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We Purchased a washer and dryer @ Lowes in 2013 and added a service plan thru AE Factory Service. We called for a repair two weeks ago, and they sent a service man out a couple of days later. This was acceptable and I was impressed. The service man said the we needed...
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Company wrote 0 public responses to the review from Oct 02, 2017.
I didn't like
  • Very bad
#1109285
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Ae Factory Service - Worst company ever

After 5 times being scheduled for repair work,and not getting work done, I have wasted 20 plus hours of my time waiting on these people to show up DON'T WASTE YOUR MONEY on this. What a joke this company is.
Company wrote 0 public responses to the review from Sep 11, 2017.
1.0
Details
Discounts and Special Offers
Service Scheduling
#1099209
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YEP! That's the standard A&E approach but mine is even worse. Bought a Refrigerator from HH Gregg. Unit goes out of course right after HH Gregg goes out of business. A&E has taken over all of Greggs warranty work. Finally, get an appointments set with A&E 3 weeks...
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Company wrote 0 private or public responses to the review from Aug 15, 2017.
Anonymous
Anonymous

They are owned by sears good luck the service is terrible. Rochester NY

I didn't like
  • Customer service
#1088023
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When we called on a Friday to get Saturday service they told us that they could not do our brand of washing machine on Saturday but could send someone out to do it on Tuesday. They made an appointment for Tue. My wife stayed home from work all day and when he showed up...
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Company wrote 0 public responses to the review from Jul 19, 2017.
1.0
#1076494
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Bought a General Electric Washer Dryer combo from Lowe's. Dryer making a terrible noise, called them. Sent out tech from A&E. Spent to much time talking finally finds the problem no parts on truck to fix it has to order parts week one. Parts come to my house not to...
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Company wrote 0 public responses to the review from Jul 07, 2017.
#1071258
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On their initial visit, the tech showed up in the allotted time slot, diagnosed the problem, and ordered a part. There has only been a series of problems since then getting the tech back to my home to complete the repairs. On multiple occasions they have put me on the...
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Company wrote 0 public responses to the review from May 10, 2017.
1.2
I didn't like
  • Phone bank in the phillipines is of no help
#1045288
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Ae Factory Service Washing Machine Repair Review

They cancelled my appointment without telling me. Couldnt get washer fixed for 1 month. Never would i use this company but it was the extended warranty that uses them. Not worth the money.
Company wrote 0 public responses to the review from Apr 26, 2017.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
#1039492
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My treadmill broke in December, 2016, I called for an appointment, but could not get one until January 10, 2017. I would be on vacation at that time, so they told me to call when I got home. I got home February 15, 2017. I called and they asked me what was wrong. I...
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Company wrote 0 public responses to the review from Apr 11, 2017.
#1032897
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I own a Samsung front load washer. ON my first repair visit A&E came out and because there was no "code" on the machine the technician could not figure out what was wrong with the machine (what happened to real repair-people). Well it's no spinning, the water is not...
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Company wrote 0 public responses to the review from Mar 31, 2017.
#1028165
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We just had a guy come in at 8:30 AM - he called at 7:58 AM to say he was on his way be here in 30 minutes, he checked out the fridge ice maker- a Lowes purchase- he diagnosed it in a few minutes, then took the ice maker out and replaced it with a new one and was...
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Company wrote 0 public responses to the review from Feb 23, 2017.
Anonymous
Carrie

The call center has zero repect for the consumer on the other line. I asked to speak with a manager and the manager proceeded to make their mistake mine. If my dryer ever br...

4.5
I liked
  • As i wrote- great repairman
#1012720
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