Not resolved
0 comments

I own a Samsung front load washer.ON my first repair visit A&E came out and because there was no "code" on the machine the technician could not figure out what was wrong with the machine (what happened to real repair-people).

Well it's no spinning, the water is not loading, the machine is NOT working. Nevertheless he orders 3 parts, I guess for kicks. One of them has got to fix the problem right. WRONG the parts come in he changes them the machine works for TWO days and stops.

Does the same thing as before. Samsung schedules them to come back again BUT now they just never show up. Third appointment from 1-5pm at 1:41p I get a voicemail we'll be out bet 4-6. At 5:55p I call the 800 # to be told OH didn't you get the email we rescheduled you for another day (1 week out).

No I don't live in my email I have a cell phone # and a home #. NO ONE CALLED. The email was time stamped at 5:30pm. REALLY.

You send me an email at 5:30 for a 4-6pm appointment and just reschedule me. Samsung, Lowes..

everyone need to remove this company as a repair vendor.POOR service all around, people who can't fix a machine and customer service that do not know how to contact a customer.

Review about: Ae Factory Service Washing Machine Repair.

Reason of review: Poor customer service.

Had an Experience with Ae Factory Service?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

First American Home Warranty - Totally Blown Away by FAHW's Business Practices! First American Home Warranty "I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more American Home Shield - AHS Terrible Company! American Home Shield "We are very long term AHS customers with 5 houses covered. We called AHS to repair once again our A/C unit. The first contractor sent out reported there was physical..." Read more Window World - Bay window installation Window World "I spent $9000.00 so far to Window World in Birmingham Alabama having windows installed ....everything was ok until we got to bay windows in kitchen . I was told first..." Read more Ae Factory Service - Horrible horrible service Ae Factory Service "Washer went out and they came out and diagnosed the problem. They ordered the part and when it was time to fix it they claimed the warehouse ordered the part..." Read more Ron Carter Hyundai - Dealership Fraud/ Bad General Manager and Sales Manager Ron Carter Hyundai "ks and snakes!! DO NOT GET YOUR VEHICLE HERE THEY WILL F*** YOU OVER!!! I got a 2017 Elantra here and traded my other car in, they harassed me with..." Read more A Foreign Affair - Russian Organized Crime - Came to US, Married, Tried to Steal Everything I Own After 2 Weeks, Vicious Criminal to the End A Foreign Affair "I wrote to a girl on A Foreign Affair through their online dating service with letters and calls. She was delivered to my doorstep from Russia. Very young and beautiful..." Read more Keystone Rv - Weak Leaf Springs and Terrible Follow up Warranty Service Keystone Rv "I bought a brand new Premier Bullet 26 for my trip to Alaska up the Alcan Highway. Performed well on the trip up. On the Dalton Highway in Deadhorse both..." Read more Wish - My account is bared Wish "I have submitted everything that was said to be required to lift the bar on my account but it is still bared. I do not know what I must do..." Read more