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On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part.There has only been a series of problems since then getting the tech back to my home to complete the repairs.

On multiple occasions they have put me on the schedule for a day and then rescheduled at the last minute or, as was the case yesterday, promised the tech was on the way and then non one showed up.This is a Samsung product and I cant imagine ever buying another one since this is the service company they are using when they have a defective product.

Review about: Ae Factory Service Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Phone bank in the phillipines is of no help.

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