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Okay apparently A&E are the only service repair group that Samsung will use in my area, and they are lousy. I called Samsung on Friday 9/9/11 after my washing machine started getting the error code 1E.

They scheduled service, but A&E "can't get out there until Friday 9/16/11" - a week later. Fine. I had somehow managed to get the machine to finish it's cycle and rescued my clothes, so I waited. (Laundry mountain piling up all the while.) The A&E repair tech came out at 1 pm Friday and he didn't even try to run the machine first.

He fiddled with the hoses, pulled the machine out from the wall and checked filters, and then he tried it out and lo & behold it worked for him, no problem. He ran a load and waited for like 10 minutes and said there was "No problem". I told him what error code had come up before, but he had no clue what could have caused it and said to just call Samsung back if the problem came back. No one ever gave me a phone number for A&E or told me to call A&E directly if the problem came back.

So later that night I was on my 3rd load of laundry, when the error came back. It somehow managed to struggle through a cycle, and I figured there was no use in calling for service on a Friday NIGHT so I planned to call Samsung on Monday. Saturday I got an automated survey call from A&E. It gave the option to leave a message for them and request a call back, so I did.

Sunday night I figured I might have a chance of getting through one load of laundry so I put it in, but the error code came back and now Monday morning it is still not finished with the cycle and even attempting to change it to Rinse & Spin did not help. My clothes are trapped inside because the dumb door will not unlock. I called Samsung immediately about 7:30 am this morning 9/19/11 and they called A&E while on the phone with me. I explain the urgency of the situation, how my clothes are STUCK in the machine The lady from A&E proceeded to LECTURE me on this three way phone call for not calling them Friday when the error code came back!

Let me emphasize here that I was told to call Samsung back, not A&E, and the repair tech did not even leave a number.

All this hassle could have been prevented had the repair tech been trained by A&E to know what 1E meant or if he had bothered to find the problem rather than concluding that the machine somehow fixed itself. He was nice enough, but not very knowledgeable.

Product or Service Mentioned: Ae Factory Service Repair.

Company wrote 0 public responses to the review from Sep 19, 2011.
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Anonymous
#1069403

Next time buy your appliances from your local small business appliance store that actually provides service. If you want good service to come after the sale, stop buying from the box stores.

Anonymous
Port Orchard, Washington, United States #746971

Thanks for posting this review. I have the same issue with my Samsung washer and they provided me with A&E too.

The first company Samsung provided (ASC) never showed up as promised. I won't buy anything Samsung now.

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