Submit ›
or
1.4 Based on 134 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Professional repairman 4
    • Professional repair man 4
    • Technician was very nice and personable 3
  • Customers don't like
    • Poor customer service 30
    • Lack of integrity 22
    • Disrespectful attitude 21
Advanced
search
loading...
More Less

WE scheduled a recall repair. We had two days of no show. I tried several times to talk to a Supervisor and was rudely treated and lied to by their team.One story was that the repair person was sick and the repair person called and said his truck was vandalized. So which story is true ? I tried their website and it won't let me write a complaint. This is a horrible company. Their phone team has no manners. This is obviously the culture if their... Read more

Was this review helpful? 0 0

Service man was rude and incompetent. DO NOT USE THIS COMPANY!!!!!!!!!!!! Service guy never opened the dryer, never even knelt to look inside. Was clueless on how to service a Samsung! Never use this company again to service any appliance you have. If they have this type of service person working for them they should not be in business. Service man was rude and incompetent. DO NOT USE THIS COMPANY!!!!!!!!!!!! Service guy never opened the... Read more

Was this review helpful? 1 0

this company is the most inept dishonest company i have ever dealt with. they are unreliable there technicians don't know anything and they bilk you of money. i was told i would get a refund for inadequate work and they went back on their word. I cant believe general electric would use them for anything theyl didn't show up when they were suppose to i had better instincts about what the problem was than there technicians. The only listen... Read more

Was this review helpful? 0 0

Waited 3 weeks on a repairman who arrives and explains to me that my $597 Samsung washing machine will cost $700-1000 to fix. Cheaper to buy a new one... they came out a few months ago to "repair" my Bosch dishwasher and it was an estimate of $600 to repair it. Both visits were $79 each and still had broken appliances when they left not to mention time off work. You should advertise your company as its cheaper to just buy a new one... totally... Read more

Was this review helpful? 0 0

I called GE service on a Tuesday morning, and they arranged an appointment for me for the next day with A&E. After a little experimenting with the oven on my own, i discovered the problem was a bad door switch. I emailed the woman that had made the appointment, and she assured me she had sent the information on to the technician. Technician arrived at a little after 8am. I showed him that the oven wasn't working, then showed him how i could... Read more

Was this review helpful? 0 0

The worst !!!! We have Home Sheild warranty and they use A&E . Our Microwave door needed replacement they sent the door to us the appt was between 10 am and 2 no call nothing I was calling them finally 630 tech shows up and wrong door was ordered . This company has the worst customer service I have ever dealt with and please stop with your an American Company when everyone in customer service is foreign. Not a coincidence that every time I... Read more

Was this review helpful? 0 0

I called Sears to check the problem with water coming from lower corner of my refrigerator. They sent in A & E Service which I understand that Sear's owns according to the tech that came to my home. He was supposed to arrive between noon and 2 PM, he called at 11 AM and said it would be closer to 2 PM. He arrived after 4 PM. He took the kick plate from bottom of refrigerator and pulled the hose apart and put it back together. Said it was... Read more

Was this review helpful? 0 1

My first scheduled was canceled by A&E because the tech had called in sick . OK fine, where is the replacement tech I asked? "We don't have one", they told me. We will have to reschedule (to force me to ruin another day of waiting). Ok. So I rescheduled. Two weeks later. That day I get a text while I am eating breakfast waiting for the tech. "I'm here and not getting a response" Mind you I am sitting 10 feet away from my door. No knock, No... Read more

Was this review helpful? 0 0

1.I had a technician threaten my dogs. i told him my dogs were friendly and he had nothing to worry about, but i would go put them aside. he side " If i get out of this truck, i will kill them first then we can have a converation" I told him to get the *** off this property, and a few other choice things. I rescheduled and complained. the next guy was an *** but in a different way. the third time the dryer broke, they did not show up for appt... Read more

Was this review helpful? 0 0

the guy shows up and can't find the model number on the front of the machine and refused to do the work and didn't want to bother with looking for it on the back of the machine so I had to pull it outside by myself when he knew he would have to get to back of it anyway to check the engine and when I complained to him about it it refused to do the work he came and wanted to do just the bare minimal and got mad when I required him to do... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Ae Factory Service.
Filing a new complaint about
×