to have someone come out to service our dryer that we bought from Sears. Yesterday, I was told to call this morning to find... Read more

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  • Aug 05
  • Repairs
  • Fridge Repair
  • 55

My GE Monogram built in frig went out. Thought it was still under warranty so I called GE. They gave me AE Factory Service for repairs. Well it has been 12 days later and supposedly they are coming out today. Did not tell me on first service call that ordered parts come to the home. If I had known, I would have discussed sending it to an alternate address as we do not get mail delivered at our... Read more

Was this review helpful? 1 0

DO NOT EVER EVER EVER USE A&E Factory Service!!!! They are the WORST! I am too upset to type all of my complaints! DO NOT EVER USE! Take my word for it! Add comment

 
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