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If I could give less than 1 star I would. I called for service of my LG refrigerator and had my first and second appts cancelled, with the technicians finally coming out on Jan 30, they had to order parts and said I would have them the next week so the next appt was...
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1.5
I liked
  • Service technicians
I didn't like
  • Cancelled visit after the time i was waiting
  • No notification of parts order delayed
  • No one being able to provide a solution
#1185787
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This company is the worst I have ever dealt with. It took 2 days and repeating my problem about my dryer to 3 different people. Then I finally got my first appointment. I gave them my cell # to call. Did they call on that number no. The repair man said he had to come...
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#1184801
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Ae Factory Service - Four months, four techs, Kenmore refrigerator still not cool

All the techs know how to do is replace parts. There is a leak, they can't find it. Have no showed twice, did not call. Made two appointments for me then called and said they made error in appts. This has been going on since Sept. Called tonight and they told me they didnt work on sealed systems. I ask why they sent 4 different techs if they dont work on sealed systems.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1147798
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Been waiting for parts for 3 weeks, then they come and fix it and the washer breaks on the first load and they can't come back for 2 weeks. The phone person is a robot , can't talk to anyone. really sucks. They don't have any slack in their schedule to fix their...
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1.5
I liked
  • Professional repair man
I didn't like
  • Lack of customer service
  • How long to get service
#1132266
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Don’t hire this company! I had to hire them because I bought an LG refrigerator that needed repair, under warranty, and there were no other “authorized” service companies in my area. (Another review). So, they came out to diagnose the problem, and ordered the parts for...
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Anonymous
davidb

I had the exact same thing happen to me. We had to use A & E because they were authorized by our home warranty - which is also bad. Good for you for submitting a review!

1.0
I didn't like
  • Dishonest customer service
#1115737
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We Purchased a washer and dryer @ Lowes in 2013 and added a service plan thru AE Factory Service. We called for a repair two weeks ago, and they sent a service man out a couple of days later. This was acceptable and I was impressed. The service man said the we needed...
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I didn't like
  • Very bad
#1109285
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Ae Factory Service - Worst company ever

After 5 times being scheduled for repair work,and not getting work done, I have wasted 20 plus hours of my time waiting on these people to show up DON'T WASTE YOUR MONEY on this. What a joke this company is.
1.0
Details
Discounts and Special Offers
Service Scheduling
#1099209
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YEP! That's the standard A&E approach but mine is even worse. Bought a Refrigerator from HH Gregg. Unit goes out of course right after HH Gregg goes out of business. A&E has taken over all of Greggs warranty work. Finally, get an appointments set with A&E 3 weeks...
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Anonymous
Anonymous

They are owned by sears good luck the service is terrible. Rochester NY

I didn't like
  • Poor customer service
#1088023
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When we called on a Friday to get Saturday service they told us that they could not do our brand of washing machine on Saturday but could send someone out to do it on Tuesday. They made an appointment for Tue. My wife stayed home from work all day and when he showed up...
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1.0
#1076494
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Contact Ae Factory Service

Mailing Address:
A & E Factory Service
Customer Relations 1300 Louis Henna Blvd.
Round Rock, TX 78664
Phone:
(800) 905-9505
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Bought a General Electric Washer Dryer combo from Lowe's. Dryer making a terrible noise, called them. Sent out tech from A&E. Spent to much time talking finally finds the problem no parts on truck to fix it has to order parts week one. Parts come to my house not to...
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#1071258
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