filters
state:
Show
city:
Show
category:
Show
product:
Show
On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part. There has only been a series of problems since then getting the tech back to my home to complete the repairs. On multiple occasions they have put me on the...
Read more
1.2
I didn't like
  • Phone bank in the phillipines is of no help
#1045288
Reply to reviews
My treadmill broke in December, 2016, I called for an appointment, but could not get one until January 10, 2017. I would be on vacation at that time, so they told me to call when I got home. I got home February 15, 2017. I called and they asked me what was wrong. I...
Read more
#1032897
Reply to reviews
I own a Samsung front load washer. ON my first repair visit A&E came out and because there was no "code" on the machine the technician could not figure out what was wrong with the machine (what happened to real repair-people). Well it's no spinning, the water is not...
Read more
#1028165
Reply to reviews

Ae Factory Service Washing Machine Repair Review

Ae Factory Service
#1039492
1.0
They cancelled my appointment without telling me. Couldnt get washer fixed for 1 month. Never would i use this company but it was the extended warranty that uses them. Not worth the money.
Comment Be the first to start a discussion
Show

Ae Factory Service Refrigerator Repair Review

Ae Factory Service
#926522
1.1
Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!
Comment Be the first to start a discussion
Show

AE Factory In-Home Repair Service Review

Ae Factory Service
#911006
absolutely THE WORST!!! Third service call today on a Sears dryer and now they tell me they can't fix it for another 2 weeks. will never buy another appliance from Sears ... NEVER AGAIN!!!
Comment Be the first to start a discussion
Show

Ae Factory Service Customer Care Review

Ae Factory Service
#861422
RUDE AND COMPLETELY DISRESPECTFUL! DON'T EVER GO TO THEM!THEM
Comment Be the first to start a discussion
Show
We just had a guy come in at 8:30 AM - he called at 7:58 AM to say he was on his way be here in 30 minutes, he checked out the fridge ice maker- a Lowes purchase- he diagnosed it in a few minutes, then took the ice maker out and replaced it with a new one and was...
Read more
Anonymous
Carrie

The call center has zero repect for the consumer on the other line. I asked to speak with a manager and the manager proceeded to make their mistake mine. If my dryer ever br...

4.5
I liked
  • As i wrote- great repairman
#1012720
Reply to reviews
This firm rec'd by G E for our refrigerator. Refrigerator was freezing vegetables, but otherwise OK. Serviceman from A & E shows, says we need new sensors orders parts, takes $300 and leaves. Next day I notice the refrigerator is getting warmer as well as the freezer....
Read more
Anonymous
Anonymous

The review is for A & E Factory Service, not MagicJack. The problem was for equipment, specifically refrigerators, not telecommunications

#1007618
Reply to reviews
Samsung called me to ask about my availability to have my Samsung recall issue repaired, and we set a date and time and I was informed of the repair companys name AE Factory Service . I received a call from A&E Factory Service the day before my pre-scheduled...
Read more
1.3
I didn't like
  • False scheduling copmmitments
  • Unprofessional repairman
  • False scheduling
#1007531
Reply to reviews
A & E have been on 8 time to fix my refrigerator. We bought it $650 on sale from $1,100. So far in repair cost under warranty they have spend $2,700. In there own warranty paper work they state if the product is deemed serviceable the will replace it up to $1500. They...
Read more
1.6
I didn't like
  • Everthing
#1003091
Reply to reviews
Just FYI, if you ever have warranty work done on whirlpool appliances do not under any circumstance let them send A&E Factory service technicians to do the job ! Very unprofessional, and doesn't stock parts on truck! So after waiting 4 days for first app. They say they...
Read more
1.0
#996658
Reply to reviews
I BOUGHT A DISHWASHER THRU LOWES AND PURCHASED THE 5 YEAR WARRANTY PLAN. AFTER A&E WAS CALLED IT TOOK THEM 15 DAYS TO COME OUT. THE REPAIR MAN DIDN'T KNOW HOW TO FIX IT WHEN WE CALLED FOR THEM TO COME BACK OUT THEY WANTED US T WAIT ANOTHER 15 DAYS BECAUSE THEY ARE NOT...
Read more
1.0
I didn't like
  • Waited 18 days first time then another 18 when you couldnt fix
#990130
Reply to reviews
I am a consumer like you and if you know what's good for you, you will rum the other way as quickly as possible! They will take your money for service calls even when they can't fix your appliance causing you to make other service calls to more capable companies to do...
Read more
1.0
I liked
  • Techs are friendly
I didn't like
  • Quality of thier work
  • Excessive charge
#985935
Reply to reviews