My complaint is regarding the incompetence of A&E Factory Service. The first appointment was cancelled. The second appointment the tech. never even looked at my Jenn-Air Range, he said he knew what was wrong & ordered some parts. When the parts arrived I called to schedule the next appointment the tech. showed up and actually took the stove apart. Instead of following procedure using a plastic mat on the floor he pulled the stove out on my brand new bamboo floor creating a 12 inch gash in the floor. He then determined that the wrong parts had been sent.
On two more occasions the wrong parts were sent. The 4th time they sent parts, yes wrong again! I finally asked the tech. what parts they were looking for. It turns out that it was a 50 cent indicator light that doesn't have a part # so they have to send the whole $150 burner, which was the wrong part. Yes I began scratching my head frustrated and confused. I then asked if they had determined what caused the indicator light to fail. The reason I called in the first place was because there was a spark under the flat top. Could it be a faulty wire?
Yes none of the wrong parts were needed! A 5 cent high heat wire connector was the only part needed to repair the stove.
It has been 2 months & countless hours on the phone, no progress has been made for repairing the floor. I am waiting for a Tech. Manager named Mike Lennox to make a decision.
I am at my wits end with this company !
Product or Service Mentioned: Ae Factory Service Repair.