Product: Ae Factory Service Refrigerator Repair Clear all filters (24 of 24 reviews match)
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I called Sears to check the problem with water coming from lower corner of my refrigerator. They sent in A & E Service which I understand that Sear's owns according to the tech that came to my home. He was supposed to arrive between noon and 2 PM, he called at 11 AM...
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I need to find out how to get copies of all my parts and work done on my FRIGIDAIRE, I need to mail the receipts in to see if it is a lemon they said they have no receipts fr...

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Ae Factory Service Refrigerator Repair
#935546
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My first scheduled was canceled by A&E because the tech had called in sick . OK fine, where is the replacement tech I asked? "We don't have one", they told me. We will have to reschedule (to force me to ruin another day of waiting). Ok. So I rescheduled. Two weeks...
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1.0
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Ae Factory Service Refrigerator Repair
I didn't like
  • Dishonest customer service
  • Service
  • Problem not solved
#934178
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They are not experts!!! I called Sears for a repair on my Samsung Refrigerator and the sent a A & E Factory Service technician. The guy spent 6 hours trying to fix it. He told me to call back if it has not cooled by tomorrow. I called the next day because the...
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1.0
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Ae Factory Service Refrigerator Repair
I didn't like
  • Awful customer service
#931467
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Ae Factory Service Refrigerator Repair Review

Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!
1.1
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Ae Factory Service Refrigerator Repair
#926522
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called for repair of refrigerator. guy shows up from A&E (not sears) replaces evaporator fan motor 10min job charges us $391 fridge still does not work, called back another guy from A&E shows up tells us the mother board is bad but they refuse to repair it due...
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1.0
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Ae Factory Service Refrigerator Repair
#920351
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I spent over $800 on my GE refrigerator based on their erroneous diagnosis and ineptitude. They would not grant me a refund. They only offered to go re-inspect, but I will never allow them inside my house again. When I disputed my payments with American Express they...
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Ae Factory Service Refrigerator Repair
#909691
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#1 - needed cleaning and defrost behind Freezer door - replaced sensor #2 - replaced computer board #3 - re-defrosted behind Freezer door - replaced replaced sensor - replaced separate part on defrost unit - replaced Fan - verified heater element OK Now, 4 days later...
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Ae Factory Service Refrigerator Repair
#903513
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com did not repair my ice maker. He was unprofessional, smelled of smoke and through a paper towel on the floor of my kitchen upon his exit. He walked out of my home without my escort through my dining room and without telling me he was leaving. Dan spoke with Bill P....
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1.0
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Ae Factory Service Refrigerator Repair
I didn't like
  • Decided in five minutes that the appliance was not broken
  • Rude technician who refused to provide his name
  • Technician who smoked so much that my home smelled
#901677
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I have a side-by-side Kenmore refrigerator. The water dispenser tube has broken. Sears would not tell me how much approximately it would cost to fix. Only that Sear can send a technician out to appraise, and this will cost $104.00.... Something that looks so simple...
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2.0
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Ae Factory Service Refrigerator Repair
I liked
  • Professional repair man
#894556
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Be aware and not to buy this company (warrantech) extended warranty which Pacific Sales will offer you!!! We did that mistake when we bought our refrigerator from Pacific Sales in Best Buy. It is already 4!!! month we are trying to fix refrigerator. It's absolute...
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Ae Factory Service Refrigerator Repair
#892671
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