Germantown, Tennessee
2 comments

Washer went out and they came out and diagnosed the problem.They ordered the part and when it was time to fix it they claimed the warehouse ordered the part incorrectly.

Warehouse denied ordered the part so A&E decided they were not gonna take responsibility and walked out of my house. 3 extra large boxes still in my house and they refuse to come get. My washer is still broken and I have parts that "NOONE" ordered.

Poor customer service and very unprofessional.Run the other way when you see this company!

Review about: Whirlpool Front Load Steam Washing Machine.

I didn't like: Customer service, Poor communication, Failed to keep scheduled appointment.

Review #748601 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Come get these parts

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Mike_mn

1) Get documented proof is you can about the incident.

2) Document all contacts and conversions.

3) Get another service company to correctly repair.

4) Take them to small claims court. Bring all documents and photos, and, if possible, the parts also.

Anonymous
#1076584

Forgot to mention that washer went out beginning of November and didn't get appt until Dec1 but they was a no call no show 2 days straight and came after said appointment time on the 3rd day.Dec 10 and still no washer but have parts.

They told me that they had already closed the case because they fixed my washer.Ummmmmm no my washer is still broken

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