On April 11th A&E Factory service sent their tech out to service my kitchen aid oven. Tech named Jose was so unprofessional and all he was suppose to do is fix the pyro glass that was broke instead he's beating on the glass to break it more. I asked him what are you doing and he didn't respond. Then he began pushing on the oven door down towards the floor and the oven was horizontal before he did this. Then after he did that and I saw the damage he did I asked him to leave. The oven door was now leaning vertical down towards the floor. Today Dino's Appliance confirmed that the oven cannot be repaired found previous tech damaged receiver hinge. Today's cost for repair was $115.00. Now, I had to purchase another oven today because my oven was destroyed due to this tech not having good common sense and not knowing anything about fixing a oven. Cost for new oven was $909.98 plus the $115.00 service call. A&E factory service owes me $1024.98
Very disappointed the way things were handled by this company and now they didn't want to send anyone over see the damage this tech did . They didn't want to be bothered by it in fact they red flagged me they said cause I had a complaint about this tech that they wouldn't even take car of the problem on hand. This is unacceptable and I will not allow this to happen until there is justice on this. The media will be involved now. Tess Boyd
More Review Details
- Product or service
- Oven Repair
- Review category
- Household Services
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