The repairman, who acted as if I was causing him a huge inconvenience to look at my refridgerator, was unable to fix my NEW refridgerator and then failed to submit the proper paperwork to the manufacturer so that I could get a new refridgerator. My claim for a replacement was denied because he just listed the problem and never wrote that it was unrepairable.
When I called to complain, the service rep argued with me. Luckily Lowe's is working with me to get another repair appointment with another company so that I can get this resolved. But this is causing a huge amount of extra time and effort.
I will never use this company again. Their customer un-service is awful and they were more interested in defending their company than resolving my compaint (which stands currently unresolved.) Why does Lowe's use A&E when there are so MANY complaints against them???