I work as a dispatcher for a service company. We don't sell appliance but we do fix them and have service agreements.
We purchased a washer for a customer with replacement coverage from Sears. 12/2011. Worked fine customer called in February water leaking out of bottom of washer. Called Sear set up appointment.
A&E Service No show no call. Called them again 8-12pm showed up after 1 tentant left for work at 12:30. 3rd appointment no call no show. 4th appointment called me not the tentant and tech hung up before I could call tennant to let him in to gated community and tentant was home wating for them called A&E and they refused to send tech back!
Had to set-up a 5th appointment. 5 Appointments in one month and they still have not looked at the machine!! If I ran my dispatch they way they do. I would be fired!
VERY POOR CUSTOMER SERVICE!!
No help from the people on the phone except to reset appointment. I personally would never use this company for myself much less for my customers!!