A&E Factory Services forces their technicians to use a 'service code' which charges outrageous fees even if no real repair work is needed. I understand the need for some service fee but they are absurd.

I will NEVER use them again. They charged $127 for less than 5 minutes of an adjustment to a water line and used zero materials.

The technician was professional and was placed in the awkward position by the company to charge a rediculous fee for the 'work' performed. I called their customer service which should be renamed because the rep I spoke with wasn't interested in customer value at all.

Company wrote 0 public responses to the review from Apr 29, 2011.
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