Not resolved
1.4
Details
Customer service
Reliability
Service Scheduling
Staff
Warranty
0 comments

We are trying to get our washer fixed for a month now.

First the repair person did not have the part and it needed to be ordered. It came with a broken edge.

We scheduled an appointment and we received it a week and a half later on Tuesday afternoon. However we also checked with Lowes (the repair is due to extended warranty through Lowes) and were told that the appointment is really scheduled for Wednesday morning. I took time off work to make sure I can be there, and now (Tuesday) we are notified that the appointment will be on Wednesday afternoon, or a week later.

This is extremely unprofessional and disruptive. I would never hire them and Lowes (extended warranty by Lowes) is a guilty to hire their services.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Unreliable, Spiteful, Unprofessional, Left us hanging.

Company wrote 0 private or public responses to the review from Sep 25.
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