DO NOT USE A&E Factory Service. I was charged an exhorbitant amount to have them come to my home to repair a hot water heater under warranty which, upon examing, they reported they could not repair.
Heater was a Whirlpool under warranty from Lowes. Lowes would not help, Whirlpool would not help. Am now stuck with replacing my water heater which has used two years of a supposed 10 year warranty.
Moral of story.
Never assume you have a legitimate warranty on any product when you purchase from Lowes as they will charge a horrendous amount to come out and remove and replace. And NEVER use A&E Factory Service.