My washer flooded the floor. When I booked the first appointment it took about 10 days to get a service tech out.
When they showed up they didn't have the parts on the truck. Took the majority of the day to get washer fixed. Then less than six weeks later the washer flooded the floor again. Waited another 10 days for service again (April 6th), scheduled for last Wednesday between 8AM - Noon.
Technician did not show up. After calling to complain about 1 1/2 hour later received a return call. Basically saying that the next appointment I had a choice of was April 18th or 23rd.
This is a terrible company. Save yourself the trouble and use someone else.