AE Factory Service Complaints and Reviews

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AE Factory Service
Main address: Customer Relations 78664 Round Rock TX
1-800-905-9505, , http://www.aefactoryservice.com/csform/csform_c.php
  • 1,066+11 mobile complaints
  • $380K claimed losses
  • $348 average
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  • 2 days ago
  • Repairs
  • Gastonia, North Carolina
  • Samsung Dishwasher
  • 8

We had a Samsung dishwasher that worked for the first 7 months and then quit working. Samsung sent out 3 different repairmen with A&E a total of 6 different times. Each time the repairmen were there for a total of 10 minutes and said a part was broken. They never agreed on which part it was. One man came out three different times and said he couldn't find the notes of where he had been there... Read more

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  • Nov 24
  • Repairs
  • Atlanta, Georgia
  • Repair Appointment
  • 7

After waiting a week for a repair man to come to just order the parts. I told them what was broken.. Then followed By some calls, That took a week they no showed for the appointment for repair a week later. More Calls Then reset the appointmen. Then No Showed for that one.I got what I call a no-concerned, Next reset Teck was late by 5 hrs. I called several times. At any rate CUSTOMER... Read more

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  • Nov 17
  • Repairs
  • Sacramento, California
  • Samsung Refrigerator
  • 1
  • 1
  • 24

A & E are scam artists, they can not fix anything but constantly try to schedule more service calls to bill for. I, like other people bought what I thought was a top line refrigerator, only to have it break two weeks after the one year warranty. Samsung only refers you to A&E who in turn refers you back to Samsung. Neither will take action or order parts. I am now without a refrigerator... Read more

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  • Nov 03
  • Repairs
  • Pittsburgh, Pennsylvania
  • Repair Service
  • 59

I was told when I made the appointment it would cost $55. He was on time and assessed it (spending most of the time there figuring out what to charge us, he is probably subcontracted out is my guess). We decided that it wasn't worth it to get it repaired. I would NEVER have kept the appointment if I knew it would cost that much. That is their flat rate according to the customer service... Read more

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  • Nov 02
  • Repairs
  • Samsung Washer
  • 36

The man who was sent to our home was more interested in staying on time with his schedule than fixing our problem with our Samsung washer. He did not believe me when I voiced the problem as the problem did not replicate when he was present. He was vey condesending and did not want to take time for us. It was very frustrating and Samsung is a brand I will not buy again. It was a big circle of poor... Read more

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These people are *** idiots. Arrogant *** in some call center in another country. This company profits off of screwing people and other companies by throwing a bunch of parts on whatever is broken and eventually they will get the right part replaced. Add comment

     

  • Nov 01
  • Repairs
  • New Virginia, Iowa
  • Samsung Washer
  • 1
  • 1
  • 38

I have a samsung washer that quit working after being used 5 times. It took 2 weeks for a tech to come out. Pump was bad and had to order a new one. He said I should install it when it comes or wait another 2 weeks for him to come back. I installed it and it did not fix the problem. I called to try and schedule another appointment and was told I could not. I'm getting *** around by these people... Read more

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  • Oct 31
  • Repairs
  • Tennessee, United States
  • Lg Front Load Washer
  • 1
  • 1
  • 39

Repair guy was supposed to meet someone to unlock my house (washer repair) He spoke with her as she was in route (10 min away). She arrived @ 9:20 finding a note stating he waited until 9:30. He reported to the company he waited until 9:40. She actually passed him on his way out! He didn't call her or anyone else before leaving! She contacted him as she was passing him, he refused to come back!... Read more

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  • Oct 30
  • Repairs
  • Fountain Valley, California
  • Washing Machine Repair
  • 26

Have a ext. warranty so called to repair washer. Tech replaced the pump. When I went to use the washer the next day, I had the same original problem. Had to wait a week for another tech to come out. Tech supposedly repaired but I still have same problem. I contacted A&E to complain about service and that I needed a tech out immediately and was told it would be another 6 days. I am now... Read more

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  • Oct 29
  • Repairs
  • Chantilly, Virginia
  • Whirlpool Washer
  • 2
  • 2
  • 48

My window was 1-5 pm for a washer repair. At 11 AM I phoned A&E just to confirm and I was told the tech anticipates between 2-4 pm based on current calls. At 5:09 I phoned a&e to be told that the tech is running late at last call but will be coming, no time could be provided. At 7PM another call to A&E - this time was told that they didn't know whether a tech would come. When... Read more

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