I was scheduled for a service call from noon-5 pm on May 25. At 3:30 I rec'd a phone call informing me the tech was delayed and behind schedule, that he would call me when he finished his current repair.
At 5:15 I call the 800 # inquiring how much longer. I was told about 20 minutes. At 5:47 I call back and again told it will be about 20 mins. At 6:15 I call again and I am put on hold for several minutes.
When the operator returns she tells me the technician was at my house at 5:41. I went from mad to irrate at this blantant show of unprofessionalism. First of all when I called at 5:47 I was told the tech was 20 mins away. And I was working in my front yard trimming bushes and no tech was at my house any time from noon to talking with the rep at 6:15.
I mean really why would one give up 5 hrs of their day to not be home? I hate mixed feelings as to what happened however since it is VERY obvious a lie or two was being told I was livid needless to say.