A&E Factory Service failed to show up for an appointment. The company left multiple emails, text, and phone calls that they would arrive on 2 different days during a 4-hour window both days.
They never arrived either day and never called. I called at 5:12 pm to inquire when they'd arrive and was told they were just minutes away. I called back one hour later and and was told they had no idea why the technician did not show. I was also told I was not permitted to speak with a manager by "Tet" and then when I called a 3rd time after an extended wait they put me through to "Amy" supposably a manager.
I doubt she was a manager, and if she was, she should get a new job as she was terrible. I should note while on the phone, 1 1/2 hours after the technician was suppose to be at my home, I received a text rescheduling me for tomorrow.
I guess my time is not worth anything and only their time matters. I strongly recommend others avoid this company altogether to avoid the frustration and delays in getting repair work done.
Product or Service Mentioned: Ae Factory Service Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $350.
Preferred solution: The company should do repairs for free up to the cost of my time. .
I didn't like: Failure to show and very poor customer service.