A&E - Hired through American Home Shield and initially though we would have a reputable company. Started repair when and discovered they needed another part. Technician states he was under his supervisor's direction NOT to complete repair despite being capable and insisted our home warranty company send a different vendor. Refused to order part and install.
Given resolution line to A&E but refused to inquire further within their own company. Never completed a job they started!!!!
Customer resolution line will never acknowledge their own faults and powerless to remedy issues. A&E is not consumer centric.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of ae factory service appliance repair. Ae Factory Service needs to read this review and look into the issue (if any) according to poster's claims.
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