I had to call 2x to schedule and appointment, because the 1st time they had nothing available and they promised to call back the next day, they never did. When I finally got an appointment a week after, I was promised some one was there between 12-5, I waited and waited placing several calls after 5 and was still promised a tech would show, after 7 that evening I called only to find out the tech has gone home and I will have to schedule another appointment for a week later and hope they show.
A&E has no customer service and really doesn't care about you once you pay for the warranty. They only will provide you with a call center number not a customer service number, so in reality you are at their mercy, they know and take full advantage of it.
Product or Service Mentioned: Ae Factory Service Customer Care.
Monetary Loss: $500.