Ae Factory Service

A and E repaired it three times and it's still not working. I've paid over $1500 so far and every time I call, they say the work was completed. However, there are no repair people in our area.

My refrigerator broke almost 2 months ago. Sears was contracted to do the service.

They have stood me up multiple times; they have ordered parts and had them sent here, but still, no repair has been done. This is a refrigerator, not a toaster oven.

How can they leave someone without a refrigerator for so long and claim they're good? They certainly know how to collect money fast enough.

They outsource all customer support, so you're talking to some foreign tongue with zero cares whatsoever. Just quantity over any modicum of quality in terms of actually helping anyone in any way.

They jerk you around, transfer you over and over, and ask for the same info since their systems are so broken they cannot even relay the information you just gave them. Their entire gambit is to wear you down so you just give up on the warranty.

A technician came to my home on April 4, 2024, and ordered parts to fix my washer. He ordered 4 parts, but only one part ever arrived.

I had an appointment for May 16, 2024, to fix my washer. No one showed up or called. Terrible customer service!

I have not had a working washing machine since April 1, 2024. I paid American Home Shield $100.00 for nothing!

you told me that the tech would arrive today.

no calls and you dont even seem to have me scheduled as my phone number does not bring up my follow up service I even have the service order number and you can not pull me up with that number.

please call to get this resolved.

301674-****

I had two technicians here spent $500 and my problem is not resolved and nobody between a&e and Sears knows anything about it

The company came to my house to supposedly service my LG fridge. The guy did not get out of his truck, except for one minute to supposedly do a diagnostic; he then got right back into his car.

He was supposed to give us a follow-up email or a service ticket. He did none of the above and closed our service order, claiming it was complete.

How is this company in business? They are very terrible they were suppose to call and set app never called

Cant talk to nobody went 22 days with out a fridge leaves a mess. Technician came to my house the first time unprepared.

Had to order parts. Overall horrible service from A&E and LG customer service

We are now at 2+ months with an inoperable furnace in winter (Jan 17 - March 19). A&E repeatedly rescheduled, failed to show, failed to order the parts.

The 3 times they did arrive, the repair was not done correctly and did not solve the problem.

There is no contact information for this company. Avoid at all costs.

A technician came to put in a new compressor in my fridge. It is still not working after he left.

I set up another service request and now they are telling me they cant come out because Conns didn't call them directly. I havent had a frige in over a month.

You cant get ahold of a real person and its extremelt frustrating. I wish they were not the only people in my area to fix my fridge.

My recent repair is under 90 day warranty. It needs repaired again but cant speak to a live person to explain.

It only allows for me to make another appointment but says I will be charged. Im at a loss

Been since october23 and refrigerator Kenmote Elite still not operational, went thru thanksgiving and now Xmas with no luck , service technicians have been out on 8 different occasions unable to get the freezer to cool, make ice, or the top part of frig to cool, ordered all kinds of parts and replaced, we need someone to tell me its not repairable so I can my family some food