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It has been four weeks since I requested service and A&E has yet to fix my unit. A&E Factory Service has scheduled 3 different dates for repair for my Whirlpool washer/dryer stack unit.

The first two times the technician was unable to fix because they needed a part. Yesterday I had a scheduled appointment. No repair technician ever showed after a manager assured me that someone would be there. How do they stay in business??

I am disgusted with the process and scheduling...not to mention that I do not want to take another vacation day (three so far) to POSSIBLY meet a repairman. WHAT A JOKE!!!!!!!!

Product or Service Mentioned: Ae Factory Service Repair.

Company wrote 0 public responses to the review from Apr 28, 2011.
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WP2008
#280545

Have you contacted Whirlpool directly regarding this matter? Whirlpool's phone number is (800)253-1301.

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