Ae Factory Service - Worst service I have ever experienced in my life.

195 of 1252 Ae Factory Service reviews

Technician was rude, with an attitude before he started the job,he indicated he was not going to stay late to complete the job and then just said the unit was unrepairable which in most cases would cover his butt. He indicated on the phone to his back office he would not stay late to repair the refrigerator, and then put in a compressor after assuring me the test he ran had indicatied it need a compressor, when in fact that is not the case. He made a mess on the floor and lied on his report to cover his ***, so that it would roll back to Sears and his group, to cover his sorry ***.

His attitude from the start was horrible, and never took the cover off the unit to properly evaluate the situation.

He was interested in running up the charges of service, and infact charged LG for a compressor when it was not needed.

This review is a subjective opinion of a user.
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Price Affordability
Staff
Warranty
Customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$3500
Product or service
Refrigerator Repair
Review category
Household Services
review #549067 by
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195 of 1252 Ae Factory Service reviews
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