Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality
Service Scheduling
Turnaround Time

On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part. There has only been a series of problems since then getting the tech back to my home to complete the repairs.

On multiple occasions they have put me on the schedule for a day and then rescheduled at the last minute or, as was the case yesterday, promised the tech was on the way and then non one showed up. This is a Samsung product and I cant imagine ever buying another one since this is the service company they are using when they have a defective product.

Review about: Ae Factory Service Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Phone bank in the phillipines is of no help.

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