AE Factory Service Complaints and Reviews

Had an experience with AE Factory Service?   Submit review ›
AE Factory Service
Main address: Customer Relations 78664 Round Rock TX
1-800-905-9505, , http://www.aefactoryservice.com/csform/csform_c.php
  • 1,057+10 mobile complaints
  • $370K claimed losses
  • $350 average
Had an experience with AE Factory Service?
Submit review › Submit review ›

  • 6 hours ago
  • Repairs
  • Eloy, Arizona
  • Lg Refrigerator Lfx28979St
  • 4

Technician was rude, with an attitude before he started the job,he indicated he was not going to stay late to complete the job and then just said the unit was unrepairable which in most cases would cover his butt. He indicated on the phone to his back office he would not stay late to repair the refrigerator, and then put in a compressor after assuring me the test he ran had indicatied it need a... Read more

Was this review helpful? 0 0

     

  • 2 days ago
  • Repairs
  • Incompetent Specialists
  • 16

ONLY 100 WORDS? SINCE JULY 2014, IT'S A TOSS UP NISI OR A& E. REPAIR SERVICE COMPANIES ARE THERE TO WEAR YOU DOWN WHILE SAMSUNG AND OTHER PRODUCTS REFUSE TO HONOR THEIR WARRANTIES. THEY AND THE BOX STORES WILL NOT DO THE RIGHT THING. I JUST BOUGHT A NEW APPLIANCE AND WILL NEVER BUY FROM A BOX STORE AGAIN! THEY HAVE HOMES TOO, GOOD LUCK TO YOU ALL. KARMA'S A #@!$^# BTW, MY CABINETS AND... Read more

Was this review helpful? 0 0

     

  • Oct 16
  • Repairs
  • Technical Appointment
  • 26

i was asked by friends asked to meet the tech at their home between 10&2 and was advised that i would get a call when he was en route. the tech showed up at 3 (per note left on the door) without calling me. if he called my friend, he did not leave a message for her to call me to go to the house. i called the number provided and it took much repeating myself to say that i was calling on... Read more

Was this review helpful? 0 0

     

  • Oct 14
  • Repairs
  • Houston, Texas
  • Damaged Goods
  • 29

We are a corporate relocation and had quite a bit of damage to our belongings when the company packed all our things, relocated them to our new state, and then moved everything into our new home after a month of being in storage. They sent out an adjuster to take pictures of all the damages and see what could be fixed and what would have to be replaced. Our refrigerator was one of many items... Read more

Was this review helpful? 2 0

     

  • Oct 12
  • Appliances and Electronics
  • Positive Experience
  • 34

I have a service contract with A&E service on my appliances and have always had good service. People need to relize how many brands and types of appliances are out there they can't carry all the parts needed. Also you are not the only person that needs service. I would hope you keep this in mind when you bash a service because you could not get your appliance fixed yesterday. I work in... Read more

Was this review helpful? 2 0

     

  • Oct 09
  • Repairs
  • Samsung Washer Repair
  • 51

I have a samsung washer that I bought from lowes. When it broke I called lowes to repair and they forwarded me to ae service. After tech came out had to order new control panel. Took a week to come back. Opened the box to find someone shipped the wrong part. Ordered part again to ship overnight. Called ae to let them know part was here to send someone out but they said it would be another... Read more

Was this review helpful? 0 0

     

  • Oct 02
  • Repairs
  • Washing Machine Repair
  • 1
  • 1
  • 63

9/9/14 A & E Tech repaired the door of my top loading washing machine. I threw in a load and 7 minutes later the machine began flooding. I did as much as I knew how but called A & E for 2 hours begging for tech help and they could only see me the following week for repair. Called my own plumber by which time the ceiling in the kitchen had fallen down ( washing machine on second floor),... Read more

Was this review helpful? 2 1

     

  • Sep 30
  • Repairs
  • Fridge Repair Appointment
  • 90

I have a GE profile side by side refrigerator been without frig for 1 month .. And w/ 3 kids not fun..... Called to be serviced .. Waited 2 wks ... No luck , service guy didn't know what was wrong ... Had a 2nd tech come out week later .. And it's the compressor .. Order the part wait another 2 wks , have it serviced ... Guy was here for 2 1/2 hrs busted his but, didn't say a word walked out and... Read more

Was this review helpful? 1 0

     

  • Sep 30
  • Repairs
  • Chesapeake, Virginia
  • Range Repair
  • 42

First appointment, diagnose problem and order parts. So far, so good. Second appointment one week later, the technician shows up and discovers that all the parts had not been delivered. Reschedules the the following week. The next visit, the technician indicates that he needs help pulling the range out but can't get anyone to come help him. I offer to help but for liability, he refuses. ... Read more

Was this review helpful? 1 0

     

  • Sep 30
  • Repairs
  • Sebastopol, California
  • Fridge Repair Appointment
  • 62

The gasket on one of the door on my LG refrigerator was tearing so I called for warranty A&E tech comes out and orders parts and makes an appointment for two weeks later between 1-5 to fix. Their customer service calls and changes the appointment for the same day between 10-2. I had to miss my class to wait for them. No one ever shows up, never calls. I call Customer service and the woman... Read more

Was this review helpful? 3 0
 
×
You are reading about AE Factory Service.
Filing a new complaint about
×