Germantown, Tennessee
2 comments

Washer went out and they came out and diagnosed the problem.They ordered the part and when it was time to fix it they claimed the warehouse ordered the part incorrectly.

Warehouse denied ordered the part so A&E decided they were not gonna take responsibility and walked out of my house. 3 extra large boxes still in my house and they refuse to come get. My washer is still broken and I have parts that "NOONE" ordered.

Poor customer service and very unprofessional.Run the other way when you see this company!

Review about: Whirlpool Front Load Steam Washing Machine.

I didn't like: Customer service, Poor communication, Failed to keep scheduled appointment.

Review #748601 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Come get these parts

Had an Experience with Ae Factory Service?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Mike_mn
1) Get documented proof is you can about the incident.
2) Document all contacts and conversions.
3) Get another service company to correctly repair.
4) Take them to small claims court. Bring all documents and photos, and, if possible, the parts also.
Anonymous
#1076584
Forgot to mention that washer went out beginning of November and didn't get appt until Dec1 but they was a no call no show 2 days straight and came after said appointment time on the 3rd day. Dec 10 and still no washer but have parts. They told me that they had already closed the case because they fixed my washer. Ummmmmm no my washer is still broken

You May Also Like

"I was very disappointed with this company. We had a main water line break which we could only hear and not see so it was required for us to hire..." Read more
"We have a horrible icicle problem in the winter, according to Leaf Guard it's due to "heat loss". Our patio roof was added on after the house was built, there's..." Read more
"A&E notes While I have my service contract through Sears it is A&E that gets sent out. The following is about A&E Service. Notes about Sears visit for washer (2/6/14) around noon. The..." Read more
"A guy working for A&E factory service parked his van, and looking at his phone while walking, didnt see that I had stopped my car to avoid hitting him. He..." Read more
"I spent $80 on a fruit basket for my daughter and what arrived looked nothing like the picture. The basket was pathetic and the amount of fruit came no where..." Read more
"This man is a sexual predator he known to take women rob them and leave them helpless sometimes takes to another town. He preys on young singles mothers usually in..." Read more
"DHGate is one of the last chinese webs where you can buy products at a low price, in a simple way and with free quality shipment. As European, is important..." Read more
"We Make it Easy!- A delusional motto Cast: Mike- Super intendent of Construction for William Ryan Keith- Realtor preferred by William Ryan Lisa/Tiffany- Sales Representatives for William Ryan Ernie/ Ben-..." Read more