Update by user Aug 06, 2011
Two days after the scheduled repair, my wife & I went to a reputable local dealer and bought a Kitchenaide Dishwasher. They do their own repairs and the installation was perfect and timely. Good bye Sears appliances and A&E!!
Original review posted by user Jul 05, 2011
On July 1st I had a Dishwasher repair scheduled with A&E. The repair was to take place between 8AM & Noon.
The service never called to alert me to the fact they were running late. I had to call at 11:20 to find out where the repair person was. At that time I was told they would leave a msg. on his computer but the repair man never called.
He eventually showed up at 2:15 PM but I had already left the house on business. I took most of a work day off to experience the *** of an un-professional in-considerate supposed Customer Service company. Garbage!!
We have since scrapped the dishwasher and purchased one from a real company. We will not deal with Sears or A&E again!