I made an appointment for 8am-noon 9-Oct. on 28-September-2015.
I printed out my confirmation verifying the email and phone number. I received no confirmation, so I called in for confirmation on 8-October-2015 (the day before), since the Web site told me it had no information on my Order #. The person on the phone confirmed my appointment, but said it would be 9am-noon. Satisfied my appointment would be honored, I took the day off work.
Around 10:20am the day of the appointment I checked the site which this time said my appointment was cancelled the same day. I called in and what I was told that less than an hour previous, about 9:25am, someone called and said the range was in working order and no appointment needed.
No one from my house called and although the cancellation was less than an hour old, I could no longer get an appointment for today. I have used A&E for many years, since it was Sears Service and now I will never do business with them again.
Reason of review: Order processing issue.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
I liked: That online appointment scheduling is offered.
I didn't like: Appointment was not honored.