Product: Ae Factory Service Customer Care Clear all filters (0 of 44 reviews match)
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Ae Factory Service - Unprofessional jerks

A fan was ordered on Oct. 30 , 2018 for my aunts 3 year old GE refridgerator. The part was paid for that day. AS of today, Dec. 1, 2018, no one can tell us when they will locate the part. Everyone I spoke to spoke in broken English and was not able to help me, even the supervisor. We will never buy another GE product or deal with A&E again.
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Ae Factory Service Customer Care
#1412432
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Middle Glass spontaneously shattered in stove. Service guy was great. He came out and accessed said he would order glass should be here in 2-3 days. Called on the 5 Day to see what the status of the Glass was. I was transferred 2 times to Parts and then back to...
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Ae Factory Service Customer Care
#1334059
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We had a refrigerator stop working. Went through the store we bought it from and somehow ended up with a number to A&E. We were set up with an appointment, 2 weeks out! I kept getting a recorded message on the phone to call to reschedule appoint. I called, they were...
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Ae Factory Service Customer Care
#1306011
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This company is subcontracted by lowes to do repairs on appliances so I did not choose then myself. They were uncommunicative, rude, very unprofessional and patronizing. They gave us a very large window telling us they would call with a smaller window on the day of...
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Ae Factory Service Customer Care
#1231623
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I have had Sears service contracts for all of our appliances since 1979. I have been a loyal Sears appliance customer for all of our appliance needs for not only our home, but for our grown children's homes. NO MORE! A & E Factory Service, which is now the outsourced...
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Anonymous
Anonymous

Same thing happening to me here in Massachusetts I’ve been waiting 2 1/2 months for a part to my refrigerator. I was informed that they can’t find the part.. ok Monday I will ...

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Ae Factory Service Customer Care
#1219462
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On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part.There has only been a series of problems since then getting the tech back to my home to complete the repairs. On multiple occasions they have put me on the...
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1.2
Product
Ae Factory Service Customer Care
I didn't like
  • Phone bank in the phillipines is of no help
#1045288
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Samsung called me to ask about my availability to have my Samsung recall issue repaired, and we set a date and time and I was informed of the repair companys name AE Factory Service . I received a call from A&E Factory Service the day before my pre-scheduled...
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1.3
Product
Ae Factory Service Customer Care
I didn't like
  • False scheduling copmmitments
  • Unprofessional repairman
  • False scheduling
#1007531
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A&E Factory Service failed to show up for an appointment.The company left multiple emails, text, and phone calls that they would arrive on 2 different days during a 4-hour window both days. They never arrived either day and never called. I called at 5:12 pm to inquire...
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1.0
Product
Ae Factory Service Customer Care
I didn't like
  • Failure to show and very poor customer service
#984710
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WE scheduled a recall repair. We had two days of no show. I tried several times to talk to a Supervisor and was rudely treated and lied to by their team.One story was that the repair person was sick and the repair person called and said his truck was vandalized. So...
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1.0
Product
Ae Factory Service Customer Care
#959575
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1.I had a technician threaten my dogs. i told him my dogs were friendly and he had nothing to worry about, but i would go put them aside. he side " If i get out of this truck, i will kill them first then we can have a converation" I told him to get the *** off this...
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1.0
Product
Ae Factory Service Customer Care
I didn't like
  • Customer service and attitude with customers
#932237
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