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Home refrigerator repair failed within 3 weeks. Receipt states parts & labor warrantied for 90 days.

After 3 phone calls to numbers on business card, receipt, and website, speaking with a rep and "supervisor" on each, spending 1hr 45 min, no resolution on making a warranty service appointment made. "Supervisor" gave me direct line to call in morning. Next morning I spent another 45 minutes until finally another "supervisor" did set repair appointment for that afternoon. No service person showed up.

Upon calling A&E this evening, they had no record of the morning call, no record of an appointment made. Repairs failed, appointment failed, customer service lied to customer.

AVOID A&E. Refrigerator unrepaired, food lost.

Product or Service Mentioned: Ae Factory Service Repair.

Monetary Loss: $269.

Company wrote 0 public responses to the review from Jan 10, 2013.
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