Not resolved
2 comments

I originally called on 12/23/13 with a washer that was making a loud noise on spin cycle.The repair person came on the 24th (Christmas Eve) and immediately knew the problem.

Ordered parts that included a new drum for the washing machine. The serviceman came on 12/31/13 to inform me the parts were damaged in shipment and couldn't be used. He ordered new parts and left the old ones on the porch for the "sweeper" to pick up. Keep in mind that this is two boxes almost the size of a full washing machine.

Today is Jan 13th and those boxes are still sitting on my porch and today was also the 2nd day they scheduled an appointment and just didn't show up and told me the appointment never existed, even after calling in the morning to confirm it earlier in the day!! What a joke this is - I was referred here by my warranty company, but would NEVERRRR!! use this company if I was paying out of pocket!!

Just AWFUL!!

Review about: Ae Factory Service Repair.

Had an Experience with Ae Factory Service?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#774890

washer finally fixed- boxes still on front porch - 19 days now!!! :(

AE Service
#773440

pejones33,

My name is David with our A&E Solutions Team.We’re terribly sorry that you service experience has not met expectations with regards to you washer repair.

I can understand your frustration and wanted to offer our assistance. We would like to contact you directly to discuss this with you and assist in addressing your concerns. At your convenience please contact our office at AEservice@aefactoryservice.com. In the email please provide us with a contact number and the phone number the service is listed under and we will contact you directly.

In addition please include your screen name (pejones33) in your email for reference to your issue.

We look forward to talking to you soon.

Thank you,

David W.

A&E Solutions Team

A&E Cares

You May Also Like

Ae Factory Service - Close to criminal negligence by A&E Ae Factory Service "A&E notes While I have my service contract through Sears it is A&E that gets sent out. The following is about A&E Service. Notes about Sears visit for washer (2/6/14) around noon. The..." Read more Ae Factory Service - Worst service I have ever experienced in my life. Ae Factory Service "Technician was rude, with an attitude before he started the job,he indicated he was not going to stay late to complete the job and then just said the unit..." Read more Ae Factory Service - Review in Household Services category  from Silverdale, Washington Ae Factory Service "A guy working for A&E factory service parked his van, and looking at his phone while walking, didnt see that I had stopped my car to avoid hitting him. He..." Read more Leaffilter North - LeafFilter's heavy handed sales practices & an oncall lawyer illustrate how adept they are at robbing their customers Leaffilter North "3/4/2015First and for most - if you get these filters pay with a credit card or open their credit card. When you have issues and want them off your house..." Read more Everbuying - My first online purchase of a phone, no issues Everbuying "Usually i buy my phones right from the store so i can test them becore purchasing them but this time i said i"ll take a chance and decided to order..." Read more Promgirl - Homecoming Dresses Promgirl "The two dresses that we ordered for my daughters from Prom Girl were exactly what we were expecting after looking at the photos. the dresses came in and once we..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more The Bradford Exchange United Kingdom - Very Poor Product The Bradford Exchange United Kingdom "I purchased a Gold plated ring from them last October for a 60th Birthday present for my mum. She didn't start wearing it until 6th December and it already looks..." Read more