NO accountability!!!! Sears uses this company as a repair subsidy & admit they have no control over what they do!
This repair company too over 7 weeks to fix an issue! This was after waiting 3 weeks for parts, then someone supposedly fixing the matter... it only took 4 loads to really break this time! Then I get a another diagnosis & a statement from their tech that the first diagnosis was wrong!
My wife stays home from work for the corrective fix (3rd visit to my house) and they NEVER CALL or show up! The next day I'm suppose to stay home again... Then when I ask for a supervisor & the names of the individuals who messed up my repair for 7 weeks I'm told NO.. The mgr will handle it.
I was NOT given tech #'s so that EVERYONE can be included in my certified mailed letter to Sears Higher up & A& E higher up! I rather buy all new appliances before I let these crooks in my house again!
Monetary Loss: $238.