I arranged to have the ice dispenser of my Whirlpool refrigerator repaired using Whirlpool's "Schedule Service" feature on their website. There are 3 authorized service providers in my area but since A&E was at the top of the list and had the soonest time available (Which, by the way, they rescheduled for 1 whole week later.
Curious.) I chose them. Yesterday the technician quoted $198 for labor on the repair, and since I was told that I would be charged $70 to diagnose the problem whether or not I had the work done, I agreed. Imagine my surprise when the entire job took only 15 minutes! When I remarked on the high labor charge he told me that A&E does not charge by the time needed for a job but uses their own fee schedule based on type of job.
This is good since otherwise they would be charging close to $800/hour! But what does A&E the base their labor charges on -- certainly not difficulty, since mine was such an easy fix it took only minutes to diagnose and minutes to repair. I paid A&E a total of $218.63 for a 15 minute repair. The sad thing is this morning I called the other 2 companies listed on Whirlpool's website.
Both agreed on the cost of the part, but one company said they charge $120 total (labor, part, tax) for the same job, the other company quoted $150 total. A&E Factory Services is engaged in price gouging and Whirlpool is participating by scheduling appointments for them.