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7/8 fridge broken first call to shedule an appointment

7/24 appointment cfmd $494,67 collected for parts an labour

7/26 parts arrived - called A&E for earlier appointment then 8/14

8/12 receive cfm that service will arrive 8/13 (one day earlier !!!!)

8/13 nobody shows up, no notice no information from A&E, after we called info that need a new appointment the next can be sheduled is 8/28 !!!!!

all in all and its not finished A&E needs more then 8 weeks for a Electrolux Fridge Repair , the model is not older then 3 years...that is unbelievable unprofessional, not calling the customer and then let him wait another two weeks without his fault-is this what you need to expect as customer service ?

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AE Service
#699815

Dear jobeer,

My name is Trent and I am with the A&E Solutions Team. We are terribly sorry to hear how disappointed you have become with our repair customer service. Please be assured we strive to provide the best service possible, but it is clear from your post that we have fallen short of that mark. We would like the opportunity to discuss your experience and ensure your repairs are completed without further unnecessary delay.At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (jobeer), to aeservice@aefactoryservice.com. We look forward to speaking with you.

Thank you,

Trent A.

A&E Social Media Support Team

A&E Cares

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