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We bought a refrigerator in 2013 and added the extended warranty. Starting 2002, we purchased a kitchen suite (refrigerator, range, and dishwasher) for our remodel. Later, in 2009, we purchased a washer and dryer. Since 2002, Sears has provided excellent service....
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#1258548
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worst experience every. He turned on a gas dryer that was on fire yesterday. Then said its bad and went to van to get a mask. Didn't know how to open dryer, he made two phone calls. Once the dryer was opened it was filled with lint and said it was my fault for not...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

#1244776
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This company is subcontracted by lowes to do repairs on appliances so I did not choose then myself. They were uncommunicative, rude, very unprofessional and patronizing. They gave us a very large window telling us they would call with a smaller window on the day of...
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#1231623
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This company is the worst I have ever dealt with. It took 2 days and repeating my problem about my dryer to 3 different people. Then I finally got my first appointment. I gave them my cell # to call. Did they call on that number no. The repair man said he had to come...
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#1184801
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I have had Sears service contracts for all of our appliances since 1979. I have been a loyal Sears appliance customer for all of our appliance needs for not only our home, but for our grown children's homes. NO MORE! A & E Factory Service, which is now the outsourced...
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Anonymous
Anonymous

Same thing happening to me here in Massachusetts I’ve been waiting 2 1/2 months for a part to my refrigerator. I was informed that they can’t find the part.. ok Monday I will ...

#1219462
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If I could give less than 1 star I would. I called for service of my LG refrigerator and had my first and second appts cancelled, with the technicians finally coming out on Jan 30, they had to order parts and said I would have them the next week so the next appt was...
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1.5
I liked
  • Service technicians
I didn't like
  • No one being able to provide a solution
  • No notification of parts order delayed
  • Cancelled visit after the time i was waiting
#1185787
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Update on the repair - the parts did arrive on time. I had a great technician, James, who is actually a trainer from out-of-state, here to help the local people get back on track. Sounds like more issues with A&E having trained staff and better operations than the...
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#1207136
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Don’t hire this company! I had to hire them because I bought an LG refrigerator that needed repair, under warranty, and there were no other “authorized” service companies in my area. (Another review). So, they came out to diagnose the problem, and ordered the parts for...
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Anonymous
davidb

I had the exact same thing happen to me. We had to use A & E because they were authorized by our home warranty - which is also bad. Good for you for submitting a review!

1.0
I didn't like
  • Dishonest customer service
#1115737
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Ae Factory Service - Four months, four techs, Kenmore refrigerator still not cool

All the techs know how to do is replace parts. There is a leak, they can't find it. Have no showed twice, did not call. Made two appointments for me then called and said they made error in appts. This has been going on since Sept. Called tonight and they told me they didnt work on sealed systems. I ask why they sent 4 different techs if they dont work on sealed systems.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1147798
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We Purchased a washer and dryer @ Lowes in 2013 and added a service plan thru AE Factory Service. We called for a repair two weeks ago, and they sent a service man out a couple of days later. This was acceptable and I was impressed. The service man said the we needed...
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I didn't like
  • Very bad
#1109285
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