2 comments

DO NOT USE A&E Factory Service. I was charged an exhorbitant amount to have them come to my home to repair a hot water heater under warranty which, upon examing, they reported they could not repair.

Heater was a Whirlpool under warranty from Lowes. Lowes would not help, Whirlpool would not help. Am now stuck with replacing my water heater which has used two years of a supposed 10 year warranty.

Moral of story.

Never assume you have a legitimate warranty on any product when you purchase from Lowes as they will charge a horrendous amount to come out and remove and replace. And NEVER use A&E Factory Service.

Company wrote 0 public responses to the review from Jul 18, 2011.
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Anonymous
Vass, North Carolina, United States #328123

Sorry to see you're having problems! Can you contact me directly so I can help?

www.whirlpoolwaterheaters.com/help

Thanks! ~ Chris

American Water Heater, authorized licensee for Whirlpool Water Heaters

Anonymous
Erode, Tamil Nadu, India #314382

The only why a water heater is unrepairable is a hot water tank leak.A+E Factory service is owned by Sears. You dont have to except them coming out,tell Lowes you want a second opion.

If they refuse to replace this under warranty take it to your local Attorney generals office. Make a complaint against Lowes and Whirpool.

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