Ae Factory Service - NEVER AGAIN WITH A&E FACTORY....$129 for missed Appt, completely wrong advice and no repairs!!!
Dishwasher was running beautifully one afternoon, then shut down in the final rinse cylcle. There was no lights on the touch pad , no power, nothing. It seemed it had died. Went online to Maytag" website and was referred to A&E Factory services. My husband made the appointment for 8am-12p, the time passed and we had to go to work. The technician then calls my husband to tell him he is running late, at half past 1 pm. Hubby says he left because he actually has to be ON TIME for his job and reschedules.
The tech comes out to us on that date, on time. He plugs in his computer and said he is running a diagnostic. A few moments passes and he declares, verbatim, " Your electrical panel is completely shot. It will not work again with out a repair to it or a whole new dishwasher". He gives a price for both and the new dishwasher , he said would be better, we agreed and declined the estimate, paid the 129. No service, a missed appt and 10 mins of "labor" plugging into my dishwasher.
I just now opened and closed my dishwasher, pressed the on button and all the power that he said would never return has and is running beautifully again, so how was my touch pad shot ? We hadn't been able to use it since December 26, 2013! Horrible and Incorrect advice especially since he ran a 'high tech diagnostic'.
I called into the customer service dept which is in Texas, to speak with a CS manager and log a complaint and receive a refund for services , not rendered and was not at all happy with the service from the CS manager Star- ( Id #300...who said that my dishwasher had an intermittent power issue.....how do you know that never seeing my dishwasher, or running a test or all the over in TEXAS!? Are you kidding me! She was not helpful and was not knowledgable about anything she was saying. I will be writing to the president, Sean Ramsey about both abhorrent service interactions. By the way I seem to be on my 2nd dish load , using my " completely shot panel"! Never Again with A&E Factory and you should not as well
Product or Service Mentioned: Ae Factory Service Repair.