Ae Factory Service
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Ae Factory Service Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ae Factory Service has 1.2 star rating based on 241 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Ae Factory Service to a friend or colleague.
- Rating Distribution
Pros: Professional repairman, Professional repair man, Technician was very nice and personable.
Cons: Poor customer service, Lack of integrity, Lack of knowledge.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ae Factory Service has 1.2 star rating based on 241 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Ae Factory Service to a friend or colleague.
- Rating Distribution
Pros: Professional repairman, Professional repair man, Technician was very nice and personable.
Cons: Poor customer service, Lack of integrity, Lack of knowledge.Recent recommendations regarding this business are as follows: "*** NO", "Not use A&E warranty, it’s terrible", "DO NOT USE!", "AVOID A&E", "Dont deal with this company very unprofessional".
Most users ask Ae Factory Service for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ae Factory Service Reviews
"Speak to someone now"
Hi...I need the technician who came here on July 5th...his name was Juan to come back and call LG & speak to the engineering dept As LG will not proceed with...
"Horrible customer service."
Cant talk to nobody went 22 days with out a fridge leaves a mess. Technician came to my house the first time unprepared. Had to order parts. Overall horrible...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service.
- Suck
Preferred solution: Full refund
User's recommendation: *** NO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible service
- Talk good service
- Produce no satisfactory service
Preferred solution: Full refund
User's recommendation: Not use A&E warranty, it’s terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Rudest technician EVER!!
User's recommendation: DO NOT USE!!
Cherry Hill, New Jersey
Resolved: What time is my appointment tomorrow
Ottumwa, Iowa
Appointments keep getting rescheduled
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carlsbad, California
Technician failed to show up.
User's recommendation: Don't buy a convertible dishwasher from lowes if a&e is to repair it.
Highland, California
Bad install
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Repair service incomplete
- On-time
- Not way to get a actual live person
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID A&E
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Fan to repair the fridge
Company fixed the issue and I have been provided with apology.
- Excellant repair serivce
- Lack of commincation as to repair parts delievery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The technician never show up to the appointment.
- There are no pros and cons
- Nothing good to said about them
Preferred solution: For them to come and fix my washer this week.
User's recommendation: Absolutely not
Staten Island, New York
No show for repair of dryer
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Verified Reviewer |
Parkersburg, West Virginia
Repair service incomplete
Phoenix, Arizona
Unreliable
I purchased extended warranty with Assurant who then contracted service with A&E. Appt set they came out and said they need to order parts (issues with my fridge was stated when I made the initial claim) and need to reschedule to come back.
Since then they had parts delivered to my house which I thought was odd usually repairman will bring parts needed for repair this is my first fridge repair so I don't know what to expect. I keep getting text messages and phone calls to let me know when my appt will be scheduled you will not and can not get a live agent everything is automated. On the day of the appt they sent a text to reschedule no reason given and no courtesy call (On the first appt I was told to empty all shelves in fridge when repairman comes so he can fix the back of fridge) A&E rescheduled me 3 times and was a no show. I called Samsung who then called Assurant and was told they spoke with A&E and claims repairman was at my house.
WTF?? Lies then I was told that A&E confirmed with Assurant that someone will come out 2-2:30pm nothing I can do I have to wait and deal with this unreliable company. How are they still even in business with all these complaints online really boggles my mind.
This complaint is just about them scheduling and rescheduling me. I will provide update once repairs are completed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update on my appointment
Preferred solution: Full refund
User's recommendation: Avoid this company at all costs. Request different referral from your home warranty.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A&E factory service has not contacted hscclaims.com regarding Samsung refrigerator not repairable
Preferred solution: I would like to get you to contact HSC regarding my inoperable refrigerator as per the tech that was sent out by you
Repair man did not show up
Preferred solution: Price reduction
User's recommendation: Go somewhere else
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Call them quick at 857-263-**** before they change their number. Horrible company!