Product: Ae Factory Service Repair Clear all filters (356 of 356 reviews match)
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this company is the most inept dishonest company i have ever dealt with.they are unreliable there technicians don't know anything and they bilk you of money. i was told i would get a refund for inadequate work and they went back on their word. I cant believe general...
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1.0
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Ae Factory Service Repair
I didn't like
  • Unprofessional and lacked knowledge of the appliance
#950701
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the guy shows up and can't find the model number on the front of the machine and refused to do the work and didn't want to bother with looking for it on the back of the machine so I had to pull it outside by myself when he knew he would have to get to back of it anyway...
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1.0
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Ae Factory Service Repair
#931607
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Absolutely the worst service I have ever witnessed! (A&E repair order # 417-533-87) The repairman couldn't find the parts list, said he hated LG, and argued that the temperature settings display does not control the refrigerator's temperature. Then he packed up...
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1.0
Product
Ae Factory Service Repair
I didn't like
  • Incompetent technician
  • Lack of customer sevice
  • Disrespectful attitude
#814025
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Ae Factory Service Repair Review

#801565
Had a rep show up today to repair a fridge. Was very nice and professional individual. He worked for less than half a hour. Needed no parts to do the repair. He then entered into his system what he did. Our bill was almost $300.00. I called the phone number to ask the rate for that repair and they stated $150.00. The service tech was embarrassed to even present the bill to us.
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Ae Factory Service Repair Review

#777588
1.0
Details
Had to use them through whirlpools warranty for our hot water heater, have had them out twice and never solved the problem. Had to wait a week between appointments, and still no hot water.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
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Turnaround Time
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Ae Factory Service Repair Review

#774612
This was warranty work done by a tech that was to show from 10am to 2pm; he show at 6:00pm and proceeded to try to be part of a conversation we were having with guests. Has he worked he made sounds like he was humping the floor. At that time I should of asked him to leave. When I call to file a complaint with the company I got the oh well tone!
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Ae Factory Service Repair Review

#755941
1.1
Details
Had an appointment tiday from 8 am to 5 pm, called at 4:45 and was told the tech is on his way. Called at 6pm after no show and was told tech cancelled appointment at 5 and went home. We never got a call or anything. Very unprofessional
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Incompetent diagnostics, terrible communication, one month of scheduling stalling excuses! Oven repair should have been easy to fix an igniter cleaning turns into parts ordered that were not used. The "repairman" had never fixed a a range top before and spent most of...
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1.0
Product
Ae Factory Service Repair
#810188
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On March 9, 2016, my elderly sister had service to repair a burner on her gas range that was not igniting. The technician from A&E Factory Service walked in and immediately diagnosed that a tiny port leading from the igniter to the burner was clogged. The technician...
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1.0
Product
Ae Factory Service Repair
I didn't like
  • Outragesous
  • Excessive charge
#807796
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I have had an A&E repairman out now three times for my refrigerator and stil not repaired. I am a factory trained service person and this individual is not in my opinion. I have absolutely no confidence in this person resolving why my refrigerator won't cool to the...
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Anonymous
Anonymous

Same problem in Alabama

Product
Ae Factory Service Repair
#802316
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Our 6 month new washing machine developed a leak around the tub. The technician ordered a replacement tub and it was delivered. Another tech arrived on Tuesday, February 16, 2016 and disassembled our washing machine. He then discovered that a vital part was needed. He...
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1.3
Maple Hill, North Carolina
Product
Ae Factory Service Repair
I didn't like
  • Customer service and attitude with customers
#792215
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I called 2 weeks ago to get my dishwasher repaired and gave them plenty of time to get my dishwasher repaired but when it came to the date of repair I was given a time frame of 1-5 when I made the appointment but on the date of repair I received a phone call (recorded...
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1.0
Product
Ae Factory Service Repair
#789306
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I bought a Hotpoint refrigerator from Lowe's and have a problem with it. My scheduled appointment with A & E Service was from 8 am to noon. I hadn't heard from them so I called Lowe's to find out if the service person was still coming which was 40 minutes before the...
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1.0
Product
Ae Factory Service Repair
#788952
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Theses are the absolute worst people you can call if you need anything fixed in your home! If they ever get to you, they probably won't have the part to fix it. The technician couldn't find our home first of all. Then he called me to get directions, twenty-two minutes...
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1.1
Product
Ae Factory Service Repair
#780863
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