Ae Factory Service Complaints and Reviews

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  • Customers like
    • Professional repairman4
    • Worst scheduling logistics2
    • Worst service2
  • Customers don't like
    • Poor customer service29
    • Disrespectful attitude20
    • Lack of integrity19

  • 14 hours ago
  • Repairs
  • Ypsilanti, Michigan
  • Appliance Repair Service
  • 13

Called A&E for a washing machine repair. A&E tech came into my home with Bad Attitude. Very rude. At end of diagnosis, demanded check and my drivers license. I politely asked for his name & invoice number, for my records. He said NO, you'll get it on the invoice. Any WHY would he say that to me ??? That's when I challenged him and said, "You're Not Talking that Way to me, Not in My... Read more

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  • Jul 27
  • Repairs
  • Mabank, Texas
  • Samsung Washer Repair
  • 59
  • REVIEW RATING 5/5
Ae Factory Service - Property Damage by technician error!!
1 of 3

Well let me start by saying I dont think my washing machine is repairable, its just over 2 years old and we shouldn't be having these issues. It began having trouble staying balanced, we had to pull out everything but 5-8 items just to get it to spin fully. The technician came out on June 9th to check it out, had to order parts (transmission and an agitator) and couldn't return until the parts... Read more

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  • Jul 27
  • Repairs
  • Flower Mound, Texas
  • 15
  • REVIEW RATING 3/5

Misdiagnosed the issue and charged me 237.00. Continued to call them with the same problem. Finally sent another tech out and they diagnosed it with a different problem. Ended up replacing the washing machine and told them to come out and get the part that was replaced and refund my money. Registered a complaint on their website and still no resolve - no call back. Their customer service... Read more

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Brand new oven wont pre heat, had an appointment from 1 to 5pm and at about 2 a technician called saying he wont be able to make it until after 7pm. Then he was upset and bothered when I couldn't make that time.extremely unprofessional Add comment

  • Jul 20
  • Repairs
  • Aurora, Colorado
  • Ae Factory Service Appliance Repair
  • 37
  • REVIEW RATING 4/5

We made an appointment on July 6th for our dryer to be looked at, the technician came, ordered 2 parts, and said the earliest he could come back was the 20th. The evening of the 19th both my husband and I received calls from A&E saying we were the technician's 1st stop and they would arrive by 10 am. On the 20th I called A&E at 10:23 to inquire where our technician was. The first person I... Read more

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Worse customer service call center EVER. Company sends out technician who know nothing, if they even bother showing up.. Scheduled appointment. After not showing, received a call that they were running.behind. They never bothered showing up. Then I'm trying I'll need to reschedule 3 WEEKS from today. Horrible. I'm going to attempt to return parts and just buy a new appliance. Add comment

  • Jul 16
  • Repairs
  • Katy, Texas
  • Ae Factory In-Home Repair Service
  • 26
  • REVIEW RATING 4/5

I don't understand how this company is still open. Every time a tech will come out to fix one thing something else will break along with the problem they came out to fix. A&E rebuilt the washer from top to bottom and it still not working properly. They spent a total of $800.00 so far on parts then admitting that can't fix the washer. The service scheduling is always 2 to 3 weeks out who does... Read more

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  • Jul 14
  • Repairs
  • Tampa, Florida
  • Ae Factory Service Dishwasher Repair
  • 52
  • REVIEW RATING 4/5

Called and they sent someone to look at my dishwasher that was not working, there was a $59.00 service call fee. When the guy came and looked at it he told me the problem was I needed a new control panel. Wrote up a quote and wanted to charge me an additional $322.00 The part was $191.00 and the labor was another $131.00 I respectfully inform him that his service were not going to be needed, I... Read more

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  • Jul 11
  • Repairs
  • Carrollton, Texas
  • Ae Factory Service Washing Machine Repair
  • 26
  • REVIEW RATING 4/5

Electronic controls were replaced two years ago and now out again. Three service call requests in two weeks, controls were replaced with refurb items and still does not operate. Now I am without a washer for three weeks and given one more week before they and come to decide what parts are to be ORDERED for one week delivery and another week for service call to install. Service Dept could care... Read more

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  • Jul 10
  • Repairs
  • Miami, Florida
  • Ae Factory Service Dishwasher Repair
  • 23
  • REVIEW RATING 3/5

Had a new dishwasher break down. Called A & E and had them cancel appointments at the last minute saying the parts had not arrived but we had told them numerous times that they had arrived. Different people call you giving different appointment times on different dates. One hand doesn't know what the other is doing. Do not try to do business with them. Save yourselves the aggravation. It is... Read more

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