AE Factory Service Complaints and reviews

AE Factory Service reviews, AE Factory Service complaints, read AE Factory Service reviews, find AE Factory Service reviews, AE Factory Service scam reports
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  • 995 complaints
  • $391,679 claimed losses
  • $394 average
  • 24939 since Jun 09, 2007

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AE Factory Service
Main address: Customer Relations 78664 Round Rock TX
1-800-905-9505, , http://www.aefactoryservice.com/csform/csform_c.php
AE Factory Service reviews, AE Factory Service complaints, read AE Factory Service reviews, find AE Factory Service reviews, AE Factory Service scam reports
  • 995 complaints
  • $391,679 claimed losses
  • $394 average
Had an experience with AE Factory Service?
Submit review ›
995 reviews found
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  • 19 hours ago
  • Savannah, Georgia
  • Technical Service
  • 4

We've been having issues with our Dryer over heating. HH Greg referred us to Whirlpool who called A&E to service or Dryer. The service technician looked at the Dryer and ran it and said the dryer was working fine and that there must be a clog in the vent. He proceeded to charge us for the service saying that Whirlpool does not cover the issue. We paid it by phone not being there to see what... Read more

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  • Apr 14
  • Cleveland, Ohio
  • Fridge Repair
  • 1
  • 3

The worst service I have ever received from a company ever. Over priced, no one knows what they are doing at this company. huge mess I called regarding a 2 year old refrigerator that was not cooling properly. Repairman came out, barely looked at the fridge, did not take anything apart, and decided it needed a new evaporator cover, $400 to repair and i needed to wait two weeks until my parts could... Read more

Was this review helpful? 1 0

  • Apr 11
  • Tech Service
  • 1
  • 7

The first tech came out but didn't have the necessary part even though we were able to give them the error code from the washer. We waited a week for the part, the second tech was an hour late, replaced the part. he left without testing it and the washer still didn't work. The third tech (3 days later) came out 2.5 hours late and couldn't do anything but order another part. I called several... Read more

Was this review helpful? 0 0

  • Apr 10
  • Charleston, West Virginia
  • Hybrid Water Heater
  • 1
  • 5

As soon as the technician arrived he had already decided that he didn't want to replace the parts that GE had sent me. He was being paid to replace the evaporator and filter dryer on my hybrid water heater, but only wanted to replace the sensor. He replaced the sensor and broke the control board while doing it. He called to order a new one and said that it would take 6 days to get it. In the... Read more

Was this review helpful? 1 0

  • Apr 04
  • Richmond, Virginia
  • Diagnostic Visit Fee
  • 2
  • 17

Stay away, stay away, stay away! Call a local service provider and have them service your appliance. We have a Whirlpool washer that was acting up and called the manufacturer which eventually led us to A&E. A technician visited on Thursday, 3/20. He told me it was a common problem but that he didn’t have the part on his truck to make the fix. I had two options at this point: pay for... Read more

Was this review helpful? 1 0

  • Apr 03
  • Unprofessional Technicians
  • 3
  • 15

technicians are clueless and customer service is rude. don't believe just do a search. technicians are clueless and customer service is rude. don't believe just do a search. technicians are clueless and customer service is rude. don't believe just do a search. technicians are clueless and customer service is rude. don't believe just do a search. technicians are clueless and customer service is... Read more

Was this review helpful? 0 0

  • Apr 01
  • Franklin, Tennessee
  • Bad Everything
  • 1
  • 16

Please do yourself a favor and call an independent, local appliance service/repair company. Out of all the service companies that I have worked with over the years (I am age 55) A & E Service has got to be the worst on the planet. I have a Frigidaire refrigerator with a none functioning ice maker, which consists of 3 working parts. To make a long story short, $409, 2 service calls to replace... Read more

Was this review helpful? 1 0

  • Mar 20
  • Samsung Washer Repair
  • 5
  • 24

Samsung Washer Repair Journal Calvin and Lisa Parker 740-994-0474 parkerL218@roadrunner.com Dates Feb 12: 1st visit. Technician looked at washer and ordered parts. Feb 24: 2nd visit. Technician replaced the tub, then had to use a rubber mallet b/c new tub was defective. That evening, upon washer’s first use, the washer was worse than 1st problem. A and E called. Mar 5: Technician scheduled to... Read more

Was this review helpful? 1 0

  • Mar 13
  • San Diego, California
  • Poor Customer Service
  • 1
  • 14

Did not appear for scheduled service appointment and when I called to complain I mysteriously got disconnected. When I called back to talk to a boss I got voicemail instead and left a message requesting a return call. I called back to speak to the boss again and was told Tom us in a meeting but would call me back. My voicemail request for a return call was not honored nor did anyone call me at... Read more

Was this review helpful? 1 0

  • Mar 05
  • Service Contract
  • 7
  • 52
AE Factory Service - Close to criminal negligence by A&E

A&E notes While I have my service contract through Sears it is A&E that gets sent out. The following is about A&E Service. Notes about Sears visit for washer (2/6/14) around noon. The tech listened to the washer for a bit and then asked for a few wet towels. Put the towels in. A few times the machine made the clacking sound. He heard it. I pointed it out to him when the machine would... Read more

Was this review helpful? 2 1
 
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