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This company is subcontracted by lowes to do repairs on appliances so I did not choose then myself. They were uncommunicative, rude, very unprofessional and patronizing. They gave us a very large window telling us they would call with a smaller window on the day of...
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#1231623
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I have had Sears service contracts for all of our appliances since 1979. I have been a loyal Sears appliance customer for all of our appliance needs for not only our home, but for our grown children's homes. NO MORE! A & E Factory Service, which is now the outsourced...
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Anonymous
Anonymous

Same thing happening to me here in Massachusetts I’ve been waiting 2 1/2 months for a part to my refrigerator. I was informed that they can’t find the part.. ok Monday I will ...

#1219462
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Update on the repair - the parts did arrive on time. I had a great technician, James, who is actually a trainer from out-of-state, here to help the local people get back on track. Sounds like more issues with A&E having trained staff and better operations than the...
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#1207136
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If I could give less than 1 star I would. I called for service of my LG refrigerator and had my first and second appts cancelled, with the technicians finally coming out on Jan 30, they had to order parts and said I would have them the next week so the next appt was...
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1.5
I liked
  • Service technicians
I didn't like
  • No one being able to provide a solution
  • No notification of parts order delayed
  • Cancelled visit after the time i was waiting
#1185787
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This company is the worst I have ever dealt with. It took 2 days and repeating my problem about my dryer to 3 different people. Then I finally got my first appointment. I gave them my cell # to call. Did they call on that number no. The repair man said he had to come...
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#1184801
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Ae Factory Service - Four months, four techs, Kenmore refrigerator still not cool

All the techs know how to do is replace parts. There is a leak, they can't find it. Have no showed twice, did not call. Made two appointments for me then called and said they made error in appts. This has been going on since Sept. Called tonight and they told me they didnt work on sealed systems. I ask why they sent 4 different techs if they dont work on sealed systems.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
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Product or Service Quality
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#1147798
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Been waiting for parts for 3 weeks, then they come and fix it and the washer breaks on the first load and they can't come back for 2 weeks. The phone person is a robot , can't talk to anyone. really sucks. They don't have any slack in their schedule to fix their...
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1.5
I liked
  • Professional repair man
I didn't like
  • Lack of customer service
  • How long to get service
#1132266
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Don’t hire this company! I had to hire them because I bought an LG refrigerator that needed repair, under warranty, and there were no other “authorized” service companies in my area. (Another review). So, they came out to diagnose the problem, and ordered the parts for...
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Anonymous
davidb

I had the exact same thing happen to me. We had to use A & E because they were authorized by our home warranty - which is also bad. Good for you for submitting a review!

1.0
I didn't like
  • Dishonest customer service
#1115737
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We Purchased a washer and dryer @ Lowes in 2013 and added a service plan thru AE Factory Service. We called for a repair two weeks ago, and they sent a service man out a couple of days later. This was acceptable and I was impressed. The service man said the we needed...
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I didn't like
  • Very bad
#1109285
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Ae Factory Service - Worst company ever

After 5 times being scheduled for repair work,and not getting work done, I have wasted 20 plus hours of my time waiting on these people to show up DON'T WASTE YOUR MONEY on this. What a joke this company is.
1.0
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Discounts and Special Offers
Service Scheduling
#1099209
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