Manufacturer: Ae Factory Service Category: Repair Clear all filters (18 of 18 reviews match)
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Bought a Refrigerator from HH Gregg. Unit goes out of course right after HH Gregg goes out of business. A&E has taken over all of Greggs warranty work. Finally, get an appointments set with A&E 3 weeks out!!! The come out, lady has no idea what she is doing and has to...
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Product
Ae Factory Service Refrigerator Repair
I didn't like
  • Customer service
#1088023
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This firm rec'd by G E for our refrigerator. Refrigerator was freezing vegetables, but otherwise OK. Serviceman from A & E shows, says we need new sensors orders parts, takes $300 and leaves. Next day I notice the refrigerator is getting warmer as well as the freezer....
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Anonymous
Anonymous

The review is for A & E Factory Service, not MagicJack. The problem was for equipment, specifically refrigerators, not telecommunications

Product
Ae Factory Service Refrigerator Repair
#1007618
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A & E have been on 8 time to fix my refrigerator. We bought it $650 on sale from $1,100. So far in repair cost under warranty they have spend $2,700. In there own warranty paper work they state if the product is deemed serviceable the will replace it up to $1500. They...
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1.6
Product
Ae Factory Service Refrigerator Repair
I didn't like
  • Everthing
#1003091
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Ae Factory Service Refrigerator Repair Review

#926522
1.1
Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!
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I am a consumer like you and if you know what's good for you, you will rum the other way as quickly as possible!They will take your money for service calls even when they can't fix your appliance causing you to make other service calls to more capable companies to do...
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1.0
Product
Ae Factory Service Refrigerator Repair
I liked
  • Techs are friendly
I didn't like
  • Excessive charge
  • Quality of thier work
#985935
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I called Sears to check the problem with water coming from lower corner of my refrigerator. They sent in A & E Service which I understand that Sear's owns according to the tech that came to my home. He was supposed to arrive between noon and 2 PM, he called at 11 AM...
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Anonymous
patty

I need to find out how to get copies of all my parts and work done on my FRIGIDAIRE, I need to mail the receipts in to see if it is a lemon they said they have no receipts fr...

Product
Ae Factory Service Refrigerator Repair
#935546
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My first scheduled was canceled by A&E because the tech had called in sick . OK fine, where is the replacement tech I asked? "We don't have one", they told me. We will have to reschedule (to force me to ruin another day of waiting). Ok. So I rescheduled. Two weeks...
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1.0
Product
Ae Factory Service Refrigerator Repair
I didn't like
  • Dishonest customer service
  • Problem not solved
  • Service
#934178
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They are not experts!!! I called Sears for a repair on my Samsung Refrigerator and the sent a A & E Factory Service technician. The guy spent 6 hours trying to fix it. He told me to call back if it has not cooled by tomorrow. I called the next day because the...
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1.0
Product
Ae Factory Service Refrigerator Repair
I didn't like
  • Awful customer service
#931467
Reply to reviews
called for repair of refrigerator. guy shows up from A&E (not sears) replaces evaporator fan motor 10min job charges us $391 fridge still does not work, called back another guy from A&E shows up tells us the mother board is bad but they refuse to repair it due...
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1.0
Product
Ae Factory Service Refrigerator Repair
#920351
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I spent over $800 on my GE refrigerator based on their erroneous diagnosis and ineptitude. They would not grant me a refund. They only offered to go re-inspect, but I will never allow them inside my house again. When I disputed my payments with American Express they...
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Ae Factory Service Refrigerator Repair
#909691
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#1 - needed cleaning and defrost behind Freezer door - replaced sensor #2 - replaced computer board #3 - re-defrosted behind Freezer door - replaced replaced sensor - replaced separate part on defrost unit - replaced Fan - verified heater element OK Now, 4 days later...
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Product
Ae Factory Service Refrigerator Repair
#903513
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