Specialized Samsung frig unit (due to unusual size) damaged in transit to Lowe's; after 3 months of dickering with Samsung, Samsung finally authorized A&E to replace freezer door at the Lowe's store in late January 2011. Tech came, ordered parts and disappeared.
Parts ordered then supposedly lost in transit; after a month goes by, parts are reordered and tech provides his cell number to Lowe's for speedy installation in early March. Again, weeks go by. Install finally happens at END of March and tech fails to install door seal and shelf bracket. Lowe's has called four locations within A&E and when I (as the ultimate customer) call them and their escalation center, they refuse to talk with me, saying they have hundreds of repair orders for that store (a blatant lie)-- they just don't want to be bothered.
Also, they CANNOT give out the corporate phone number-- I guess corporate does not want to hear from "satisfied" customers!! And when I call the escalation center, they answer "Sears"!
What a bunch of incompetence! It's now mid-April and these guys have invoiced Lowe's for all the parts, some of which have yet to appear or to be installed.
Flee for the hills when they are involved, or ask for a different repair company.
Monetary Loss: $350.