We've been trying for over a month to get our washer fixed by A & E Factory service. The technician comes at least once a week, and whatever part he orders never fixes the problem, and he doesn't stay long enough to make sure it works.
My husband and I have wasted so much time and money staying home, playing phone tag with the tech, and paying for parts that don't fix the problem.
I don't think they'll ever fix the machine because they don't know what they're doing. I will spread the word and you should too--worst repair service ever.