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1.4 Based on 125 reviews
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  • Customers like
    • Professional repairman 4
    • Professional repair man 4
    • Technician was very nice and personable 3
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    • Poor customer service 30
    • Disrespectful attitude 21
    • Lack of integrity 21
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Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!

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After working for this company for 5 months I knew it was time to QUIT. I was not supplied the tools to complete the jobs and when I used their Credit card to buy parts to ensure a Professional repair, I was chastised and reprimanded. Try to get a printer, my immediate supervisor was basically a nice guy and tried, it is the upper management that requires the unsustainable and unobtainable schedule. Sears is going under and the management is... Read more

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A guy working for A&E factory service parked his van, and looking at his phone while walking, didnt see that I had stopped my car to avoid hitting him. He looked up at me and said *** YOU ***. Read more

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absolutely THE WORST!!! Third service call today on a Sears dryer and now they tell me they can't fix it for another 2 weeks. will never buy another appliance from Sears ... NEVER AGAIN!!!

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I spent over $800 on my GE refrigerator based on their erroneous diagnosis and ineptitude. They would not grant me a refund. They only offered to go re-inspect, but I will never allow them inside my house again. When I disputed my payments with American Express they weaseled they way out based on lies and misrepresentations. DO NOT TRUST THEIR SERVICE OR GUARANTEES! To make matters worse they kept me waiting one full day and their technician... Read more

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I recently had a repair made for a "high temperature' reading in both sections. #1 - needed cleaning and defrost behind Freezer door - replaced sensor #2 - replaced computer board #3 - re-defrosted behind Freezer door - replaced replaced sensor - replaced separate part on defrost unit - replaced Fan - verified heater element OK Now, 4 days later the Refrigerator temp is rising; there is frost on the ice chute in the Freezer door. Can none of... Read more

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After showing up one hour after the latest specified time 8:30am to 12:30pm, Dan H. the technician at aefactoryservice.com did not repair my ice maker. He was unprofessional, smelled of smoke and through a paper towel on the floor of my kitchen upon his exit. He walked out of my home without my escort through my dining room and without telling me he was leaving. Dan spoke with Bill P. also of aefactoryservice.com on speaker phone providing... Read more

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8/4/16 Katy, TX. I have a side-by-side Kenmore refrigerator. The water dispenser tube has broken. Sears would not tell me how much approximately it would cost to fix. Only that Sear can send a technician out to appraise, and this will cost $104.00.... Something that looks so simple to fix, thinking that the $104 would come off of the cost of the repair. When the technician arrived and inspected the refrigerator he said that it would cost a... Read more

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This company is a joke. I work for a service department who uses A&E for our out of office customers. I will use a thousand independent contractors before I ever use A&E again. Every time I call with a complaint, I'm met with resistance. They don't care about fixing things, they don't care about the customer, and their "escalation" department is just as useless as the rest of the company. Not one time have I seen a favorable result come out of... Read more

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Out of Warranty. DON’T call A&E or Any Repair Group!!! Had a problem with our refrigerator. Made an appointment online with A&E/Sears. Understood the $105 trip charge if I didn't want to make the repair after diagnosed or that it would be applied to the quoted service charge. That all sounds proper until what's really going on is on the *** of being a well thought out pricing scam. At the time you make the appointment, you provide the make and... Read more

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