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We had a new Whirlpool Washer installed late December. Washed three tubs of clothes, it quit. A&E Factory Service Tech came on Dec. 27th. He couldn't fix it, he had to order part. Rescheduled for Jan. 6th. Part arrive 15 minutes after tech called, he couldn't come back. Rescheduled for Jan 8th. Tech installed new part....Ooops, that wasn't the problem. Had to order another part and return on January 14th, 8:00 - noon. Part didn't arrive until 10:00. Reschedule again for Thursday. I advised that was not acceptable because of other appointments. They wouldn't budge. Really unhappy that Whirlpool would contract with an outfit like A&EFactoryService.

Product or Service Mentioned: Ae Factory Service Repair.

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AE Service
We apologize that our customer service did not meet expectations with regards to your washer repair. My name is David with our A&E Solutions Team.

I can understand your frustration and wanted to offer our assistance. We would like to contact you directly to discuss this with you and assist in addressing your repair concerns. At your convenience please contact our office at AEservice@aefactoryservice.com. In the email please provide us with a contact number and the phone number the washer service is listed under and we will contact you directly.

In addition please include this screen name (Anonymous470888) in your email for reference to your issue.

We look forward to talking to you soon.
Thank you,
David W.
A&E Solutions Team
A&E Cares

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