Not resolved
0 comments

My treadmill broke in December, 2016, I called for an appointment, but could not get one until January 10, 2017.I would be on vacation at that time, so they told me to call when I got home.

I got home February 15, 2017. I called and they asked me what was wrong. I said the walking belt had broken, She told me they would order a belt and when I got it, she would set up an appointment. She could have told me that back in December so I would not have had to wait, but she did not.

It took a week for the belt to get here, so I called and an appointment was set up for March 7, 2017. The service guy was sick on that day, so the appointment was changed to March 14, 20177. More parts ordered, waited. Until April 4th.

Something else happened another appointment April 11th.. Originally that appointment was changed from March 25th, because I called until I got a customer service representativr that found that date. This could be the end or not. It is not the service men that are at fault.

It S the people that make the appointments. I have been a Sears customer since 1973. I am done buying anything from Sears.

Their customer service stinks What they should have done is just give me a new one since.I had a preventative service agreement,

Review about: Ae Factory Service Treadmill Repair.

Reason of review: Poor customer service.

Preferred solution: Add time to my preventive maintenance agreement.

Had an Experience with Ae Factory Service?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Ae Factory Service - Review in Household Services category  from Silverdale, Washington Ae Factory Service "A guy working for A&E factory service parked his van, and looking at his phone while walking, didnt see that I had stopped my car to avoid hitting him. He..." Read more Sherriff Goslin Roofing - Sherriff-Goslin Company, what the did to us was despicable. How the BBB can still rate them A+ is a scam! Sherriff Goslin Roofing "All views expressed in this review are our own and do not necessarily represent the Sherriff-Goslin Company's (noting the Mansfield, Ohio branch), the BBB's (noting the BBB serving Western Michigan)..." Read more First American Home Warranty - Totally Blown Away by FAHW's Business Practices! First American Home Warranty "I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more Window World - Bay window installation Window World "I spent $9000.00 so far to Window World in Birmingham Alabama having windows installed ....everything was ok until we got to bay windows in kitchen . I was told first..." Read more Gekks - $20 out the window Gekks "I have very blister prone feet and bought Gekks to wear with some work shoes (I'm a server and am on my feet between 6-12 hours per shift). The ballet..." Read more Hair Sisters - Faulty unit bad customer service Hair Sisters "Bad customer service faulty product sending stuff out without checking their product. I ordered a lace front wig as described there were suppose to be parting space in parting space..." Read more Harbor Freight Tools - Harbor Freight Sand Blast Cabinet Harbor Freight Tools "I purchased a sand blast cabinet online from Harbor Freight.com a few weeks ago. When it arrived the box had busted open on the ground in front of my shop...." Read more Ron Carter Hyundai - Dealership Fraud/ Bad General Manager and Sales Manager Ron Carter Hyundai "ks and snakes!! DO NOT GET YOUR VEHICLE HERE THEY WILL F*** YOU OVER!!! I got a 2017 Elantra here and traded my other car in, they harassed me with..." Read more