AE Factory Service Complaints and Reviews

1.5
  • Professional repairman2 votes
  • Ease of scheduling service1 votes
  • Professional repair man1 votes
  • Poor customer service24 votes
  • Disrespectful attitude16 votes
  • Lack of integrity16 votes
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  • 2 days ago
  • Repairs
  • Kitchenaid Refrigerator
  • 9
  • REVIEW RATING 3/5

By far, A&E is the most undependable and untrustworthy appliance repair company in Los Angeles. Good luck with getting someone to show up when they say the will if even at all. Good luck with them correctly ordering new parts. Good luck with rescheduling a service visit because the parts did not show up on time. Good luck when you complain to a call center in another country that tells... Read more

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  • Mar 26
  • Repairs
  • Alexandria, Virginia
  • Whirlpool Dryer
  • 14
  • REVIEW RATING 5/5

My recent experience to get our brand-new, installed two months, dryer’s electronic touch screen replaced -- under warranty – was (I am being as kind as possible) simply horrible. Whirlpool had me call A&E Appliances, which sent a technician after a couple days. Strange but true: He did not physical touch the machine but and said he would order parts – later. Subsequently, I received no... Read more

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  • Mar 25
  • Repairs
  • Colleyville, Texas
  • Oven Repair
  • 21
  • REVIEW RATING 4/5

Don't ever use A&E Factory Service to repair any appliance in your home. November 19th 2014 they came out to fix my oven. I paid 300 dollars for them to replace the digital display that controls the clock and oven with a brand new piece because the one I currently had was no good. Less than a week after they "repaired" my oven with the brand new part, I called and asked if they could send... Read more

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  • Mar 25
  • Repairs
  • Douglasville, Georgia
  • Dishwasher Repair
  • 11
  • REVIEW RATING 4/5

Finally got to use new dishwasher and it will not drain call dealer, dealer said it under warranty call for service A & E FACTORY SERVICE, note tech said receipt are provided electronically. Called A&E technician can't repair. I need a receipt from A&E to give to dealer for replacement. Two days later No receipt called back three days later no receipt call back next day ask to fax... Read more

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  • Mar 24
  • Repairs
  • Berkeley, California
  • Ge Dryer Repair
  • 10
  • REVIEW RATING 4/5

Made online appointment on Sunday for Thursday. Called Tuesday to confirm they got my appt. and they said no record of them getting my online appointment. Said someone could come on Friday. Was home from work Friday for appt. and got a call Technician was sick and that someone would come NEXT Tuesday (which is today). No call from them so I called them and they said no its not today the... Read more

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  • Mar 23
  • Repairs
  • Water Tank Repair
  • 5
  • REVIEW RATING 4/5

Sucks! BIG time!!!!!!!!!!!!!!!!!!!!!!!!!!!! Poor system of service time. The customer service team and tech person do not team up well when I asked them to delay at whatever time. Not need to give *** 100 words as this is suck and ***. time time time time system should be better and board time and not even accepted my request to change time due to emergency. NO respect and had to leave I called... Read more

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  • Mar 19
  • Repairs
  • Winchester, Connecticut
  • Control Panel
  • 24
  • REVIEW RATING 4/5

wall oven not working- visit 1, MAN1, needs new control panel orders panel, get delivered visit 2, MAN2- not the control panel, the inside... orders control panel to be delivered... takes the new control panel and says he will keep in truck and bring on next visit. new item gets delivered. visit 3, MAN1 (again)- where is the control panel? he tries to deal with part MAN2 ordered but it... Read more

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  • Mar 19
  • Repairs
  • Jenn Air Wall Oven
  • 12
  • REVIEW RATING 4/5

techs have no idea what they are doing, one of the techs lied on several occasions about different problems and insisted that he is right- totally worthless time wasters- jennair wall oven- basically brand new- only used 3 or 4 times in the 4 years i have had it- stopped working completely. 5 visits later and it is still not working. the lying tech then tells me he will set up a visit for a... Read more

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  • Mar 16
  • Employees and Ex-employees
  • Godfrey, Illinois
  • Employee Experience
  • 40
  • REVIEW RATING 3/5

I WORKED FOR SEARS SERVICE NOW A&E FACTORY SERVICE FOR OVER 23YRS I AM A GOOD TECH & NICE PERSON, BUT THEY HAVE VERY VERY POOR MANAGEMENT! THATS A UNDERSTATEMENT! THE A&E MANAGERS OF TODAY STLOUIS MO, THINK THAT IF A UNIFORM FITS SOME *** THEY GOTTA TECHNICIAN! THERE ARE SOME GOOD TECHS THERE BUT LESS AS TIME GOES ON, BECAUSE GOOD TECHS KNOW WHAT THERE DOING & TAKE CARE OF THERE... Read more

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  • Mar 14
  • Repairs
  • Norristown, Pennsylvania
  • Washing Machine Repair
  • 39
  • REVIEW RATING 4/5

Contacted A&E to schedule an appointment to fix my Fisher & Paykel washer machine. Service tech arrived when they were supposed to, however, besides the fact that he reeked of smoke, he just asked me what the problem is and said it was the control panel. He did no diagnostics or anything. I had already explained the issue on the phone, so why I had to pay $136 for someone to come out... Read more

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