Ae Factory Service Refrigerator Repair Reviews

1.2
(8 reviews)
Service Scheduling
Product or Service Quality
Price Affordability
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I called Sears to check the problem with water coming from lower corner of my refrigerator. They sent in A & E Service which I understand that Sear's owns according to the tech that came to my home. He was supposed to arrive between noon and 2 PM, he called at 11 AM and said it would be closer to 2 PM. He arrived after 4 PM. He took the kick plate from bottom of refrigerator and pulled the hose apart and put it back together. Said it was...
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Anonymous

Anonymous I need to find out how to get copies of all my parts and work done on my FRIGIDAIRE, I need to mail the receipts in to see if it is a lemon they said they have no receipts fr...

My first scheduled was canceled by A&E because the tech had called in sick . OK fine, where is the replacement tech I asked? "We don't have one", they told me. We will have to reschedule (to force me to ruin another day of waiting). Ok. So I rescheduled. Two weeks later. That day I get a text while I am eating breakfast waiting for the tech. "I'm here and not getting a response" Mind you I am sitting 10 feet away from my door. No knock, No...
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1.0
I didn't like
  • Service
  • Dishonest customer service
  • Problem not solved
#934178
They are not experts!!! I called Sears for a repair on my Samsung Refrigerator and the sent a A & E Factory Service technician. The guy spent 6 hours trying to fix it. He told me to call back if it has not cooled by tomorrow. I called the next day because the temperature had not cooled and set up another Appointment. When the next guy came he asked me did the previous guy get me to sign any waivers. I said no. He proceeded to print waivers and...
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called for repair of refrigerator. guy shows up from A&E (not sears) replaces evaporator fan motor 10min job charges us $391 fridge still does not work, called back another guy from A&E shows up tells us the mother board is bad but they refuse to repair it due liability. Will never buy anything from sears again now have to hire another repair person, very bad,,,why do i have to enter at least a hundred words for this review to post maybe because...
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I spent over $800 on my GE refrigerator based on their erroneous diagnosis and ineptitude. They would not grant me a refund. They only offered to go re-inspect, but I will never allow them inside my house again. When I disputed my payments with American Express they weaseled they way out based on lies and misrepresentations. DO NOT TRUST THEIR SERVICE OR GUARANTEES! To make matters worse they kept me waiting one full day and their technician...
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#1 - needed cleaning and defrost behind Freezer door - replaced sensor #2 - replaced computer board #3 - re-defrosted behind Freezer door - replaced replaced sensor - replaced separate part on defrost unit - replaced Fan - verified heater element OK Now, 4 days later the Refrigerator temp is rising; there is frost on the ice chute in the Freezer door. Can none of the Techs figure what is the under-lying problem? Tired of replacing food. plz...
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com did not repair my ice maker. He was unprofessional, smelled of smoke and through a paper towel on the floor of my kitchen upon his exit. He walked out of my home without my escort through my dining room and without telling me he was leaving. Dan spoke with Bill P. also of aefactoryservice.com on speaker phone providing information and upon me explaining to Bill what has occurred in the five minutes of Dan being at my home, Dan said goodbye,...
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1.0
I didn't like
  • Rude technician who refused to provide his name
  • Technician who smoked so much that my home smelled
  • Decided in five minutes that the appliance was not broken
I have a side-by-side Kenmore refrigerator. The water dispenser tube has broken. Sears would not tell me how much approximately it would cost to fix. Only that Sear can send a technician out to appraise, and this will cost $104.00.... Something that looks so simple to fix, thinking that the $104 would come off of the cost of the repair. When the technician arrived and inspected the refrigerator he said that it would cost a little over $290.00..
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2.0
I liked
  • Professional repair man
#894556
Be aware and not to buy this company (warrantech) extended warranty which Pacific Sales will offer you!!! We did that mistake when we bought our refrigerator from Pacific Sales in Best Buy. It is already 4!!! month we are trying to fix refrigerator. It's absolute nightmare! Since April we have 10 different technicians who perform the followed; coming, running "diagnostics", ordering parts, coming again and installing that parts. After each...
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Ae Factory Service Refrigerator Repair Review

#926522
1.1
Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!
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DON’T call A&E or Any Repair Group!!! Had a problem with our refrigerator. Made an appointment online with A&E/Sears. Understood the $105 trip charge if I didn't want to make the repair after diagnosed or that it would be applied to the quoted service charge. That all sounds proper until what's really going on is on the *** of being a well thought out pricing scam. At the time you make the appointment, you provide the make and model number of...
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