Not resolved

We have a Fischer Paykel Dryer and washer, they both are terrible. However, we have not had a dryer for 2 months since A and E didn't show up 3 times when they were scheduleds.

When they did show up, twice, they ordered the wrong parts. We then waited another 2 weeks for an appointment and now they say they need two men to do the job. So here goes another 2 weeks. Terrible, terrible.

We have lost 5-6 days of work and 2 months of hanging clothes for 6 people in this kind of weather. Wonder if these are the right parts.

Monetary Loss: $900.

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Dehra Dun, Uttarakhand, India #415983

Susan, why don't your employer Sears who owns A+E get together and stop appoligizing and start reimbursing customers for there lost time your company causes.

AE Service

Dear Jerseygirl56:

I found your post here and want to offer our sincere apology for the problems you have encountered attempting to get your dryer repaired. To have missed 5-6 days of work, have 3 missed appointments and have the wrong parts ordered twice is totally unacceptable. My name is Susan with A&E Factory Service Escalations team and we would like to look into this issue further for you and help resolve this issue. Our group has dedicated case managers who will take care of your case from start to finish and make sure that everything that can be done for is being done.

At your convenience please contact our office at so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the dryer is listed under and we will contact you directly. In addition please include your screen name (Jerseygirl56) in your email for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.

A&E Solutions Team

A&E Cares

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