1.4
  • Ease of scheduling service1 votes
  • professional repair man1 votes
  • Professional repairman1 votes
  • Poor Customer Service10 votes
  • Disrespectful Attitude9 votes
  • Lack of Integrity8 votes
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  • 1 day ago
  • Repairs
  • Dishwasher
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

I wish I could put this in less then 100 words. I live in Warwood West Virginia and have been trying to get a Samsung dishwasher repaired since just before new years. Bought it for my wife for a Christmas present. It constantly leaks, kicks the door open and cleans the dishes very poorly. I had service on January 7th, the rep twisted the door, and did some other stuff. Made no sense to me, but... Read more

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  • 1 day ago
  • Repairs
  • Hopkinsville, Kentucky
  • Dishwasher
  • 3
  • REVIEW RATING 4/5

My Samsung dishwasher leaks and many times, in the middle of washing the dishes, the door opens on its own, throws water out and often times has to be restarted. I had my first call January 3rd after a 16 day wait for service. The rep messed around with the racks, twisted the door ( I thought he was going to ruin my cabinet). Then he ordered a seal, some electronic part, looked like some kind of... Read more

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  • 1 day ago
  • Employees and Ex-employees
  • Hopkinsville, Kentucky
  • Working Experience
  • 10
  • REVIEW RATING 4/5

I worked for A & E at one time . SO happy I left. This is an every day , multiple times a day story. don't have the part, comes broken or not at all. Remanufactured , almost never new. Also rarely an OEM product but a third party knock off. Your story is the normal , not the unusual. Technicians are untrained. As a technician you almost always walk in on a product you have never seen and 100... Read more

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  • 2 days ago
  • Repairs
  • Bonne Terre, Missouri
  • 1
  • 1
  • 3
  • REVIEW RATING 3/5

Can i just say....be mad at the manufacturers mostly, and understand that the techs have nothing to do with scheduling, if theyre overbooked there isnt much the tech can do about it Read more

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  • Jan 21
  • Repairs
  • Waldorf, Maryland
  • Washer Repair
  • 2
  • 2
  • 30
  • REVIEW RATING 4/5

My washer has been broken for almost a month the parts finally came in and turns out the drum was damaged the tech had to order a new one and scheduled my appt another 2 weeks out to the 27th of January and told me to call if it came in sooner. It came in sooner I called received horrible customer service, rude, not helpful and really didn't care about my problem but that wasn't the worst part... Read more

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  • Jan 20
  • Repairs
  • Katy, Texas
  • Washing Machine Repair
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Samsung sent A & E to our home to repair our washing machine. I waited 1 week for the first appt. The tech said I needed a new drum, motor and clutch but he had to order all of them. We waited 1 week for the same tech to come install them. He said everything was good to go, but not to use the machine for a couple of hours. I ran it later that day and had the same issue. I called and reported... Read more

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  • Jan 11
  • Repairs
  • Monroe, North Carolina
  • Dishwasher
  • 54
  • REVIEW RATING 4/5

Dishwasher won't drain .and went put into wash cycle washer for a bit then clean light comes on. This dishwasher is about 3to 4 yrs. I had no problem getting a appointment . He replaced a part for $362 . I used the dishwasher so after he left.. So I called them back. They told me it would be 10 days before they could come back out. I said fine I'll stop payment on my check... Once you fix it I'll... Read more

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  • Jan 10
  • Repairs
  • Denver, Colorado
  • Ice Maker Repair
  • 40
  • REVIEW RATING 4/5

the first tech replaced parts that did not need to be replaced. the second showed up before the time frame! the next one ordered the part! the fourth installed the part that worked for about a week! the fifth one called and cancelled after I had taken off work to be here and said that they would come on sat between 8 and 12! then he called back and said that it would be between 10 and 2! 2 came... Read more

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Guy was going to be late and instead of reappointment tried to talk out of coming to location Add comment

  • Jan 06
  • Repairs
  • New Fairfield, Connecticut
  • Ice Maker Repair
  • 1
  • 1
  • 41
  • REVIEW RATING 3/5

The first Technician arrived, replaced the ice maker but it didn't work. Second Technician arrived, I thought, he was knowledgeable but the ice maker is still not working. I called again and the Service representative was rude after I explained my issue, not being able to *** work to wait for another Technician and she placed me on hold to wait for a Supervisor for over 15 minute. I called again... Read more

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