This company is subcontracted by lowes to do repairs on appliances so I did not choose then myself. They were uncommunicative, rude, very unprofessional and patronizing.
They gave us a very large window telling us they would call with a smaller window on the day of service, they did not do this, the first phone call we got was at 12:00pm our window was 8-12. The technician told me he might be there around 1:00pm. I expressed some frustration and he told me I could reschedule and OH WELL, he basically would be there when he got there.
We tried to call the service company and they hung up on my husband then transferred him to Lowes saying that it was Lowes problem not theirs. All this resulting in them not showing up at all!
DO NOT use this company!
Product or Service Mentioned: Ae Factory Service Customer Care.
Reason of review: Poor customer service.