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Been waiting for parts for 3 weeks, then they come and fix it and the washer breaks on the first load and they can't come back for 2 weeks. The phone person is a robot , can't talk to anyone. really sucks. They don't have any slack in their schedule to fix their...
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1.5
I liked
  • Professional repair man
I didn't like
  • How long to get service
  • Lack of customer service
#1132266
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Don’t hire this company! I had to hire them because I bought an LG refrigerator that needed repair, under warranty, and there were no other “authorized” service companies in my area. (Another review). So, they came out to diagnose the problem, and ordered the parts for...
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1.0
I didn't like
  • Dishonest customer service
#1115737
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We Purchased a washer and dryer @ Lowes in 2013 and added a service plan thru AE Factory Service. We called for a repair two weeks ago, and they sent a service man out a couple of days later. This was acceptable and I was impressed. The service man said the we needed...
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I didn't like
  • Very bad
#1109285
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Ae Factory Service - Four months, four techs, Kenmore refrigerator still not cool

Ae Factory Service
#1147798
1.0
Details
All the techs know how to do is replace parts. There is a leak, they can't find it. Have no showed twice, did not call. Made two appointments for me then called and said they made error in appts. This has been going on since Sept. Called tonight and they told me they didnt work on sealed systems. I ask why they sent 4 different techs if they dont work on sealed systems.
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Ae Factory Service - Worst company ever

Ae Factory Service
#1099209
1.0
Details
After 5 times being scheduled for repair work,and not getting work done, I have wasted 20 plus hours of my time waiting on these people to show up DON'T WASTE YOUR MONEY on this. What a joke this company is.
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Ae Factory Service Washing Machine Repair Review

Ae Factory Service
#1039492
1.0
Details
They cancelled my appointment without telling me. Couldnt get washer fixed for 1 month. Never would i use this company but it was the extended warranty that uses them. Not worth the money.
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Ae Factory Service Refrigerator Repair Review

Ae Factory Service
#926522
1.1
Details
Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!
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YEP! That's the standard A&E approach but mine is even worse. Bought a Refrigerator from HH Gregg. Unit goes out of course right after HH Gregg goes out of business. A&E has taken over all of Greggs warranty work. Finally, get an appointments set with A&E 3 weeks...
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Anonymous
Anonymous

They are owned by sears good luck the service is terrible. Rochester NY

I didn't like
  • Customer service
#1088023
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When we called on a Friday to get Saturday service they told us that they could not do our brand of washing machine on Saturday but could send someone out to do it on Tuesday. They made an appointment for Tue. My wife stayed home from work all day and when he showed up...
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1.0
#1076494
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Bought a General Electric Washer Dryer combo from Lowe's. Dryer making a terrible noise, called them. Sent out tech from A&E. Spent to much time talking finally finds the problem no parts on truck to fix it has to order parts week one. Parts come to my house not to...
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#1071258
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On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part. There has only been a series of problems since then getting the tech back to my home to complete the repairs. On multiple occasions they have put me on the...
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1.2
I didn't like
  • Phone bank in the phillipines is of no help
#1045288
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My treadmill broke in December, 2016, I called for an appointment, but could not get one until January 10, 2017. I would be on vacation at that time, so they told me to call when I got home. I got home February 15, 2017. I called and they asked me what was wrong. I...
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#1032897
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I own a Samsung front load washer. ON my first repair visit A&E came out and because there was no "code" on the machine the technician could not figure out what was wrong with the machine (what happened to real repair-people). Well it's no spinning, the water is not...
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#1028165
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Contact Ae Factory Service

Mailing Address:
A & E Factory Service
Customer Relations 1300 Louis Henna Blvd.
Round Rock, TX 78664
Phone:
(800) 905-9505
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We just had a guy come in at 8:30 AM - he called at 7:58 AM to say he was on his way be here in 30 minutes, he checked out the fridge ice maker- a Lowes purchase- he diagnosed it in a few minutes, then took the ice maker out and replaced it with a new one and was...
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Anonymous
Carrie

The call center has zero repect for the consumer on the other line. I asked to speak with a manager and the manager proceeded to make their mistake mine. If my dryer ever br...

4.5
I liked
  • As i wrote- great repairman
#1012720
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