Manufacturer: Ae Factory Service Category: Customer Care Clear all filters (38 of 38 reviews match)
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On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part.There has only been a series of problems since then getting the tech back to my home to complete the repairs. On multiple occasions they have put me on the...
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1.2
Product
Ae Factory Service Customer Care
I didn't like
  • Phone bank in the phillipines is of no help
#1045288
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Samsung called me to ask about my availability to have my Samsung recall issue repaired, and we set a date and time and I was informed of the repair companys name AE Factory Service . I received a call from A&E Factory Service the day before my pre-scheduled...
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1.3
Product
Ae Factory Service Customer Care
I didn't like
  • False scheduling copmmitments
  • Unprofessional repairman
  • False scheduling
#1007531
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A&E Factory Service failed to show up for an appointment.The company left multiple emails, text, and phone calls that they would arrive on 2 different days during a 4-hour window both days. They never arrived either day and never called. I called at 5:12 pm to inquire...
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1.0
Product
Ae Factory Service Customer Care
I didn't like
  • Failure to show and very poor customer service
#984710
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Ae Factory Service Customer Care Review

#861422
RUDE AND COMPLETELY DISRESPECTFUL! DON'T EVER GO TO THEM!THEM
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1.I had a technician threaten my dogs. i told him my dogs were friendly and he had nothing to worry about, but i would go put them aside. he side " If i get out of this truck, i will kill them first then we can have a converation" I told him to get the *** off this...
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1.0
Product
Ae Factory Service Customer Care
I didn't like
  • Customer service and attitude with customers
#932237
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This company is a joke.I work for a service department who uses A&E for our out of office customers. I will use a thousand independent contractors before I ever use A&E again. Every time I call with a complaint, I'm met with resistance. They don't care about fixing...
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Product
Ae Factory Service Customer Care
#894003
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Ae Factory Service - Property Damage by technician error!!
Ae Factory Service - Property Damage by technician error!!
Ae Factory Service - Property Damage by technician error!!
Well let me start by saying I dont think my washing machine is repairable, its just over 2 years old and we shouldn't be having these issues. It began having trouble staying balanced, we had to pull out everything but 5-8 items just to get it to spin fully. The...
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Product
Ae Factory Service Customer Care
I liked
  • Technician was very nice and personable
I didn't like
  • Technician caused property damage
#673007
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My washer has been broken for almost a month the parts finally came in and turns out the drum was damaged the tech had to order a new one and scheduled my appt another 2 weeks out to the 27th of January and told me to call if it came in sooner. It came in sooner I...
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Anonymous
Thomas

I worked for A & E at one time . SO happy I left. This is an every day , multiple times a day story. don't have the part, comes broken or not at all. Remanufactured , almo...

Anonymous
Sal

IF it came in damaged blame ups, tech did make the attempt ...geez

1.0
Product
Ae Factory Service Customer Care
#585126
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I was told that the company would be coming at a specific time and would call ahead to confirm the appointment. My neighbor had my key as I had to step out for a childs doctors appointment that morning that would overlap for a small portion of my large window of time...
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Product
Ae Factory Service Customer Care
#576284
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Ae Factory service repair guy came out , our home warranty called this company to look at our fridge , the guy was rude , hostile , and never fixed anything . Than tried to charge me when my home warranty had it taken care off . Than I call to complain and I get a...
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Product
Ae Factory Service Customer Care
#484929
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I had a scheduled appointment for an A&E Factory repairperson to arrive between 1pm to 5pm on 11/15/13. I took an afternoon off from work without pay to be at my home. Shortly after 5pm, I called 1-800-905-9505 to get an ETA. Was told that he's delayed and it'd...
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AE Service
AE Service

Anonymous, We thank you for taking the time to let us know about this situation. Please accept our sincerest apologies for the manner in which your repair has been handle...

Product
Ae Factory Service Customer Care
#458010
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