A&E repaired my microwave (warranty) after three attempts... 3 days off work waiting for them (only once did they arrive in the agreed upon 8-noon timeframe).
Now a dishwasher issue... 8-noon commitment. Not a word from them until 12:30pm (and couldn't wait any longer needing to go back to work). "Waiting for the Cable-Guy" is no longer an issue... the joke now is "waiting for the A&E guy". Pitiful.
Their website claims of "we show up on time" are misleading and fraudulent. Avoid these guys like the plague.
If you are covered by warranty and your manufacturer proposes an A&E service appointment, request other options.