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YEP! That's the standard A&E approach but mine is even worse. Bought a Refrigerator from HH Gregg. Unit goes out of course right after HH Gregg goes out of business. A&E has taken over all of Greggs warranty work. Finally, get an appointments set with A&E 3 weeks...
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I didn't like
  • Customer service
#1088023
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When we called on a Friday to get Saturday service they told us that they could not do our brand of washing machine on Saturday but could send someone out to do it on Tuesday. They made an appointment for Tue. My wife stayed home from work all day and when he showed up...
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1.0
#1076494
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Bought a General Electric Washer Dryer combo from Lowe's. Dryer making a terrible noise, called them. Sent out tech from A&E. Spent to much time talking finally finds the problem no parts on truck to fix it has to order parts week one. Parts come to my house not to...
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#1071258
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Ae Factory Service Washing Machine Repair Review

Ae Factory Service
#1039492
1.0
They cancelled my appointment without telling me. Couldnt get washer fixed for 1 month. Never would i use this company but it was the extended warranty that uses them. Not worth the money.
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Ae Factory Service Refrigerator Repair Review

Ae Factory Service
#926522
1.1
Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!
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AE Factory In-Home Repair Service Review

Ae Factory Service
#911006
absolutely THE WORST!!! Third service call today on a Sears dryer and now they tell me they can't fix it for another 2 weeks. will never buy another appliance from Sears ... NEVER AGAIN!!!
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Ae Factory Service Customer Care Review

Ae Factory Service
#861422
RUDE AND COMPLETELY DISRESPECTFUL! DON'T EVER GO TO THEM!THEM
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On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part. There has only been a series of problems since then getting the tech back to my home to complete the repairs. On multiple occasions they have put me on the...
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1.2
I didn't like
  • Phone bank in the phillipines is of no help
#1045288
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My treadmill broke in December, 2016, I called for an appointment, but could not get one until January 10, 2017. I would be on vacation at that time, so they told me to call when I got home. I got home February 15, 2017. I called and they asked me what was wrong. I...
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#1032897
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I own a Samsung front load washer. ON my first repair visit A&E came out and because there was no "code" on the machine the technician could not figure out what was wrong with the machine (what happened to real repair-people). Well it's no spinning, the water is not...
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#1028165
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We just had a guy come in at 8:30 AM - he called at 7:58 AM to say he was on his way be here in 30 minutes, he checked out the fridge ice maker- a Lowes purchase- he diagnosed it in a few minutes, then took the ice maker out and replaced it with a new one and was...
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Anonymous
Carrie

The call center has zero repect for the consumer on the other line. I asked to speak with a manager and the manager proceeded to make their mistake mine. If my dryer ever br...

4.5
I liked
  • As i wrote- great repairman
#1012720
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This firm rec'd by G E for our refrigerator. Refrigerator was freezing vegetables, but otherwise OK. Serviceman from A & E shows, says we need new sensors orders parts, takes $300 and leaves. Next day I notice the refrigerator is getting warmer as well as the freezer....
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Anonymous
Anonymous

The review is for A & E Factory Service, not MagicJack. The problem was for equipment, specifically refrigerators, not telecommunications

#1007618
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Samsung called me to ask about my availability to have my Samsung recall issue repaired, and we set a date and time and I was informed of the repair companys name AE Factory Service . I received a call from A&E Factory Service the day before my pre-scheduled...
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1.3
I didn't like
  • Unprofessional repairman
  • False scheduling copmmitments
  • False scheduling
#1007531
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A & E have been on 8 time to fix my refrigerator. We bought it $650 on sale from $1,100. So far in repair cost under warranty they have spend $2,700. In there own warranty paper work they state if the product is deemed serviceable the will replace it up to $1500. They...
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1.6
I didn't like
  • Everthing
#1003091
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