They were supposed to be at my house between 1-5 to fix my washer. When it was close to 5 I called to see if anyone was coming and I was told that I was next on the list and then he was on his way soon.
I kept calling over the next few hours and told he was on his way and he never showed. No phone call, nothing. Very unprofessional and inconsiderate.
The customer service line basically said there was nothing they could do. Will never use them again or Maytag or Whirlpool, whoever they are now, for that matter.