A and E came to my house to fix a Maytag stove surface element. When the element arrived by mail he came again and installed it.
I noticed that he had chipped the ceramic of the element. Because of this the element failed six months later. I explained this to customer service. They said a manager would contact me.
Never did. The same tech came out to my house. As soon as he understood that I wanted the repair done free of charge he left saying he would order the part. No part came.
A week later I phoned A and E and they said they technician had told them I had "cancelled at the door". This is a complete lie. Finally a "manager" phoned me. He was so unprofessional that he didn't even give his name or say he worked at A and E.
He just said "Hello" and I had to guess who it was. Talk about amateurish clowns. The he said "How can we believe you that the tech damaged the element during installation?"
I have ordered the part and plan to install it myself.
A and E is incompetent and they lie. Avoid at all costs.