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Ae Factory Service - Awful
I purchased a riding lawn mower from Sears and bought the extended home service agreement. When the mower has issues Sears sublets the repairs to A&E. This last service call on the mower was due to a welded on bracket that holds the deck onto the frame had broke off...
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Anonymous
Dr.FredJohnson

FAKE CLAIM! Product was neglected and had serious water damage.

1.0
#1337809
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Middle Glass spontaneously shattered in stove. Service guy was great. He came out and accessed said he would order glass should be here in 2-3 days. Called on the 5 Day to see what the status of the Glass was. I was transferred 2 times to Parts and then back to...
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#1334059
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Oscar, ID#790378, was our Service Technician. He arrived promptly, diagnosed the problem, (Kinked hose on back of Ice Maker), and helped with some cleaning of the equipment. Then, re-installed the ice maker and assisted with starting the cleaning cycle and left....
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#1320085
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bought a after-market service warranty from Lowes for a Samsung Refrigerator. First I call and am on hold forever. Obviously, this is an outsourced call center. While I certainly understand the thought and reasoning to have offshore call centers, it definitely doesn't...
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1.0
Rochester, Massachusetts
I didn't like
  • Attitude of staff and tech
#1293503
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Two weeks ago, an A&E Factory Service driver ran a stop sign, almost getting me and my toddler, who was in the car with me, into a potentially fatal accident (and possibly other people). I was unable to reach anyone by phone, as their customer service number directed...
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1.0
I didn't like
  • Cs refusing to help
  • Psychotic driver
#1287150
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We had a refrigerator stop working. Went through the store we bought it from and somehow ended up with a number to A&E. We were set up with an appointment, 2 weeks out! I kept getting a recorded message on the phone to call to reschedule appoint. I called, they were...
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#1306011
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We bought a refrigerator in 2013 and added the extended warranty. Starting 2002, we purchased a kitchen suite (refrigerator, range, and dishwasher) for our remodel. Later, in 2009, we purchased a washer and dryer. Since 2002, Sears has provided excellent service....
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#1258548
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worst experience every. He turned on a gas dryer that was on fire yesterday. Then said its bad and went to van to get a mask. Didn't know how to open dryer, he made two phone calls. Once the dryer was opened it was filled with lint and said it was my fault for not...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

#1244776
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I have had Sears service contracts for all of our appliances since 1979. I have been a loyal Sears appliance customer for all of our appliance needs for not only our home, but for our grown children's homes. NO MORE! A & E Factory Service, which is now the outsourced...
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Anonymous
Anonymous

Same thing happening to me here in Massachusetts I’ve been waiting 2 1/2 months for a part to my refrigerator. I was informed that they can’t find the part.. ok Monday I will ...

#1219462
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This company is subcontracted by lowes to do repairs on appliances so I did not choose then myself. They were uncommunicative, rude, very unprofessional and patronizing. They gave us a very large window telling us they would call with a smaller window on the day of...
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#1231623
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