We have bben dealing with an inoperable refridgerator since early December. The company contracted by our warranty co (American Home Shield) was to perform the repairs, A & E Factory Service, has sent three different "service techs" to the home to "Fix" the probelm.
Each new repairman finds different probelms and orders different parts, that we have to wait for. The most recent one ordered a replacement compressor. When the compressor was delivered they sent an unqualified tech to install it (he was not "certified" for freon). We waited another week for the next one who decided it was not the compressor but a leak, he injected a dye and said he would return in a week.
That was last friday. Now we are still waiting for the repairman to return to determine where the leak is coming from. All the while the fridge is growing mold inside from being inoperable for two+ months.
This is the worst service in history. Do we have any recourse other than waiting for A & E to figure out the probelm and actually fix it?
Monetary Loss: $3000.