Ae Factory Service Phone Numbers and Emails

Toll-Free Number:

  • (800) 905-9505

Ae Factory Service Emails:

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Contact Information

Ae Factory Service Website:

Ae Factory Service Help Center:

Corporate Office Address:

AE Executive Solution
1560 Cable Ranch Rd. Bldg. A
San Antonio , Texas 78245
United States

Ae Factory Service Customer Service Reviews

1.2 / 5
Dennis A Etd
Repair service incomplete

A&E is even communicating the information re: my broken washer - even tho' the tech came out here and I paid $60.00 up-front.
Choice Home Warranty is not even getting the A&E Tech information to go ahead with my claim.
In the meantime I have a defective wash machine!!!

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Thomas C Wsv
Cable is not cheap A - E plays reruns after reunes repeatedly week after week, day after day and the same day.

Cable sucks and the channels you provide, strictly plays reruns Daly and weekly and returns the same day. You have been told several times and have done nothing at all.

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Terrible company
stars-rating stars-rating stars-rating stars-rating stars-rating

They didnt show up for scheduled appointment, didnt call, text or email. They arent knowledgeable and they surely dont know how to provide a level of customer service that is even to an acceptable level. Stat away from this company!!!

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How Good is Ae Factory Service's Customer Service?

Feels Disappointed | Oct 21, 2023

It’s been frustrating doing business with them because I haven’t been able to speak to a live person. I keep getting confirmation notices for the day of an appointment followed up by cancellation notifications. The first time I didn’t get notified until the day of the appointment and this past time was the day before. It’s frustrating that the appointment keeps getting rescheduled with no explanation.

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Koree Mnj
Koree Mnj
Feels Disappointed | Oct 12, 2023

You can not talk to a real person

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Montine Uik
Montine Uik
Feels Satisfied | Aug 18, 2023

So far very pleased

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Karen A Ded
Karen A Ded
Feels Disappointed | Jul 17, 2023

Cant talk to anyone....leave message
Nobody calls me back.....tried texting the response

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Wynn Kkw
Wynn Kkw
Feels Disappointed | Jul 12, 2023

Terrible company!!!

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Marlaina Nzn
Marlaina Nzn
Feels Disappointed | Jun 28, 2023

Are you people are hiring monkeys?! 3rd time a claim of ours has gotten screwed up . We got a part for an ice maker to fix our washing machine! AND to add to it, the tech you originally sent diagnosed it as needing a new computer, different guy came to fix it with the existing ice maker part and said it wasn't the computer at all, it was a drain pump. So we have to wait, again!
I am requesting the tech to come back be Jody, and not Mike. Mike's the one who doesn't know what he's doing.
After this we may be looking elsewhere...for the money we pay we surely expect better service.

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Summary of Ae Factory Service Customer Service Calls

02:02 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ae Factory Service?

Request for Information Question:

  • “Repair question”
  • “Nobody will call me about my repair”
  • “Need to find out when service guy is coming”

Staff Question:

  • “Change. Service address”
  • “Repair service incomplete”
  • “Need service for LG washer”

Shipping and Delivery Question:

  • “Where is the technician, have an appt”
  • “Wrong address for service visit”
  • “Didn't receive parts”

Product/ Service Question:

  • “Repair under lg warranty compressor on my refrigerator”
  • “Warranty Service”
  • “Warranty”

Activation/ Cancellation Question:

  • “They cancelled my appointment fot today”
  • “Cancelled service”
  • “I had a appointment but due to the weather it was cancelled call said to reschedule appointment on line but I do not know my service order number and I have tried and tried to call and no luck”

Payments and Charges Question:

  • “Billed for service already paid”
  • “Payment status”
  • “Recurring charges for a bill already paid”

Refund Question:

  • “Refund labor”
  • “Refund”
  • “Refund for repair.”

Return/ Replace Question:

  • “You PLAY excessive returns every god dam day over and over you are *** thousand and thousands of people over and you don't give a ***”

Account Question:

  • “Continuing spin unbalanced problem”

Other Question:

  • “Driver altercation”
  • “Pissed”
  • “Report technician misconduct”



A&E Factory Service is an American company. The company specializes in product repair service. A&E Factory Service services all major brands of household appliances and also provides in-home repairs. The company employs several thousands of highly trained technicians that undergo security and background checks regularly. A&E Factory Service repairs all home appliances no matter where you have bought them. A&E Factory Service invests large sums of money on research and development and equips its technicians with up to date technology. The company offers its services seven days a week starting from 6 a.m. to midnight to fit busy schedules of customers.

Ae Factory Service reviews and complaints

Ae Factory Service is ranked 166 out of 560 in Household Services category

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