Product: Ae Factory Service Customer Care Clear all filters (40 of 40 reviews match)
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This company is subcontracted by lowes to do repairs on appliances so I did not choose then myself. They were uncommunicative, rude, very unprofessional and patronizing. They gave us a very large window telling us they would call with a smaller window on the day of...
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Ae Factory Service Customer Care
#1231623
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I have had Sears service contracts for all of our appliances since 1979. I have been a loyal Sears appliance customer for all of our appliance needs for not only our home, but for our grown children's homes. NO MORE! A & E Factory Service, which is now the outsourced...
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Anonymous
Anonymous

Same thing happening to me here in Massachusetts I’ve been waiting 2 1/2 months for a part to my refrigerator. I was informed that they can’t find the part.. ok Monday I will ...

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Ae Factory Service Customer Care
#1219462
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On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part.There has only been a series of problems since then getting the tech back to my home to complete the repairs. On multiple occasions they have put me on the...
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1.2
Product
Ae Factory Service Customer Care
I didn't like
  • Phone bank in the phillipines is of no help
#1045288
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Samsung called me to ask about my availability to have my Samsung recall issue repaired, and we set a date and time and I was informed of the repair companys name AE Factory Service . I received a call from A&E Factory Service the day before my pre-scheduled...
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1.3
Product
Ae Factory Service Customer Care
I didn't like
  • False scheduling
  • False scheduling copmmitments
  • Unprofessional repairman
#1007531
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A&E Factory Service failed to show up for an appointment.The company left multiple emails, text, and phone calls that they would arrive on 2 different days during a 4-hour window both days. They never arrived either day and never called. I called at 5:12 pm to inquire...
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1.0
Product
Ae Factory Service Customer Care
I didn't like
  • Failure to show and very poor customer service
#984710
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1.I had a technician threaten my dogs. i told him my dogs were friendly and he had nothing to worry about, but i would go put them aside. he side " If i get out of this truck, i will kill them first then we can have a converation" I told him to get the *** off this...
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1.0
Product
Ae Factory Service Customer Care
I didn't like
  • Customer service and attitude with customers
#932237
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This company is a joke.I work for a service department who uses A&E for our out of office customers. I will use a thousand independent contractors before I ever use A&E again. Every time I call with a complaint, I'm met with resistance. They don't care about fixing...
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Ae Factory Service Customer Care
#894003
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Ae Factory Service Customer Care Review

RUDE AND COMPLETELY DISRESPECTFUL! DON'T EVER GO TO THEM!THEM
Product
Ae Factory Service Customer Care
#861422
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Ae Factory Service - Property Damage by technician error!!
Ae Factory Service - Property Damage by technician error!!
Ae Factory Service - Property Damage by technician error!!
Well let me start by saying I dont think my washing machine is repairable, its just over 2 years old and we shouldn't be having these issues. It began having trouble staying balanced, we had to pull out everything but 5-8 items just to get it to spin fully. The...
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Mabank, Texas
Product
Ae Factory Service Customer Care
I liked
  • Technician was very nice and personable
I didn't like
  • Technician caused property damage
#673007
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My washer has been broken for almost a month the parts finally came in and turns out the drum was damaged the tech had to order a new one and scheduled my appt another 2 weeks out to the 27th of January and told me to call if it came in sooner. It came in sooner I...
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Anonymous
Thomas

I worked for A & E at one time . SO happy I left. This is an every day , multiple times a day story. don't have the part, comes broken or not at all. Remanufactured , almo...

Anonymous
Sal

IF it came in damaged blame ups, tech did make the attempt ...geez

1.0
Product
Ae Factory Service Customer Care
#585126
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