Not resolved
Advertised vs Delivered
Diversity of Products or Services
Service Scheduling
Value for money

Samsung called me to ask about my availability to have my Samsung recall issue repaired, and we set a date and time and I was informed of the repair companys name AE Factory Service . I received a call from A&E Factory Service the day before my pre-scheduled appointment to confirm my appt.

So the call went like this..."they'll be there between 12pm-5pm" No problem i'll *** work and come home to wait on them. Well to no avail i haven't heard or seen a peep from anyone from A&E and so i decided to call and inquire about their no show. I was told that no one was available in my area... really how the *** can you schedule someone then?

How do you get a confirmation call the day before? POS company !

Product or Service Mentioned: Ae Factory Service Customer Care.

Reason of review: Took of half a day to accommodate the repair schedule (12-5pm) and the company was a NO SHOW! Not even a call to say Sorry we can't make it. .

Monetary Loss: $200.

I didn't like: False scheduling, Unprofessional repairman, False scheduling copmmitments.

Company wrote 0 public responses to the review from Feb 13, 2017.
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