My only complaint is trying to get to the website aefactoryservice.com/feedback. i can't seem to locate it, i can only find the complaint site.
The 2 technicians that came to the house were very good at what they do. The first one diagnosed and ordered parts that were shipped directly to my home. The 2nd technician #11768 came on the designated date and time and installed the necessary parts and my refrigerator is working just fine.
I will say thank goodness i purchased the extended warranty or i wouldn't have been happy with the cost of the parts. (over $700)