We just had a guy come in at 8:30 AM - he called at 7:58 AM to say he was on his way be here in 30 minutes, he checked out the fridge ice maker- a Lowes purchase- he diagnosed it in a few minutes, then took the ice maker out and replaced it with a new one and was...Read more
This firm rec'd by G E for our refrigerator. Refrigerator was freezing vegetables, but otherwise OK. Serviceman from A & E shows, says we need new sensors orders parts, takes $300 and leaves. Next day I notice the refrigerator is getting warmer as well as the freezer....Read more
Samsung called me to ask about my availability to have my Samsung recall issue repaired, and we set a date and time and I was informed of the repair companys name AE Factory Service . I received a call from A&E Factory Service the day before my pre-scheduled...Read more
Ae Factory Service Refrigerator Repair Review
by anonymous #926522
Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!
AE Factory In-Home Repair Service Review
by anonymous #911006
absolutely THE WORST!!! Third service call today on a Sears dryer and now they tell me they can't fix it for another 2 weeks. will never buy another appliance from Sears ... NEVER AGAIN!!!
Ae Factory Service Customer Care Review
by anonymous #861422
RUDE AND COMPLETELY DISRESPECTFUL! DON'T EVER GO TO THEM!THEM
Ae Factory Service Repair Review
by anonymous #801565
Had a rep show up today to repair a fridge. Was very nice and professional individual. He worked for less than half a hour. Needed no parts to do the repair. He then entered into his system what he did. Our bill was almost $300.00. I called the phone number to ask the rate for that repair and they stated $150.00. The service tech was embarrassed to even present the bill to us.
A & E have been on 8 time to fix my refrigerator. We bought it $650 on sale from $1,100. So far in repair cost under warranty they have spend $2,700. In there own warranty paper work they state if the product is deemed serviceable the will replace it up to $1500. They...Read more
Just FYI, if you ever have warranty work done on whirlpool appliances do not under any circumstance let them send A&E Factory service technicians to do the job ! Very unprofessional, and doesn't stock parts on truck! So after waiting 4 days for first app. They say they...Read more
I BOUGHT A DISHWASHER THRU LOWES AND PURCHASED THE 5 YEAR WARRANTY PLAN. AFTER A&E WAS CALLED IT TOOK THEM 15 DAYS TO COME OUT. THE REPAIR MAN DIDN'T KNOW HOW TO FIX IT WHEN WE CALLED FOR THEM TO COME BACK OUT THEY WANTED US T WAIT ANOTHER 15 DAYS BECAUSE THEY ARE NOT...Read more
I am a consumer like you and if you know what's good for you, you will rum the other way as quickly as possible! They will take your money for service calls even when they can't fix your appliance causing you to make other service calls to more capable companies to do...Read more
A&E Factory Service failed to show up for an appointment. The company left multiple emails, text, and phone calls that they would arrive on 2 different days during a 4-hour window both days. They never arrived either day and never called. I called at 5:12 pm to inquire...Read more
WE scheduled a recall repair. We had two days of no show. I tried several times to talk to a Supervisor and was rudely treated and lied to by their team.One story was that the repair person was sick and the repair person called and said his truck was vandalized. So...Read more
Service man was rude and incompetent. DO NOT USE THIS COMPANY!!!!!!!!!!!! Service guy never opened the dryer, never even knelt to look inside. Was clueless on how to service a Samsung! Never use this company again to service any appliance you have. If they have...Read more