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We had a refrigerator stop working. Went through the store we bought it from and somehow ended up with a number to A&E. We were set up with an appointment, 2 weeks out! I kept getting a recorded message on the phone to call to reschedule appoint. I called, they were...
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#1306011
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bought a after-market service warranty from Lowes for a Samsung Refrigerator. First I call and am on hold forever. Obviously, this is an outsourced call center. While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't...
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1.0
Rochester, Massachusetts
I didn't like
  • Attitude of staff and tech
#1293503
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Two weeks ago, an A&E Factory Service driver ran a stop sign, almost getting me and my toddler, who was in the car with me, into a potentially fatal accident (and possibly other people). I was unable to reach anyone by phone, as their customer service number directed...
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1.0
I didn't like
  • Psychotic driver
  • Cs refusing to help
#1287150
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We bought a refrigerator in 2013 and added the extended warranty. Starting 2002, we purchased a kitchen suite (refrigerator, range, and dishwasher) for our remodel. Later, in 2009, we purchased a washer and dryer. Since 2002, Sears has provided excellent service....
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#1258548
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worst experience every. He turned on a gas dryer that was on fire yesterday. Then said its bad and went to van to get a mask. Didn't know how to open dryer, he made two phone calls. Once the dryer was opened it was filled with lint and said it was my fault for not...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

#1244776
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This company is subcontracted by lowes to do repairs on appliances so I did not choose then myself. They were uncommunicative, rude, very unprofessional and patronizing. They gave us a very large window telling us they would call with a smaller window on the day of...
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#1231623
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I have had Sears service contracts for all of our appliances since 1979. I have been a loyal Sears appliance customer for all of our appliance needs for not only our home, but for our grown children's homes. NO MORE! A & E Factory Service, which is now the outsourced...
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Anonymous
Anonymous

Same thing happening to me here in Massachusetts I’ve been waiting 2 1/2 months for a part to my refrigerator. I was informed that they can’t find the part.. ok Monday I will ...

#1219462
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Update on the repair - the parts did arrive on time. I had a great technician, James, who is actually a trainer from out-of-state, here to help the local people get back on track. Sounds like more issues with A&E having trained staff and better operations than the...
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#1207136
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If I could give less than 1 star I would. I called for service of my LG refrigerator and had my first and second appts cancelled, with the technicians finally coming out on Jan 30, they had to order parts and said I would have them the next week so the next appt was...
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1.5
I liked
  • Service technicians
I didn't like
  • No notification of parts order delayed
  • Cancelled visit after the time i was waiting
  • No one being able to provide a solution
#1185787
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This company is the worst I have ever dealt with. It took 2 days and repeating my problem about my dryer to 3 different people. Then I finally got my first appointment. I gave them my cell # to call. Did they call on that number no. The repair man said he had to come...
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#1184801
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