Product: Ae Factory Service Refrigerator Repair Clear all filters (0 of 25 reviews match)
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We bought a refrigerator in 2013 and added the extended warranty. Starting 2002, we purchased a kitchen suite (refrigerator, range, and dishwasher) for our remodel. Later, in 2009, we purchased a washer and dryer. Since 2002, Sears has provided excellent service....
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Ae Factory Service Refrigerator Repair
#1258548
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James told me a few things to watch with this particular model of refrigerator, I am not the only one having issues. Hopefully, no need for anyone to come out soon. In the meantime, I did have to buy a new small refrigerator to keep in the utility room. Company should...
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Ae Factory Service Refrigerator Repair
#1207136
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I called for service of my LG refrigerator and had my first and second appts cancelled, with the technicians finally coming out on Jan 30, they had to order parts and said I would have them the next week so the next appt was scheduled for 2/9. So 2 weeks without a...
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1.5
Product
Ae Factory Service Refrigerator Repair
I liked
  • Service technicians
I didn't like
  • No notification of parts order delayed
  • No one being able to provide a solution
  • Cancelled visit after the time i was waiting
#1185787
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Ae Factory Service - Four months, four techs, Kenmore refrigerator still not cool

All the techs know how to do is replace parts. There is a leak, they can't find it. Have no showed twice, did not call. Made two appointments for me then called and said they made error in appts. This has been going on since Sept. Called tonight and they told me they didnt work on sealed systems. I ask why they sent 4 different techs if they dont work on sealed systems.
1.0
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Ae Factory Service Refrigerator Repair
#1147798
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Don’t hire this company! I had to hire them because I bought an LG refrigerator that needed repair, under warranty, and there were no other “authorized” service companies in my area. (Another review). So, they came out to diagnose the problem, and ordered the parts for...
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Anonymous
davidb

I had the exact same thing happen to me. We had to use A & E because they were authorized by our home warranty - which is also bad. Good for you for submitting a review!

1.0
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Ae Factory Service Refrigerator Repair
I didn't like
  • Dishonest customer service
#1115737
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Ae Factory Service - Worst company ever

After 5 times being scheduled for repair work,and not getting work done, I have wasted 20 plus hours of my time waiting on these people to show up DON'T WASTE YOUR MONEY on this. What a joke this company is.
1.0
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Ae Factory Service Refrigerator Repair
#1099209
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Bought a Refrigerator from HH Gregg. Unit goes out of course right after HH Gregg goes out of business. A&E has taken over all of Greggs warranty work. Finally, get an appointments set with A&E 3 weeks out!!! The come out, lady has no idea what she is doing and has to...
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Anonymous
Anonymous

They are owned by sears good luck the service is terrible. Rochester NY

Product
Ae Factory Service Refrigerator Repair
I didn't like
  • Customer service
#1088023
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We just had a guy come in at 8:30 AM - he called at 7:58 AM to say he was on his way be here in 30 minutes, he checked out the fridge ice maker- a Lowes purchase- he diagnosed it in a few minutes, then took the ice maker out and replaced it with a new one and was...
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Anonymous
Carrie

The call center has zero repect for the consumer on the other line. I asked to speak with a manager and the manager proceeded to make their mistake mine. If my dryer ever br...

4.5
Product
Ae Factory Service Refrigerator Repair
I liked
  • As i wrote- great repairman
#1012720
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This firm rec'd by G E for our refrigerator. Refrigerator was freezing vegetables, but otherwise OK. Serviceman from A & E shows, says we need new sensors orders parts, takes $300 and leaves. Next day I notice the refrigerator is getting warmer as well as the freezer....
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Anonymous
Anonymous

The review is for A & E Factory Service, not MagicJack. The problem was for equipment, specifically refrigerators, not telecommunications

Product
Ae Factory Service Refrigerator Repair
#1007618
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A & E have been on 8 time to fix my refrigerator. We bought it $650 on sale from $1,100. So far in repair cost under warranty they have spend $2,700. In there own warranty paper work they state if the product is deemed serviceable the will replace it up to $1500. They...
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1.6
Product
Ae Factory Service Refrigerator Repair
I didn't like
  • Everthing
#1003091
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