I had an appointment with A&E to fix a Briva dishwasher (Kitchenaid.) The tech did not show up or call during the 4-hour window. He showed up 3 hours after the end of the time window. He told me A&E overbooks appointments. I had to tell him how to insert the drain cup for the dishwasher. Then he supposedly fixed the problem but the dishwasher did not work the next day.
I called back to schedule another appointment and was told abruptly that the computers were down and to call back in an hour.
I will write another update after the next appointment. So far service and customer relation seem dismal.