Manufacturer: Ae Factory Service Category: Repair Clear all filters (393 of 7233 reviews match)
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this is where I learned how both LOWES and A&E are working together to make sure you consider BUYING a new unit and not wait for their physic troubleshooting and repair that my starving kids . The Store manager of LOWES explained to me that they do not OWN A&E and we...
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Anonymous
Anonymous

What Lowes and other retail stores don't tell you is that you can also buy service plans from the manufacturer of the appliance. I haven't purchased an appliance in the past 1...

1.7
I liked
  • Some of the staff
I didn't like
  • Customer service received
  • Lack of response from corporate lowes
#1089120 by anonymous
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3 weeks out! Comes back diagnosis is complete, orders parts (like you to my house and not them) comes back in another 2 weeks to do repair. This time has no oxygen in cutting torch tank - spent 6 hours here!!!! Another appointment 3 weeks out!!! Here again, 3 hours...
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Anonymous
Anonymous

They are owned by sears good luck the service is terrible. Rochester NY

I didn't like
  • Customer service
#1088023 by mikejent1963
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My wife stayed home from work all day and when he showed up he told her he did not repair that brand. He said they would make another appointment which they did for Wed. My wife stayed home again and they called up this time and said they did not do that brand and...
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1.0
#1076494 by anonymous
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Ae Factory Service - Worst company ever

by anonymous #1099209
1.0
Details
Discounts and Special Offers
Service Scheduling
After 5 times being scheduled for repair work,and not getting work done, I have wasted 20 plus hours of my time waiting on these people to show up DON'T WASTE YOUR MONEY on this. What a joke this company is.
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Ae Factory Service Washing Machine Repair Review

by anonymous #1039492
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
They cancelled my appointment without telling me. Couldnt get washer fixed for 1 month. Never would i use this company but it was the extended warranty that uses them. Not worth the money.
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Ae Factory Service Refrigerator Repair Review

by anonymous #926522
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
Called a& e to repair Samsung Refridge purchased at Sears 5 years ago/ wad told needed new fan motor to keep from freezing up. Paid them $370 and within a few days-- it's freezing up again. They claim to have 90 days warranty on service work but was told it will cost me another $99 just to come back within a week to re- diagnose problem!! Never call them!! Terrible service!!
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Ae Factory Service Repair Review

by anonymous #801565
Had a rep show up today to repair a fridge. Was very nice and professional individual. He worked for less than half a hour. Needed no parts to do the repair. He then entered into his system what he did. Our bill was almost $300.00. I called the phone number to ask the rate for that repair and they stated $150.00. The service tech was embarrassed to even present the bill to us.
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Bought a General Electric Washer Dryer combo from Lowe's.Dryer making a terrible noise, called them. Sent out tech from A&E. Spent to much time talking finally finds the problem no parts on truck to fix it has to order parts week one. Parts come to my house not to...
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#1071258 by anonymous
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My treadmill broke in December, 2016, I called for an appointment, but could not get one until January 10, 2017.I would be on vacation at that time, so they told me to call when I got home. I got home February 15, 2017. I called and they asked me what was wrong. I said...
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#1032897 by anonymous
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ON my first repair visit A&E came out and because there was no "code" on the machine the technician could not figure out what was wrong with the machine (what happened to real repair-people). Well it's no spinning, the water is not loading, the machine is NOT working....
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#1028165 by anonymous
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Monday comes and the service guy is a no show and re-schedule date is 10 more days. They refuse to issue a credit for the "service" call. The guy comes out, makes it worse, and it takes 2 weeks to get a repairman to repair what the first guy did? They are bums. Stay...
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Anonymous
Anonymous

The review is for A & E Factory Service, not MagicJack. The problem was for equipment, specifically refrigerators, not telecommunications

So far in repair cost under warranty they have spend $2,700. In there own warranty paper work they state if the product is deemed serviceable the will replace it up to $1500. They also state the will modify the product to fix new parts to fix. When the service guy...
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1.6
I didn't like
  • Everthing
#1003091 by jdod85
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Just FYI, if you ever have warranty work done on whirlpool appliances do not under any circumstance let them send A&E Factory service technicians to do the job !Very unprofessional, and doesn't stock parts on truck! So after waiting 4 days for first app. They say they...
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1.0
#996658 by anonymous
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THE REPAIR MAN DIDN'T KNOW HOW TO FIX IT WHEN WE CALLED FOR THEM TO COME BACK OUT THEY WANTED US T WAIT ANOTHER 15 DAYS BECAUSE THEY ARE NOT IN THIS AREA. THE REPAIR MAN WAS PISSED WHEN HE CAME AND DIDN'T KNOW WHAT TO DO, HE SAID THERE WAS NOTHING WRONG. STATED HE...
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1.0
I didn't like
  • Waited 18 days first time then another 18 when you couldnt fix
#990130 by anonymous
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